Disc space usage

Stu Rogers · May 11th, 2007, 8:50 AM

According to my reseller account control panel, one of my clients sites has used 368 MB.

Knowing the scale of his website, I find this hard to believe, so have set about investigating what he’s got on there.

I have opened the control panel for his site and viewed the Disc Space Usage, which has generated 2 questions. I’m hoping you guys can explain if I’m missing something here.

If I add up every line, it comes to 264 MB. Any reason why this total would not tally with the total shown elsewhere?

mail/new is using 90 MB, what is this?

If I go to Mail > Manage Accounts > Show disc space used, I can see that his 3 mail accounts have a combined total of less than 1 MB

I do have a filter set-up to discard spam mail, how does the discard feature work? Is mail still stored on disc for a time?

Any help or advice would be appreciated.

**Bigjohn** · May 11th, 2007, 9:58 AM

Hi!
This is a question better suited to support.

You can open a ticket at desk.surpasshosting.com

mgk · May 11th, 2007, 11:07 AM

Another place to look would be the root folder

Stu Rogers · May 14th, 2007, 11:57 AM

Thanks for the replies.

I did also contact support who have explained that mail/new is the default mailbox. This does not show when you click the "show disc space used" on the manage accounts page. As far as I know it also has no "quota" setting to prevent it getting so big.

Support were great as usual, deleting 22000 spam messages and bringing the account back in line.

I have now implemented the fail rule on the default address.

May 11th, 2007, 8:50 AM	#1 (permalink)
Stu Rogers Registered User Fresh Surpasser Joined in Mar 2006 19 posts Gave thanks: 1 Thanked 0 times	Disc space usage According to my reseller account control panel, one of my clients sites has used 368 MB. Knowing the scale of his website, I find this hard to believe, so have set about investigating what he’s got on there. I have opened the control panel for his site and viewed the Disc Space Usage, which has generated 2 questions. I’m hoping you guys can explain if I’m missing something here. If I add up every line, it comes to 264 MB. Any reason why this total would not tally with the total shown elsewhere? mail/new is using 90 MB, what is this? If I go to Mail > Manage Accounts > Show disc space used, I can see that his 3 mail accounts have a combined total of less than 1 MB I do have a filter set-up to discard spam mail, how does the discard feature work? Is mail still stored on disc for a time? Any help or advice would be appreciated. __________________ SERVER: PASS53

May 11th, 2007, 9:58 AM	#2 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,332 posts Gave thanks: 23 Thanked 93 times	Hi! This is a question better suited to support. You can open a ticket at desk.surpasshosting.com __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

May 11th, 2007, 11:07 AM	#3 (permalink)
mgk Registered User Excelling Contributor Joined in Mar 2007 Lives in Wales Hosted on dime999 608 posts Gave thanks: 47 Thanked 46 times	Another place to look would be the root folder __________________ Markus

May 14th, 2007, 11:57 AM	#4 (permalink)
Stu Rogers Registered User Fresh Surpasser Joined in Mar 2006 19 posts Gave thanks: 1 Thanked 0 times	Thanks for the replies. I did also contact support who have explained that mail/new is the default mailbox. This does not show when you click the "show disc space used" on the manage accounts page. As far as I know it also has no "quota" setting to prevent it getting so big. Support were great as usual, deleting 22000 spam messages and bringing the account back in line. I have now implemented the fail rule on the default address. __________________ SERVER: PASS53

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