pass61 DOWN! - Page 3

swintec · June 25th, 2007, 3:16 PM

One of the bigger reasons I went with hosting was because it is long thought it is more reliable than ISP hosted mail. I have had more downtime in the past 3 weeks since I switched to this server than I ever did in the many years I have used ISP provided mail.

babak2006 · June 25th, 2007, 7:10 PM

Hmm, Pass60 was gone about 1 hour 19:02:00 to 20:07:31 CET but is back online right now.
I would appreciate if some one could tell me why this happends?
This month the server was Online 100% till these last days and the monthley uptime is right now 99.579%.

Thats bad for us resellers. Uptime is the most importent sellingpoint here in Sweden.

Regards
/Babak

robinson.jason · June 26th, 2007, 12:58 PM

Quote:

Originally Posted by DewKnight

They do monitor the servers. It can take some time to track down issues though. Sometimes it's not even a surpass problem, but a problem on the whole internet. Sometimes it is hard to even get into the server to track down an abuser because the server is so bogged down.

Bingo. I have found that several of my so called "outages" were the result of my work net connection going down or because of my home ISP going down and NOT Surpass.

But if ou can get to surpasshosting.com and not your web site, then you have a more probable cause.

jason

**GamingHybrid** · June 26th, 2007, 3:11 PM

Seeing as this server is having so many "special" moments, ask for support to move your account to another server.

Be sure to ask if they can add a redirecting patch in on the old server, so it gives 0 downtime waiting for the new DNS to apply.

TheCaptain · June 28th, 2007, 12:46 PM

and yet again

what the heck lol

TheCaptain · June 28th, 2007, 12:46 PM

right now our server load is 136! lmao or was before it went down

TheCaptain · June 28th, 2007, 12:53 PM

What does that make it now, 3 times in 4 days? I am willing to bet this one lasts maybe a half hour. That seems to be the average.

Not sure how much more I can take of this....I thought this place had it's act together from what everyone says, am I just that unlucky? What needs to be done, because right now I am not happy at all with this amount of down time...

TheCaptain · June 28th, 2007, 12:58 PM

well I have asked for a refund of this months service because of the amount of downtime I have seen...whether I get it or not I have no idea as I can't find the TOS on the website. Maybe someone can advise me on this situation.

I am not a hard ass just trying to figure out why there is so much downtime, as it is frustrating to be honest.

TheCaptain · June 28th, 2007, 1:04 PM

well this time it was only 18 minutes a much better response time....

June 25th, 2007, 7:10 PM	#20 (permalink)
babak2006 Registered User Seasoned Poster Joined in Sep 2006 Lives in Stockholm - Sweden Hosted on Pass60 50 posts Gave thanks: 2 Thanked 0 times	Hmm, Pass60 was gone about 1 hour 19:02:00 to 20:07:31 CET but is back online right now. I would appreciate if some one could tell me why this happends? This month the server was Online 100% till these last days and the monthley uptime is right now 99.579%. Thats bad for us resellers. Uptime is the most importent sellingpoint here in Sweden. Regards /Babak __________________ BB Pass60-Reseller www.sajtplatsen.com

June 26th, 2007, 3:11 PM	#22 (permalink)
GamingHybrid Bow before Surpass! Super #1 Joined in Sep 2004 1,547 posts Gave thanks: 91 Thanked 49 times	Seeing as this server is having so many "special" moments, ask for support to move your account to another server. Be sure to ask if they can add a redirecting patch in on the old server, so it gives 0 downtime waiting for the new DNS to apply. __________________ Wii Hotspot - Upcoming project! -http://www.wiihotspot.com Make a cPanel Login Form \| Why is my Account Suspended?

June 28th, 2007, 12:46 PM	#23 (permalink)
TheCaptain Registered User Seasoned Poster Joined in May 2007 Lives in Utah Hosted on Pass61 71 posts Gave thanks: 5 Thanked 0 times	and yet again what the heck lol __________________ - Pass61

June 28th, 2007, 12:46 PM	#24 (permalink)
TheCaptain Registered User Seasoned Poster Joined in May 2007 Lives in Utah Hosted on Pass61 71 posts Gave thanks: 5 Thanked 0 times	right now our server load is 136! lmao or was before it went down __________________ - Pass61

June 28th, 2007, 12:53 PM	#25 (permalink)
TheCaptain Registered User Seasoned Poster Joined in May 2007 Lives in Utah Hosted on Pass61 71 posts Gave thanks: 5 Thanked 0 times	What does that make it now, 3 times in 4 days? I am willing to bet this one lasts maybe a half hour. That seems to be the average. Not sure how much more I can take of this....I thought this place had it's act together from what everyone says, am I just that unlucky? What needs to be done, because right now I am not happy at all with this amount of down time... __________________ - Pass61

June 25th, 2007, 3:16 PM	#19 (permalink)
swintec Registered User Seasoned Poster Joined in Dec 2006 45 posts Gave thanks: 0 Thanked 0 times	One of the bigger reasons I went with hosting was because it is long thought it is more reliable than ISP hosted mail. I have had more downtime in the past 3 weeks since I switched to this server than I ever did in the many years I have used ISP provided mail.

June 28th, 2007, 12:58 PM	#26 (permalink)
TheCaptain Registered User Seasoned Poster Joined in May 2007 Lives in Utah Hosted on Pass61 71 posts Gave thanks: 5 Thanked 0 times	well I have asked for a refund of this months service because of the amount of downtime I have seen...whether I get it or not I have no idea as I can't find the TOS on the website. Maybe someone can advise me on this situation. I am not a hard ass just trying to figure out why there is so much downtime, as it is frustrating to be honest. __________________ - Pass61

June 28th, 2007, 1:04 PM	#27 (permalink)
TheCaptain Registered User Seasoned Poster Joined in May 2007 Lives in Utah Hosted on Pass61 71 posts Gave thanks: 5 Thanked 0 times	well this time it was only 18 minutes a much better response time.... __________________ - Pass61

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