Bandwidth Issue

aanddfan · April 13th, 2007, 12:33 PM

My site (the one I purchased the reseller account with) keeps going down because of too much bandwidth being used. The problem is, it's not the bandwidth on that site that's going over, but the bandwidth from a site hosted on the reseller. So both sites are down by the end of each month.

**Mark** · April 13th, 2007, 4:00 PM

If bandwidth goes over, only that site gets suspended. WHM will not suspend any other sites. I would recommend upgrading your reseller plan to higher. That would be the only option if you are regularly out of bandwidth

aanddfan · April 13th, 2007, 4:05 PM

The site doesn't use up its own bandwidth, but the bandwidth of the site I signed up for the reseller account with.

**jordanriane** · April 13th, 2007, 9:42 PM

Your main site will only get 10GB of bandwidth for free. You can always talk to Surpass Support (http://desk.surpasshosting.com) about paying for extra bandwidth for your main account (and not your reseller account bandwidth) so you won't have to worry about that problem. Or you can pay $10 to change your main domain account, and then have your original domain under your reseller account, as opposed to the other way around.

atlas123 · May 18th, 2007, 5:33 AM

Quote:

Originally Posted by jordanriane

Your main site will only get 10GB of bandwidth for free. You can always talk to Surpass Support (http://desk.surpasshosting.com) about paying for extra bandwidth for your main account (and not your reseller account bandwidth) so you won't have to worry about that problem. Or you can pay $10 to change your main domain account, and then have your original domain under your reseller account, as opposed to the other way around.

Ok, i have same problem (Bandwidth Limit Exceeded) and i open the ticket http://desk.surpasshosting.com ( CSN-451975) ~ 3,5 hours ago!
Please someone deal with this!

Thank you!

atlas123 · May 18th, 2007, 9:42 AM

Oo my god, how slowly SurpassHosting desk working!
Now already more than 5 hours and nothing! Wierd...

**markscns** · May 18th, 2007, 10:03 AM

Quote:

Originally Posted by atlas123

Oo my god, how slowly SurpassHosting desk working!
Now already more than 5 hours and nothing! Wierd...

Abuse and bandwidth problems seem to get routed to the abuse department. I have seen tickets take longer in that department than what support tickets do. I am sure someone will get to your ticket soon though.

You may want to just upgrade your reseller plan, or as jordanriane mentioned, move your main site over to one that you can control with WHM and then you can allocate however much you are allowed to use based on your reseller plan.

atlas123 · May 18th, 2007, 10:38 AM

Hello markscns!

First, thank your answer

!

-Usman A. is help me solved this problem! Now is everything fine!

Previously I was little disappointed!

Sry and thanks Surpass.

**markscns** · May 18th, 2007, 10:39 AM

Quote:

Originally Posted by atlas123

-Usman A. is help me solved this problem! Now is everything fine!

Welcome, glad everything worked out fine in the end

April 13th, 2007, 12:33 PM	#1 (permalink)
aanddfan Registered User Fresh Surpasser Joined in Nov 2005 24 posts Gave thanks: 0 Thanked 0 times	Bandwidth Issue My site (the one I purchased the reseller account with) keeps going down because of too much bandwidth being used. The problem is, it's not the bandwidth on that site that's going over, but the bandwidth from a site hosted on the reseller. So both sites are down by the end of each month. __________________ pass52.dizinc.com http://www.chatoiement.com Last edited by aanddfan; April 13th, 2007 at 12:35 PM.

April 13th, 2007, 4:00 PM	#2 (permalink)
Mark Surpass Developer On a golden path... Joined in Jan 2004 Lives in Florida Hosted on decc.surpasshosting.com 493 posts Gave thanks: 17 Thanked 76 times	If bandwidth goes over, only that site gets suspended. WHM will not suspend any other sites. I would recommend upgrading your reseller plan to higher. That would be the only option if you are regularly out of bandwidth __________________ Mark Surpass Hosting Developer sɹnoʎ uɐɥʇ ɹǝʇʇǝq sı bıs ʎɯ

April 13th, 2007, 4:05 PM	#3 (permalink)
aanddfan Registered User Fresh Surpasser Joined in Nov 2005 24 posts Gave thanks: 0 Thanked 0 times	The site doesn't use up its own bandwidth, but the bandwidth of the site I signed up for the reseller account with. __________________ pass52.dizinc.com http://www.chatoiement.com

April 13th, 2007, 9:42 PM	#4 (permalink)
jordanriane muffins Excelling Contributor Joined in Mar 2006 Lives in Chicago, IL Hosted on NONE 644 posts Gave thanks: 26 Thanked 34 times	Your main site will only get 10GB of bandwidth for free. You can always talk to Surpass Support (http://desk.surpasshosting.com) about paying for extra bandwidth for your main account (and not your reseller account bandwidth) so you won't have to worry about that problem. Or you can pay $10 to change your main domain account, and then have your original domain under your reseller account, as opposed to the other way around. __________________ {o,o} O RLY? atourworst.org - mywhmcs.com \|)__) -"-"-

May 18th, 2007, 10:38 AM	#8 (permalink)
atlas123 Registered User Fresh Surpasser Joined in Oct 2005 7 posts Gave thanks: 1 Thanked 0 times	Hello markscns! First, thank your answer! -Usman A. is help me solved this problem! Now is everything fine! Previously I was little disappointed! Sry and thanks Surpass.

May 18th, 2007, 9:42 AM	#6 (permalink)
atlas123 Registered User Fresh Surpasser Joined in Oct 2005 7 posts Gave thanks: 1 Thanked 0 times	Oo my god, how slowly SurpassHosting desk working! Now already more than 5 hours and nothing! Wierd...

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