dime9 mail issue

TD Networking · June 15th, 2007, 8:21 PM

Hi everyone. Is anyone on dime9 experiencing mail issues. I send mail but nothing goes through. Support says they are working on the problem but it has been HOURS. My customers are very angry. This is the second LONG downtime for mail on this server in a week. Anyone??

**removed** · June 15th, 2007, 8:49 PM

What kind of problems are you having? I can telnet just fine to :25 and :110.

**Dan** · June 15th, 2007, 8:53 PM

I'm checking on it now.. I will update this thread in a little bit

TD Networking · June 15th, 2007, 8:55 PM

My email program (outlook express) goes through the log-in and download process fine. The problem is I send an email and it leaves my outbox but is never delivered. I have sent emails to customers that were never received and I have sent to test accounts that I never received. So the mail is going to cyber space...

Support has said it is a "mailserver upgrade" - that is no help.

**Dan** · June 15th, 2007, 8:57 PM

so you are receiving mail on your accounts without any problems?

TD Networking · June 15th, 2007, 9:12 PM

I have received NO mail for over 15 hours.

**Dan** · June 15th, 2007, 10:30 PM

Mail conversion on dime9 is now completed. You should be able to send and receive mail fine now, if you're not, please let us know

TD Networking · June 15th, 2007, 11:20 PM

It is working, THANKS. Handling all the servers

Surpass HAS GOT TO BE difficult. Support kept at it and got it fixed. AND, support kept in contact with me. Good job.

**Dan** · June 15th, 2007, 11:25 PM

No problem, we try to do our best and make sure we keep all our customers as happy as possible

June 15th, 2007, 8:21 PM	#1 (permalink)
TD Networking Registered User Seasoned Poster Joined in Jun 2003 Lives in PA Hosted on dime9 45 posts Gave thanks: 0 Thanked 0 times	dime9 mail issue Hi everyone. Is anyone on dime9 experiencing mail issues. I send mail but nothing goes through. Support says they are working on the problem but it has been HOURS. My customers are very angry. This is the second LONG downtime for mail on this server in a week. Anyone?? __________________ Site - http://www.tdnetworking.com Dime9 -

June 15th, 2007, 8:53 PM	#3 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	I'm checking on it now.. I will update this thread in a little bit __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

June 15th, 2007, 8:55 PM	#4 (permalink)
TD Networking Registered User Seasoned Poster Joined in Jun 2003 Lives in PA Hosted on dime9 45 posts Gave thanks: 0 Thanked 0 times	My email program (outlook express) goes through the log-in and download process fine. The problem is I send an email and it leaves my outbox but is never delivered. I have sent emails to customers that were never received and I have sent to test accounts that I never received. So the mail is going to cyber space... Support has said it is a "mailserver upgrade" - that is no help. __________________ Site - http://www.tdnetworking.com Dime9 -

June 15th, 2007, 8:57 PM	#5 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	so you are receiving mail on your accounts without any problems? __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

June 15th, 2007, 9:12 PM	#6 (permalink)
TD Networking Registered User Seasoned Poster Joined in Jun 2003 Lives in PA Hosted on dime9 45 posts Gave thanks: 0 Thanked 0 times	I have received NO mail for over 15 hours. __________________ Site - http://www.tdnetworking.com Dime9 -

June 15th, 2007, 8:49 PM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	What kind of problems are you having? I can telnet just fine to :25 and :110.

June 15th, 2007, 10:30 PM	#7 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	Mail conversion on dime9 is now completed. You should be able to send and receive mail fine now, if you're not, please let us know __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

June 15th, 2007, 11:20 PM	#8 (permalink)
TD Networking Registered User Seasoned Poster Joined in Jun 2003 Lives in PA Hosted on dime9 45 posts Gave thanks: 0 Thanked 0 times	It is working, THANKS. Handling all the servers Surpass HAS GOT TO BE difficult. Support kept at it and got it fixed. AND, support kept in contact with me. Good job. __________________ Site - http://www.tdnetworking.com Dime9 -

June 15th, 2007, 11:25 PM	#9 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	No problem, we try to do our best and make sure we keep all our customers as happy as possible __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

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