Is the Suspended Accounts people working today?

totc · June 15th, 2007, 3:48 PM

Had my site down for most of the day today. replied a couple hrs back.. No response..

**markscns** · June 15th, 2007, 4:31 PM

I am sure they are working, suspensions tend to take longer because they need to determine what caused the suspension. At any rate, it wouldn't hurt to post your Ticket ID# here as well.

totc · June 15th, 2007, 4:42 PM

Quote:

Originally Posted by markscns

I am sure they are working, suspensions tend to take longer because they need to determine what caused the suspension. At any rate, it wouldn't hurt to post your Ticket ID# here as well.

Too many http connections...

LGG-582671

**markscns** · June 15th, 2007, 5:02 PM

Looks like it is related to this thread over at DSLR.

http://www.dslreports.com/forum/remark,18511896

Sounds like you are getting a ton of traffic on a Shared server though. Have you considered moving to a dedicated so you don't get suspended? It's a good thing when you get lots of traffic, it's all part of the growing pain process.

With as much traffic as you are getting, you may want to look into a 2 TB dedi package?

totc · June 15th, 2007, 5:13 PM

Quote:

Originally Posted by markscns

Looks like it is related to this thread over at DSLR.

http://www.dslreports.com/forum/remark,18511896

Sounds like you are getting a ton of traffic on a Shared server though. Have you considered moving to a dedicated so you don't get suspended? It's a good thing when you get lots of traffic, it's all part of the growing pain process.

With as much traffic as you are getting, you may want to look into a 2 TB dedi package?

I have but not from Surpass.. I'm sorry, but I don't know if Surpass is the best solution for me. I did because I loved the service so much recommended it to numerous people.. Been here for more than a year and thought I would grow old here...

**Kayla** · June 15th, 2007, 5:16 PM

TOTC - you noticed the server having slowdowns because of your own site.

That is why your site was suspended.

Normally we disable the folder or file in question, but in this cause the site was suspended. Issues are different from server to server, so we can not always promise shutting off part of a site versus suspending a site.

In your ticket in our helpdesk, you replied: "A picture suspends me?"

What caused the site to be suspended was your 18% memory usage when the limit on a shared server is 10%. Only 5 sites on a server usually get even close to 10%. (Really even close to 2%. So 18 is a big number in this situation.) I hope you can understand it better now.

^ That is not normal. And not good for the server and the other accounts on it. It's not even good for your site - because again, you yourself noticed the slowness.

Coppermine is not the most friendly photo gallery - we recommend to use a different application. We are always, always, seeing problems with Coppermine. We aren't a fan. We understand you may be - but on our side of things, it's not the best.

I am unsuspending the site and disabling the gallery from view. Please let us know in the ticket if you plan to change the gallery or happen to know of some tweaks to make it perform any better.

Same response posted here.
http://www.dslreports.com/forum/remark,18511896?r=465

**markscns** · June 15th, 2007, 5:16 PM

Every dedicated customer I see here on the forum seems to be pretty happy. I see what you are saying on the other site, but when you have a site using a ton of resources, that hurts other customers on that server as well.

At any rate, I hope you get something worked out either way soon.

**Kayla** · June 15th, 2007, 5:16 PM

Quote:

Originally Posted by totc

I have but not from Surpass.. I'm sorry, but I don't know if Surpass is the best solution for me. I did because I loved the service so much recommended it to numerous people.. Been here for more than a year and thought I would grow old here...

I do not see why you would not want to stay with us - we obviously care about keeping servers online - shared or dedicated.

totc · June 15th, 2007, 5:25 PM

Thanks Kayla, I responded in the ticket.

June 15th, 2007, 3:48 PM	#1 (permalink)
totc Registered User Seasoned Poster Joined in Feb 2007 51 posts Gave thanks: 0 Thanked 0 times	Is the Suspended Accounts people working today? Had my site down for most of the day today. replied a couple hrs back.. No response.. __________________ Reseller Customer Pass 54 Dedicated Customer "Star"

June 15th, 2007, 4:31 PM	#2 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,606 posts Gave thanks: 49 Thanked 114 times	I am sure they are working, suspensions tend to take longer because they need to determine what caused the suspension. At any rate, it wouldn't hurt to post your Ticket ID# here as well. __________________ twinlakeweather.us SH92

June 15th, 2007, 5:02 PM	#4 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,606 posts Gave thanks: 49 Thanked 114 times	Looks like it is related to this thread over at DSLR. http://www.dslreports.com/forum/remark,18511896 Sounds like you are getting a ton of traffic on a Shared server though. Have you considered moving to a dedicated so you don't get suspended? It's a good thing when you get lots of traffic, it's all part of the growing pain process. With as much traffic as you are getting, you may want to look into a 2 TB dedi package? __________________ twinlakeweather.us SH92

June 15th, 2007, 5:16 PM	#6 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	TOTC - you noticed the server having slowdowns because of your own site. That is why your site was suspended. Normally we disable the folder or file in question, but in this cause the site was suspended. Issues are different from server to server, so we can not always promise shutting off part of a site versus suspending a site. In your ticket in our helpdesk, you replied: "A picture suspends me?" What caused the site to be suspended was your 18% memory usage when the limit on a shared server is 10%. Only 5 sites on a server usually get even close to 10%. (Really even close to 2%. So 18 is a big number in this situation.) I hope you can understand it better now. ^ That is not normal. And not good for the server and the other accounts on it. It's not even good for your site - because again, you yourself noticed the slowness. Coppermine is not the most friendly photo gallery - we recommend to use a different application. We are always, always, seeing problems with Coppermine. We aren't a fan. We understand you may be - but on our side of things, it's not the best. I am unsuspending the site and disabling the gallery from view. Please let us know in the ticket if you plan to change the gallery or happen to know of some tweaks to make it perform any better. Same response posted here. http://www.dslreports.com/forum/remark,18511896?r=465 __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

June 15th, 2007, 5:16 PM	#7 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,606 posts Gave thanks: 49 Thanked 114 times	Every dedicated customer I see here on the forum seems to be pretty happy. I see what you are saying on the other site, but when you have a site using a ton of resources, that hurts other customers on that server as well. At any rate, I hope you get something worked out either way soon. __________________ twinlakeweather.us SH92

June 15th, 2007, 5:25 PM	#9 (permalink)
totc Registered User Seasoned Poster Joined in Feb 2007 51 posts Gave thanks: 0 Thanked 0 times	Thanks Kayla, I responded in the ticket. __________________ Reseller Customer Pass 54 Dedicated Customer "Star"

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