Just a though about new reselling accounts

ZulloP · June 20th, 2007, 5:00 AM

Just registered for a new gold reseller account here at surpass and I'm surprised to see that custom name server with corresponding IPs are not listed in the account information email and even more surprised to see that I cannot modify the default account features (like parked domain, quota, bandwidth, etc...) as the main account is not even listed on "Account Information > List Accounts" within WHM. I do have 2 reseller accounts on 2 different hosting providers and both custom dns servers and the ability to modify the main account settings are available "out of the box".

May I ask if this is a surpass choice or just a matter of configuration?

I did open a ticket requesting the custom dns server and also for the account modification, indicating it is not listed in WHM. Answer below:

Quote:

You cannot edit your own reseller account. You will need to create a new account under your reseller account which you can modify settings for. Think of the reseller account as a container.

I'm quite confused as other hosting services settings are different.

**removed** · June 20th, 2007, 5:47 AM

There's two ways to do it:
a) Your primary domain is owned by your primary domain, which allows you to make changes to it.
b) Your primary domain is owned by root, and you cannot make changes to it.

One of Surpass's features is that your primary domain is hosted "for free". Essentially, any space and bandwidth used by the primary cPanel account is not taken from your total pool of disk space and bandwidth -- therefore, you have more space and bandwidth to resell.

If you'd rather it be owned by your account and not root, just let support know and they should be able to change the ownership for you without any problems.

ZulloP · June 20th, 2007, 5:53 AM

many thanks for clarifying, removed, much appreciated. I will ask support to add parked domains as it is the most important need.

**removed** · June 20th, 2007, 5:56 AM

Sounds good. Let us know if you have any other questions.. good luck with your reseller account!

June 20th, 2007, 5:47 AM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	There's two ways to do it: a) Your primary domain is owned by your primary domain, which allows you to make changes to it. b) Your primary domain is owned by root, and you cannot make changes to it. One of Surpass's features is that your primary domain is hosted "for free". Essentially, any space and bandwidth used by the primary cPanel account is not taken from your total pool of disk space and bandwidth -- therefore, you have more space and bandwidth to resell. If you'd rather it be owned by your account and not root, just let support know and they should be able to change the ownership for you without any problems. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

June 20th, 2007, 5:53 AM	#3 (permalink)
ZulloP Registered User Seasoned Poster Joined in Mar 2006 Lives in Europe Hosted on pass72 53 posts Gave thanks: 1 Thanked 0 times	many thanks for clarifying, removed, much appreciated. I will ask support to add parked domains as it is the most important need. __________________ Account ID: digitala :: Gold Reseller on pass72 Firefox 2.0 has been released, get it now: Download Internet Explorer: a cancer on the Web that must be stopped.

June 20th, 2007, 5:56 AM	#4 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Sounds good. Let us know if you have any other questions.. good luck with your reseller account! __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

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