Is my outgoing email being blocked?

kdanieli · November 29th, 2009, 8:04 AM

Hi. I believe I'm on SH107 (not sure).

One of the companies that I do business with every day is reporting that they are suddenly (for the past week) not receiving any emails that I send from the usual email account on my surpass-hosted domain, kdanieli.com.

I can receive emails from that company (& everyone else) on this address.
I can send emails to other people and companies from this address, and they get them.
I can send emails to this company from my gmail account.

So, I'm concerned that perhaps the shared server is on some kind of shit list because of other users(?) as was the case a few years ago when my emails were being blocked.

**psfrog** · November 29th, 2009, 8:48 AM

The server Your domain is located on is not blacklisted at Spamcop.net or Spamhaus.org ( SBL, PBL and XBL lists).

It also has a neutral score at senderbase.org - so it doesn't look like a

Quote:

shit list

issue.

You need to open a ticket for this issue.

Regards Erik.

**fury** · November 29th, 2009, 8:49 AM

If you can send email to other users, chances are their system started blocking you for whatever reason. If you were on a spam blacklist you'd have more issues than just one user. You could try sending your email from your home ISP's mailserver instead of your Surpass mailserver to see if its the server or the domain..

I would also suggest opening a ticket for this as you may get a faster response as this seems fairly critical to your business.

**Kenneth** · November 30th, 2009, 7:42 AM

kdanieli, have you opened a ticket for this issue yet? We would be more than happy to look into this further if you are still experiencing issues.

November 29th, 2009, 8:04 AM	#1 (permalink)
kdanieli Registered User Comfy Contributor Joined in Nov 2006 Hosted on SH107 109 posts Gave thanks: 8 Thanked 0 times	Is my outgoing email being blocked? Hi. I believe I'm on SH107 (not sure). One of the companies that I do business with every day is reporting that they are suddenly (for the past week) not receiving any emails that I send from the usual email account on my surpass-hosted domain, kdanieli.com. I can receive emails from that company (& everyone else) on this address. I can send emails to other people and companies from this address, and they get them. I can send emails to this company from my gmail account. So, I'm concerned that perhaps the shared server is on some kind of shit list because of other users(?) as was the case a few years ago when my emails were being blocked. Last edited by kdanieli; November 29th, 2009 at 8:05 AM..

November 30th, 2009, 7:42 AM	#4 (permalink)
Kenneth Surpass FTW Seasoned Poster Joined in Mar 2009 Lives in Altamonte Springs, FL 97 posts Gave thanks: 1 Thanked 8 times	kdanieli, have you opened a ticket for this issue yet? We would be more than happy to look into this further if you are still experiencing issues. __________________ Kenneth H. Support Supervisor

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November 29th, 2009, 8:49 AM	#3 (permalink)
fury Surpass Fan Super #1 Joined in Dec 2005 Lives in MN > USA Hosted on pass84 2,138 posts Gave thanks: 89 Thanked 112 times	If you can send email to other users, chances are their system started blocking you for whatever reason. If you were on a spam blacklist you'd have more issues than just one user. You could try sending your email from your home ISP's mailserver instead of your Surpass mailserver to see if its the server or the domain.. I would also suggest opening a ticket for this as you may get a faster response as this seems fairly critical to your business.

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