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#28 (permalink) |
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Skittles
Super #1
Joined in Aug 2004
Lives in a space ship
Hosted on dedi
6,810 posts
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Here's the refund information for you: http://www.surpasshosting.com/content/sla.php
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#29 (permalink) |
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Surpass Abuse Admin
Super #1
Joined in Mar 2005
Lives in Houston, TX
Hosted on NONE
7,797 posts
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I removed 2 more abusive users from this box just before 10AM when Kayla told me about the high load. Whatever the problem was, it's not showing up right now -- the load is at a fairly decent level.
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#30 (permalink) |
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Registered User
Seasoned Poster
Joined in May 2007
Lives in Utah
Hosted on Pass61
71 posts
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Thank you removed....again I apologize if it seems like I am being rude, just frustrating to have the server down this much
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#31 (permalink) |
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Surpass Abuse Admin
Super #1
Joined in Mar 2005
Lives in Houston, TX
Hosted on NONE
7,797 posts
Gave thanks: 11
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No problem, I'd be just as annoyed as you. I'm doing my best to contain whatever's causing the issues on this box -- unfortunately it comes down to finding the right person at the right time; there's not much magic behind this that allows me to see who was causing load at exactly what time.
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#35 (permalink) |
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minor deity
Super #1
Joined in Apr 2004
Lives in Georgia
Hosted on XEON
7,387 posts
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Yes.. it's been below 8... and yes, it's been below 4. But the MEDIAN has been 6 or higher in my experience. It spends a LOT of time "red"....
Funny... abusive user removed by REMOVED....LOL
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#36 (permalink) |
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Surpass Abuse Admin
Super #1
Joined in Mar 2005
Lives in Houston, TX
Hosted on NONE
7,797 posts
Gave thanks: 11
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Are you guys having problems with specific services, or are you just reporting high load at this point? 8.xx load is higher than usual, but by no means is the server running slowly right now; high load average does not necessarily mean that the server is overloaded or anything like that...
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