I really hate to post a trouble ticket number here, so...

snide · June 7th, 2007, 9:58 AM

I'll try and remain patient

Almost 18 hours ago, I responded to a trouble ticket from Support. I asked them to unsuspend one of my client's accounts so that she could work on her account. All she needs to do is disable a pMachine script that was apparently hijacked and used to send out SPAM mailings.

The reason I responded to Support is because they root suspended the account and I don't have permission to unsuspend it for her from my WHM.

Quote:

That domain has been locked by the root user. You cannot unsuspended them

My customer and friend has been waiting that long to access her account so that she can fix her script.

Anyone got an idea what I should do next?

snide · June 7th, 2007, 1:02 PM

OK.

21 hours and no response to the trouble ticket. Surely unsuspending an account shouldn't take this long.

I've already deleted the offending scripts from my customer's account.

**Dan** · June 7th, 2007, 1:50 PM

please post your ticket number, it makes it a lot easier for us who are browsing the forums and would like to get more information back to you regarding the ticket

snide · June 7th, 2007, 2:56 PM

The ticket was satisfied 47 minutes ago.

Thanks for the offer Dan.

June 7th, 2007, 1:02 PM	#2 (permalink)
snide Registered User Super #1 Joined in Jul 2003 Lives in So. NJ 1,557 posts Gave thanks: 0 Thanked 9 times	OK. 21 hours and no response to the trouble ticket. Surely unsuspending an account shouldn't take this long. I've already deleted the offending scripts from my customer's account. __________________ Dime13 \| Pass17 Last edited by snide; June 7th, 2007 at 1:03 PM..

June 7th, 2007, 1:50 PM	#3 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	please post your ticket number, it makes it a lot easier for us who are browsing the forums and would like to get more information back to you regarding the ticket __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

June 7th, 2007, 2:56 PM	#4 (permalink)
snide Registered User Super #1 Joined in Jul 2003 Lives in So. NJ 1,557 posts Gave thanks: 0 Thanked 9 times	The ticket was satisfied 47 minutes ago. Thanks for the offer Dan. __________________ Dime13 \| Pass17

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)