Server Down - Page 6

**Mike** · March 8th, 2007, 10:07 AM

Quote:

Originally Posted by wwwc21

It's also nice to know that the problem only took a few minutes to fix....

I think you should can the false advertisements and just be honest. On the front page of surpass put:

"Surpass Support is proud to offer a 30 hour response time... (unless of course you only submit a ticket and neglect to post your issue in the forum. In which case, we will ignore the issue indefinitely)"

But then again, that whole honesty thing, I guess that's just me being idealistic....

Hi wwwc21

I understand your frustration and will get you an in depth explanation of the situation over the ticket id. I will also arrange compensation for you because I believe this was our fault. Accidents happen and I believe there was a misunderstanding in a switchover/cancel/remove you requested. It was just your account affected, the server has been fine.

Speak with you soon

Samatva · March 10th, 2007, 7:02 PM

Shared hosting like Surpass is great for most purposes, but if you are making money online, and downtime is unacceptable, HAVE A BACKUP.

It's quite easy to set up external DNS with fail-over service (e.g. zoneedit.com), get a second hosting account somewhere else. Alternatively, get a dedicated server and/or put your own server up in a good data center.

Either way, be realistic about uptime and site swap-overs. Even a conscious, reliable hosting company like Surpass will have some downtime.

I've had my stressful times with my sites here, mostly due to what appeared to be a chronic overload problem that should show up under routine monitoring (not noticed any problem lately). But all-in-all, this has been the best hosting for the $$ of the dozen or so hosting companies I've used.

If you are *really* losing $$$ from downtime, have a backup.

wwwc21 · March 11th, 2007, 6:44 PM

samatva i love you.

Could you please explain how zoneedit is different from per say having 4dns servers listed on your dns list for the domain?

I dont really understand how this failover works, and the site doesnt have much information on it at all.

webgeek · March 11th, 2007, 10:11 PM

I'm also curious how having dual servers work and how to set it up. I have shared reseller hosting with someone else and Surpass... haven't really used my Surpass account yet...

Samatva - how does it work? if I have a site on my other hosting (which goes down about as often as Surpass) and have it linked (how?) to Surpass... and my other hosting server goes down, -- are you saying I could mirror the site on Surpass and no one would know it is down? How would that affect online orders of products? Is there a delay in switch over? Down times usually are only 30-60 minutes...

webgeek · March 11th, 2007, 10:16 PM

I should have checked zoneedit.com first... got the following info...

How does your failover service work?

Failover monitoring service works when you have two or more web servers running the same (or similar) web site.

First, you need the IP address for your domain, and get it working - then you add the failover monitor.
The failover monitor watches your web server(s) by hitting a URL you specify and looking for text in the results.
When the system detects that one of them is having an error, and the others aren't, it pulls the IP address out of the list.
If none of the IP's are responding and you have a failure IP/URL defined, then it points the site to the failure IP/URL.
If the system can't get to all of the IP's then it assumes that the fault is it's own connection - and it takes no action.
If any of your IP's come back online they are restored

This effectively and safely keeps your site online - even if one of your web servers is down. The average failure detection time is 10 minutes. This time varies depending on the speed of your site and the nature of the failure. Recovery times are faster, averaging 5 minutes.

wwwc21 · March 13th, 2007, 10:25 AM

I read that too, but it doesnt answer much....

Does this simply change DNS settings? If so, wouldnt that mean that you'd still be looking at approx 3 days for the new settings to propagate?

**Bigjohn** · March 13th, 2007, 12:55 PM

Quote:

Originally Posted by wwwc21

I read that too, but it doesnt answer much....

Does this simply change DNS settings? If so, wouldnt that mean that you'd still be looking at approx 3 days for the new settings to propagate?

No. What it does is provide priority to the order of servers to access your site.

By using a failover, with a short TTL (time to live) your site will only be inaccessable for minutes, at the most. TTL tells name servers how often to re-aquire the address for the site. Kinda like DynamicDNS works - when your home IP changes, the dynamic DNS points people to the right place.

That make more sense?

John

wwwc21 · March 14th, 2007, 1:53 AM

Quote:

Originally Posted by Bigjohn

No. What it does is provide priority to the order of servers to access your site.

By using a failover, with a short TTL (time to live) your site will only be inaccessable for minutes, at the most. TTL tells name servers how often to re-aquire the address for the site. Kinda like DynamicDNS works - when your home IP changes, the dynamic DNS points people to the right place.

That make more sense?

John

That makes perfect sense.

wwwc21 · March 14th, 2007, 1:54 AM

Big john is a libertarian!

Woot!

Check out http://www.freestateproject.org/

March 10th, 2007, 7:02 PM	#47 (permalink)
Samatva Registered User Seasoned Poster Joined in Aug 2004 61 posts Gave thanks: 5 Thanked 1 Time in 1 Post	If making money online... Shared hosting like Surpass is great for most purposes, but if you are making money online, and downtime is unacceptable, HAVE A BACKUP. It's quite easy to set up external DNS with fail-over service (e.g. zoneedit.com), get a second hosting account somewhere else. Alternatively, get a dedicated server and/or put your own server up in a good data center. Either way, be realistic about uptime and site swap-overs. Even a conscious, reliable hosting company like Surpass will have some downtime. I've had my stressful times with my sites here, mostly due to what appeared to be a chronic overload problem that should show up under routine monitoring (not noticed any problem lately). But all-in-all, this has been the best hosting for the $$ of the dozen or so hosting companies I've used. If you are really losing $$$ from downtime, have a backup.

March 11th, 2007, 10:16 PM	#50 (permalink)
webgeek Registered User Fresh Surpasser Joined in Nov 2006 27 posts Gave thanks: 1 Thanked 0 times	I should have checked zoneedit.com first... got the following info... How does your failover service work? Failover monitoring service works when you have two or more web servers running the same (or similar) web site. First, you need the IP address for your domain, and get it working - then you add the failover monitor. The failover monitor watches your web server(s) by hitting a URL you specify and looking for text in the results. When the system detects that one of them is having an error, and the others aren't, it pulls the IP address out of the list. If none of the IP's are responding and you have a failure IP/URL defined, then it points the site to the failure IP/URL. If the system can't get to all of the IP's then it assumes that the fault is it's own connection - and it takes no action. If any of your IP's come back online they are restored This effectively and safely keeps your site online - even if one of your web servers is down. The average failure detection time is 10 minutes. This time varies depending on the speed of your site and the nature of the failure. Recovery times are faster, averaging 5 minutes.

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March 11th, 2007, 6:44 PM	#48 (permalink)
wwwc21 Registered User Seasoned Poster Joined in Jan 2007 52 posts Gave thanks: 1 Thanked 0 times	samatva i love you. Could you please explain how zoneedit is different from per say having 4dns servers listed on your dns list for the domain? I dont really understand how this failover works, and the site doesnt have much information on it at all.

March 11th, 2007, 10:11 PM	#49 (permalink)
webgeek Registered User Fresh Surpasser Joined in Nov 2006 27 posts Gave thanks: 1 Thanked 0 times	I'm also curious how having dual servers work and how to set it up. I have shared reseller hosting with someone else and Surpass... haven't really used my Surpass account yet... Samatva - how does it work? if I have a site on my other hosting (which goes down about as often as Surpass) and have it linked (how?) to Surpass... and my other hosting server goes down, -- are you saying I could mirror the site on Surpass and no one would know it is down? How would that affect online orders of products? Is there a delay in switch over? Down times usually are only 30-60 minutes...

March 13th, 2007, 10:25 AM	#51 (permalink)
wwwc21 Registered User Seasoned Poster Joined in Jan 2007 52 posts Gave thanks: 1 Thanked 0 times	I read that too, but it doesnt answer much.... Does this simply change DNS settings? If so, wouldnt that mean that you'd still be looking at approx 3 days for the new settings to propagate?

March 14th, 2007, 1:54 AM	#54 (permalink)
wwwc21 Registered User Seasoned Poster Joined in Jan 2007 52 posts Gave thanks: 1 Thanked 0 times	Big john is a libertarian! Woot! Check out http://www.freestateproject.org/

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