Pass 69 - a joke for a server - Page 3

**Kayla** · June 15th, 2007, 5:25 AM

Are you using passive mode? Please let me know the details of your connection and if you have tried both modes.

hmphoto · June 15th, 2007, 5:35 AM

Yes I'm using passive mode, support said to ensure I was. I send a traceroute to support yesterday (uk Time) and it seems my connection times out at several points on the route - not a surpass problem apparently. BUT, it's only been happening since I posted this thread about the server issues. Been on to my ISP and they are saying it's not something they can help with as thier network has no problems.
I've also tried using several different FTP programes, with the same problem. Having said that, I'm uploading now and have been connected for about 3 minutes...Yay! It remains to be seen if I can stay on long enough to transfer the files I need to.
I'm going to cry

TomW · June 17th, 2007, 3:56 AM

Kayla,

Per your request I just emailed you regarding another occurrence. The traceroute is useless though as the server couldn't be found. I also couldn't reach my mail server during the outage.

Tom

**Kayla** · June 17th, 2007, 4:22 AM

TomW, thank you - I will try to find out more information.

TomW · June 17th, 2007, 4:51 AM

It's happening again right now. But I can get to surpasshosting.com fine.

Tom

TomW · June 17th, 2007, 4:58 AM

Well, the mail server is now accessible, but all my www.'s can't be found and still time out.

Tom

TomW · June 17th, 2007, 5:03 AM

The mail server is unavailable again.

The web servers have been unavailable for at least 20 minutes.

I hope Surpass support is on top of this. I was told it was sent to 2nd level support.

Tom

**Kayla** · June 17th, 2007, 5:14 AM

I'm on it too.. no worries.

TomW · June 17th, 2007, 5:41 AM

Kayla,

I have been sending information through the support ticket system that I hope is helpful.

At the moment I can't access anything. The web servers have been unavailable for the last hour. Mail and cPanel have been sporadically available. I sent some visitor logs to support during the time I had access to cPanel.

Tom

June 15th, 2007, 5:25 AM	#19 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Are you using passive mode? Please let me know the details of your connection and if you have tried both modes. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

June 15th, 2007, 5:35 AM	#20 (permalink)
hmphoto Registered User Seasoned Poster Joined in Feb 2007 Lives in Scotland Hosted on Pass 69 39 posts Gave thanks: 2 Thanked 2 times	Yes I'm using passive mode, support said to ensure I was. I send a traceroute to support yesterday (uk Time) and it seems my connection times out at several points on the route - not a surpass problem apparently. BUT, it's only been happening since I posted this thread about the server issues. Been on to my ISP and they are saying it's not something they can help with as thier network has no problems. I've also tried using several different FTP programes, with the same problem. Having said that, I'm uploading now and have been connected for about 3 minutes...Yay! It remains to be seen if I can stay on long enough to transfer the files I need to. I'm going to cry __________________ scottish-domain.com::Pass69

June 17th, 2007, 4:22 AM	#22 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	TomW, thank you - I will try to find out more information. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

June 17th, 2007, 5:14 AM	#26 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	I'm on it too.. no worries. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

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June 17th, 2007, 3:56 AM	#21 (permalink)
TomW Registered User Fresh Surpasser Joined in Mar 2007 16 posts Gave thanks: 0 Thanked 0 times	Kayla, Per your request I just emailed you regarding another occurrence. The traceroute is useless though as the server couldn't be found. I also couldn't reach my mail server during the outage. Tom

June 17th, 2007, 4:51 AM	#23 (permalink)
TomW Registered User Fresh Surpasser Joined in Mar 2007 16 posts Gave thanks: 0 Thanked 0 times	It's happening again right now. But I can get to surpasshosting.com fine. Tom

June 17th, 2007, 4:58 AM	#24 (permalink)
TomW Registered User Fresh Surpasser Joined in Mar 2007 16 posts Gave thanks: 0 Thanked 0 times	Well, the mail server is now accessible, but all my www.'s can't be found and still time out. Tom

June 17th, 2007, 5:03 AM	#25 (permalink)
TomW Registered User Fresh Surpasser Joined in Mar 2007 16 posts Gave thanks: 0 Thanked 0 times	The mail server is unavailable again. The web servers have been unavailable for at least 20 minutes. I hope Surpass support is on top of this. I was told it was sent to 2nd level support. Tom

June 17th, 2007, 5:41 AM	#27 (permalink)
TomW Registered User Fresh Surpasser Joined in Mar 2007 16 posts Gave thanks: 0 Thanked 0 times	Kayla, I have been sending information through the support ticket system that I hope is helpful. At the moment I can't access anything. The web servers have been unavailable for the last hour. Mail and cPanel have been sporadically available. I sent some visitor logs to support during the time I had access to cPanel. Tom

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