Pass70, down again...

hamil · June 3rd, 2007, 4:52 PM

Whats up with the pass70??
I lost connection with it earlier today, when I was doing some major updates... Sent a ticket, but it has not been answered by tech staff yet.. Its been down for something like 5 hours now, even though I made a ticket just after it went down.

Anyone have any update/info regarding this??

**panache** · June 3rd, 2007, 4:56 PM

support is either overloaded or not responding/unable to respond..

hamil · June 3rd, 2007, 5:42 PM

Well, that response did not help in any way... That support is so overloaded that they are not able to bring a server up in almost one whole working day, does not really assure me that my customers are in the best hands...

This is not the first time my sites are down for an extended periode, and I do belive that it is time to be straight forward about what is going on... I really did belive that things would be better when I was moved from the Pass33 but so far, it does not look promising...

Maybe it is about time to think about another host, if Surpass is not able to deliver what they are promising, and what is expected of them. I am perfectly aware that it is sunday today, but for a «seriouse» host like Surpass, they should really manage to get some information out to their customers when a server goes down for a periode like this... It is not normal to use so many hours to adress the problem, and resolve it... And not even inform anyone about what is going on...

I am really dissapointed with Surpass now...

**panache** · June 3rd, 2007, 5:47 PM

well the NOC could be under DDOS attack or they could be having serious issues with routing tables..

dont know...

**DewKnight** · June 3rd, 2007, 5:57 PM

When I click the link in your signature, it gives me an internal server error. That shows the server is for sure not down. Do you have any htaccess files with things that modify php in them? Are you able to even see the internal server error page?

hamil · June 3rd, 2007, 6:21 PM

Well, I am not able to ping any of the domains that I have on pass70, I do not get any Internal Error, only «The connection has timed out», and I have not modified the htaccess files on the domains either.

As far as I know, if it was trouble with one of my domains, some of those others would work..

**psfrog** · June 3rd, 2007, 6:28 PM

Quote:

Originally Posted by DewKnight

When I click the link in your signature, it gives me an internal server error. That shows the server is for sure not down. Do you have any htaccess files with things that modify php in them? Are you able to even see the internal server error page?

I get the same from my end. The server and domain is up and running, and Cpanel is also running: http://72.29.90.205/

**Dan** · June 3rd, 2007, 6:30 PM

try running a tracert to the server ip if you can.. see if it's hanging up anywhere

hamil · June 3rd, 2007, 7:44 PM

Hello Dan, Thanks!
I did a traceroute, and it did hang...

Quote:

Originally Posted by traceroute

Intentionally left out the first 7 lines..
localhost lasse # traceroute 72.29.90.205
traceroute to pass70.dizinc.com (72.29.90.205), 30 hops max, 38 byte packets
8 if-1-2.core2.OS1-Oslo.teleglobe.net (80.231.89.17) 22.654 ms 22.179 ms 22.123 ms
9 if-5-1.core2.AD1-Amsterdam.teleglobe.net (80.231.81.5) 59.641 ms 58.392 ms 58.380 ms
10 ge-6-16.car1.Amsterdam1.Level3.net (4.68.110.225) 59.894 ms 59.297 ms 59.362 ms
11 ae-31-51.ebr1.Amsterdam1.Level3.net (4.68.120.30) 63.629 ms ae-32-56.ebr2.Amsterdam1.Level3.net (4.68.120.190) 59.991 ms ae-31-55.ebr1.Amsterdam1.Level3.net (4.68.120.158) 65.337 ms
12 ae-1-100.ebr2.Amsterdam1.Level3.net (4.69.133.86) 67.910 ms 69.328 ms 59.498 ms
13 ae-4.ebr1.NewYork1.Level3.net (4.69.132.109) 137.108 ms ae-2.ebr2.London1.Level3.net (4.69.132.133) 58.350 ms 69.280 ms
14 ae-4.ebr1.NewYork1.Level3.net (4.69.132.109) 124.425 ms ae-3.ebr1.Washington1.Level3.net (4.69.132.89) 131.023 ms ae-4.ebr1.NewYork1.Level3.net (4.69.132.109) 128.953 ms
15 ae-3.ebr1.Washington1.Level3.net (4.69.132.89) 141.444 ms ae-63-63.csw1.Washington1.Level3.net (4.69.134.162) 134.668 ms ae-3.ebr1.Washington1.Level3.net (4.69.132.89) 129.400 ms
16 ae-61-61.ebr1.Washington1.Level3.net (4.69.134.129) 148.380 ms * ae-63-63.csw1.Washington1.Level3.net (4.69.134.162) 135.004 ms
17 ae-61-61.ebr1.Washington1.Level3.net (4.69.134.129) 144.433 ms 137.331 ms ae-2.ebr1.Atlanta2.Level3.net (4.69.132.85) 157.953 ms
18 * * ae-2.ebr1.Atlanta2.Level3.net (4.69.132.85) 160.509 ms
19 DimeNoc-edge1.HostDime.com (4.79.116.26) 152.084 ms ae-6-6.car1.Orlando1.Level3.net (4.69.133.77) 158.763 ms 157.722 ms
20 72-29-88-34.static.dimenoc.com (72.29.88.34) 151.961 ms DimeNoc-edge1.HostDime.com (4.79.116.26) 150.885 ms 152.375 ms
21 72-29-88-34.static.dimenoc.com (72.29.88.34) 153.300 ms 151.758 ms 151.478 ms
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
localhost lasse #

Finally also got a response from tech support, they blamed it on some difficulties with the ClickBE links in the home folder, and promised to get back with an explanation of why it happened very soon. They also explained that they were working on it now. But I still do not understand why it should take so much time. And why is the traceroute hanging??

June 3rd, 2007, 4:52 PM	#1 (permalink)
hamil Registered User Fresh Surpasser Joined in Jun 2005 Lives in Sweden Hosted on Pass70 5 posts Gave thanks: 0 Thanked 0 times	Pass70, down again... Whats up with the pass70?? I lost connection with it earlier today, when I was doing some major updates... Sent a ticket, but it has not been answered by tech staff yet.. Its been down for something like 5 hours now, even though I made a ticket just after it went down. Anyone have any update/info regarding this?? __________________ Pass70 PcKonsult

June 3rd, 2007, 4:56 PM	#2 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in my computer Hosted on pass86'd 660 posts Gave thanks: 56 Thanked 14 times	support is either overloaded or not responding/unable to respond.. __________________

June 3rd, 2007, 5:42 PM	#3 (permalink)
hamil Registered User Fresh Surpasser Joined in Jun 2005 Lives in Sweden Hosted on Pass70 5 posts Gave thanks: 0 Thanked 0 times	Well, that response did not help in any way... That support is so overloaded that they are not able to bring a server up in almost one whole working day, does not really assure me that my customers are in the best hands... This is not the first time my sites are down for an extended periode, and I do belive that it is time to be straight forward about what is going on... I really did belive that things would be better when I was moved from the Pass33 but so far, it does not look promising... Maybe it is about time to think about another host, if Surpass is not able to deliver what they are promising, and what is expected of them. I am perfectly aware that it is sunday today, but for a «seriouse» host like Surpass, they should really manage to get some information out to their customers when a server goes down for a periode like this... It is not normal to use so many hours to adress the problem, and resolve it... And not even inform anyone about what is going on... I am really dissapointed with Surpass now... __________________ Pass70 PcKonsult

June 3rd, 2007, 5:47 PM	#4 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in my computer Hosted on pass86'd 660 posts Gave thanks: 56 Thanked 14 times	well the NOC could be under DDOS attack or they could be having serious issues with routing tables.. dont know... __________________

June 3rd, 2007, 5:57 PM	#5 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,810 posts Gave thanks: 101 Thanked 198 times	When I click the link in your signature, it gives me an internal server error. That shows the server is for sure not down. Do you have any htaccess files with things that modify php in them? Are you able to even see the internal server error page? __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

June 3rd, 2007, 6:21 PM	#6 (permalink)
hamil Registered User Fresh Surpasser Joined in Jun 2005 Lives in Sweden Hosted on Pass70 5 posts Gave thanks: 0 Thanked 0 times	Well, I am not able to ping any of the domains that I have on pass70, I do not get any Internal Error, only «The connection has timed out», and I have not modified the htaccess files on the domains either. As far as I know, if it was trouble with one of my domains, some of those others would work.. __________________ Pass70 PcKonsult

June 3rd, 2007, 6:30 PM	#8 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	try running a tracert to the server ip if you can.. see if it's hanging up anywhere

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