Pass 45, again. - Page 2

tkdd · February 27th, 2006, 6:54 PM

Quote:

Originally Posted by Emmanuel

We can't fix a problem we can't see, I checked the server I don't see such issues so it makes it almost impossible to fix. I am not denying your having these issues but when I can't see them I can't fix them

Understandable. I was just reporting what I've witnessed over the last week. I leave this up to you guys to figure out any issues that has gone on.

tkdd · February 27th, 2006, 7:43 PM

Oh, and a couple more things.

First, sorry if these posts are somewhat incoherent. I'm multitasking at the moment.

Second, I don't profess to know about operating or troubleshooting servers. I know how to operate the control panel that's been given me, and numerous other entry level tasks related to hosting. I try to provide as much information as I can to you guys with the problems I have. All I can report is things I witness and what I hear from my clients, such as how long a certain thing has been down, or when it started happening, etc.

And I understand that it can be a long, drawn out process to troubleshoot problems when you're going off limited information from people that aren't knowledgable as you, or may not understand how things exactly may work.

But I'm sure we would all be happy if there was better communication from your support people to us. Break it down for us. Let us know what kind of stuff you're doing instead of just 'we're working on it', or 'i don't see a problem but we'll look for it'. We could all use information to be passed down through the grapevine to our clients and others we may work with. Feel free to give us technical jargon or something that may explain why a certain issue takes so long to rectify. We're all understanding people here, and I know personally, it would go a long way to ease my frustration when things go awry often.

**Kayla** · February 27th, 2006, 7:51 PM

Quote:

Originally Posted by Emmanuel

We had no reports of pass45 for close to 1 week, is it safe to assume you didn't have issues for the past week and they are back?

I am trying to find some trend to find the cause, it isn't obvious and its making our lives really miserable since clients are putting us down

tkdd,

We genuinely want to find out the problem for your sake and for ours. I honestly think you read between the lines a little too deeply here. I said I was researching the cause, and so did he. That was all.

tkdd · February 27th, 2006, 8:00 PM

Perhaps so. And I felt he did the same when he took my comments as bashing and considering you guys the enemy.

But hey, what's said is said and it's good to have it in the open.

I'm looking forward to working with you guys to figure out these issues.

tkdd · February 27th, 2006, 8:45 PM

I just tried accessing my sites, and it seems as if all of them are down.

I used command prompt to ping them, and the sites couldn't be pinged.

I checked the server status page and it shows everything as being up and running for pass45.

**mr_fern** · February 27th, 2006, 9:05 PM

Quote:

Originally Posted by tkdd

I just tried accessing my sites, and it seems as if all of them are down.

I used command prompt to ping them, and the sites couldn't be pinged.

I checked the server status page and it shows everything as being up and running for pass45.

Pass45 (72.29.83.102) : Resellers

Eman posted 2 hours ago that the server would be down for about 6 hours

**Emmanuel** · February 27th, 2006, 9:06 PM

Quote:

Originally Posted by mr_fern

Pass45 (72.29.83.102) : Resellers

Eman posted 2 hours ago that the server would be down for about 6 hours

thank you I was about to point that out!

**Emmanuel** · February 27th, 2006, 11:46 PM

I just updated the thread please let me know if you see improvement. I appreciate your input I really do

Pass45 (72.29.83.102) : Resellers

tkdd · February 28th, 2006, 12:10 AM

Quote:

Originally Posted by mr_fern

Pass45 (72.29.83.102) : Resellers

Eman posted 2 hours ago that the server would be down for about 6 hours

I apologize, I was on my way out from work and ran a quick check before I was leaving. I'm subscribed to my server thread, but didn't have access to my e-mail account there.

I am confused, though, as to why the server status page showed that everything was up. That's the reason why I made the post in the first place.

Eman, I appreciate the quick server fix. I won't be able to fully test things out until I get out of school, but I will post a report later tonight once I am home.

I feel that you've really taken what some of the customers have said to heart and shown that you're proactive in finding solutions. I'm impressed.

February 27th, 2006, 11:46 PM	#17 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,823 posts Gave thanks: 10 Thanked 134 times	I just updated the thread please let me know if you see improvement. I appreciate your input I really do Pass45 (72.29.83.102) : Resellers __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

February 27th, 2006, 7:43 PM	#11 (permalink)
tkdd Registered User Fresh Surpasser Joined in Mar 2005 18 posts Gave thanks: 0 Thanked 0 times	Oh, and a couple more things. First, sorry if these posts are somewhat incoherent. I'm multitasking at the moment. Second, I don't profess to know about operating or troubleshooting servers. I know how to operate the control panel that's been given me, and numerous other entry level tasks related to hosting. I try to provide as much information as I can to you guys with the problems I have. All I can report is things I witness and what I hear from my clients, such as how long a certain thing has been down, or when it started happening, etc. And I understand that it can be a long, drawn out process to troubleshoot problems when you're going off limited information from people that aren't knowledgable as you, or may not understand how things exactly may work. But I'm sure we would all be happy if there was better communication from your support people to us. Break it down for us. Let us know what kind of stuff you're doing instead of just 'we're working on it', or 'i don't see a problem but we'll look for it'. We could all use information to be passed down through the grapevine to our clients and others we may work with. Feel free to give us technical jargon or something that may explain why a certain issue takes so long to rectify. We're all understanding people here, and I know personally, it would go a long way to ease my frustration when things go awry often.

February 27th, 2006, 8:00 PM	#13 (permalink)
tkdd Registered User Fresh Surpasser Joined in Mar 2005 18 posts Gave thanks: 0 Thanked 0 times	Perhaps so. And I felt he did the same when he took my comments as bashing and considering you guys the enemy. But hey, what's said is said and it's good to have it in the open. I'm looking forward to working with you guys to figure out these issues.

February 27th, 2006, 8:45 PM	#14 (permalink)
tkdd Registered User Fresh Surpasser Joined in Mar 2005 18 posts Gave thanks: 0 Thanked 0 times	I just tried accessing my sites, and it seems as if all of them are down. I used command prompt to ping them, and the sites couldn't be pinged. I checked the server status page and it shows everything as being up and running for pass45.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)