Urgent: Pass15 down!

JakeSee · May 19th, 2007, 12:45 AM

404, 500, cannot load, no display, cannot log in WHM, cPanel. everything - everysite on my reseller.

Can someone press support for it? The ticket wait is agonizing!! =(

PS: even the serverload image is not loading!
PPS: apparently, support responded faster than surmunity could load.
PPPS: but i'm still tired and fed up of the server ups and downs... sigh.

JakeSee · May 19th, 2007, 12:58 AM

what does "level 3 tech support" mean? does it mean third level or the company "level 3"

**Dan** · May 19th, 2007, 2:19 AM

umm.. do you mean like "level 3" as in 3rd floor of the building?

if that's what you're thinking, no..

it's third level..

JakeSee · May 19th, 2007, 2:28 AM

i mean http://www.level3.com/

**MarkRH** · May 19th, 2007, 2:33 AM

Well.. there is a backbone provider called Level 3 that Surpass is hooked into...

Code:

Target Name: www.markheadrick.com
         IP: 66.7.194.99
  Date/Time: 5/19/2007 12:26:40 AM

 1   13 ms   28 ms    9 ms  c75-110-171-1.stl1cmta01.stwrok.ok.dh.suddenlink.net [75.110.171.1]
 2   24 ms    9 ms   12 ms  cdm-208-180-81-9.ukwn.cox-internet.com [208.180.81.9]
 3   18 ms   11 ms    8 ms  cdm-208-180-81-1.ukwn.cox-internet.com [208.180.81.1]
 4   27 ms   13 ms   11 ms  cdm-208-180-80-129.ukwn.cox-internet.com [208.180.80.129]
 5   29 ms   25 ms   20 ms  cdm-66-76-31-101.lfkn.cox-internet.com [66.76.31.101]
 6   27 ms   18 ms   21 ms  cdm-66-76-31-98.lfkn.cox-internet.com [66.76.31.98]
 7   23 ms  205 ms   21 ms  cdm-66-76-30-141.tylrtx.suddenlink.net [66.76.30.141]
 8   *       *       22 ms  cdm-66-76-30-1.tylrtx.suddenlink.net [66.76.30.1]
 9   23 ms   20 ms  N/A     te-7-4.car4.Dallas1.Level3.net [4.71.122.17]
10   25 ms   25 ms   21 ms  ae-32-54.ebr2.Dallas1.Level3.net [4.68.122.126]
11   38 ms   22 ms   32 ms  ae-1-100.ebr1.Dallas1.Level3.net [4.69.132.45]
12   64 ms   53 ms   53 ms  ae-9-9.car2.Orlando1.Level3.net [4.69.133.69]
13   58 ms   54 ms  105 ms  HOSTDIME.car2.Orlando1.Level3.net [4.79.118.38]
14   53 ms   54 ms   61 ms  sh102.surpasshosting.com [66.7.194.99]

Ping statistics for www.markheadrick.com
Packets: Sent = 3, Received = 3, Lost = 0 (0.0%)
Round Trip Times: Minimum = 53ms, Maximum = 61ms, Average = 56ms

So I could see the confusion there. But no, it's level 3 Surpass support in this case.. next step up would be one of the System Admins.

**Dan** · May 19th, 2007, 2:34 AM

ohhh, haha

nah.. just like in any help desk there's tier's based on the severity of a problem.. or how technical it is. if level one can't fix it, we escalate it..

I probably didn't hafta explain it for ya, but yeah.. not www.level3.com techs

**Dan** · May 19th, 2007, 2:38 AM

Quote:

Originally Posted by MarkRH

So I could see the confusion there.

And please tell me you see how I could see the confusion and think he thought '3rd floor'!!! or am I just an idiot?

JakeSee · May 19th, 2007, 2:41 AM

lols..... "3rd floor of the building" didn't come to my mind at all until u suggested it to me. In fact, It's not important which floor they work on!

Island · May 19th, 2007, 4:08 AM

I like it though! (big evil grin) I can see the start of something

"No maaam... I'm Level 3 but your server must be on a different floor... try calling back and ask for level 2 or level 4, then level 1 or level 5... keep looking" Wait, I think I've been with that host before and their name was two letters followed by "host."

May 19th, 2007, 12:45 AM	#1 (permalink)
JakeSee Registered User Comfy Contributor Joined in Jun 2005 Lives in Singapore Hosted on Pass15 120 posts Gave thanks: 2 Thanked 0 times	Urgent: Pass15 down! 404, 500, cannot load, no display, cannot log in WHM, cPanel. everything - everysite on my reseller. Can someone press support for it? The ticket wait is agonizing!! =( PS: even the serverload image is not loading! PPS: apparently, support responded faster than surmunity could load. PPPS: but i'm still tired and fed up of the server ups and downs... sigh. __________________ Regards, Jake See Pass15: http://www.vuox.com Last edited by JakeSee; May 19th, 2007 at 12:52 AM..

May 19th, 2007, 12:58 AM	#2 (permalink)
JakeSee Registered User Comfy Contributor Joined in Jun 2005 Lives in Singapore Hosted on Pass15 120 posts Gave thanks: 2 Thanked 0 times	what does "level 3 tech support" mean? does it mean third level or the company "level 3" __________________ Regards, Jake See Pass15: http://www.vuox.com

May 19th, 2007, 2:28 AM	#4 (permalink)
JakeSee Registered User Comfy Contributor Joined in Jun 2005 Lives in Singapore Hosted on Pass15 120 posts Gave thanks: 2 Thanked 0 times	i mean http://www.level3.com/ __________________ Regards, Jake See Pass15: http://www.vuox.com

May 19th, 2007, 2:41 AM	#8 (permalink)
JakeSee Registered User Comfy Contributor Joined in Jun 2005 Lives in Singapore Hosted on Pass15 120 posts Gave thanks: 2 Thanked 0 times	lols..... "3rd floor of the building" didn't come to my mind at all until u suggested it to me. In fact, It's not important which floor they work on! __________________ Regards, Jake See Pass15: http://www.vuox.com

May 19th, 2007, 4:08 AM	#9 (permalink)
Island Registered User Seasoned Poster Joined in Feb 2007 74 posts Gave thanks: 2 Thanked 5 times	I like it though! (big evil grin) I can see the start of something "No maaam... I'm Level 3 but your server must be on a different floor... try calling back and ask for level 2 or level 4, then level 1 or level 5... keep looking" Wait, I think I've been with that host before and their name was two letters followed by "host." __________________ Digital Color Printing & Offset Printing Press Forum

May 19th, 2007, 2:19 AM	#3 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,739 posts Gave thanks: 151 Thanked 184 times	umm.. do you mean like "level 3" as in 3rd floor of the building? if that's what you're thinking, no.. it's third level..

May 19th, 2007, 2:34 AM	#6 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,739 posts Gave thanks: 151 Thanked 184 times	ohhh, haha nah.. just like in any help desk there's tier's based on the severity of a problem.. or how technical it is. if level one can't fix it, we escalate it.. I probably didn't hafta explain it for ya, but yeah.. not www.level3.com techs

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