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» Surpass Web Hosting Forums » Discussions » Reseller Hosting » pass71 - 2 hours server outage and counting?

Reseller Hosting Questions about your reseller hosting account.

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Old June 20th, 2007, 7:03 PM   #10 (permalink)
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Quote:
Originally Posted by Dan View Post
it's those custom nameservers

ns1.digitalartifex.com
ns2.digitalartifex.com

they're not pinging

one moment
Got me by one minute. Props.
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Old June 20th, 2007, 7:04 PM   #11 (permalink)
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yes removed, working the all day long, setting up also 5 websites and workin on it correctly.
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Old June 20th, 2007, 7:19 PM   #12 (permalink)
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NEVERMIND all that.. you're on pass72 not pass71

And your nameservers are down, I will get that handled shortly
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Old June 20th, 2007, 7:27 PM   #13 (permalink)
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All fixed, try now plz and ty!
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Old June 20th, 2007, 7:31 PM   #14 (permalink)
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Dan thank you, now everything is working correctly again.

May I know what happened? Honestly...I do not believe that the server had problems as the server was responding. Could you please be so kind to clarify what happened?

... and thanks again.
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Old June 20th, 2007, 7:56 PM   #15 (permalink)
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The server was fine, the nameservers that point you to the server went down.. why? I couldn't tell you, but you shouldn't have anymore problems with it.

If you opened a ticket please give me the ticket ID so I can close it and make a note of what happened.

And please make note thate you're on pass72 not pass71
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Old June 20th, 2007, 8:02 PM   #16 (permalink)
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Quote:
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If you opened a ticket please give me the ticket ID so I can close it and make a note of what happened.
Sure. tkt# VJE-572215

Quote:
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And please make note thate you're on pass72 not pass71
Sorry, 1:00 AM here, and worried about the problems affecting my account didn't notice the mistake on server name.

Now I can sleep
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Old June 20th, 2007, 8:05 PM   #17 (permalink)
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hehe, sorry you had to wait so long, go get some sleep!
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Old June 20th, 2007, 8:15 PM   #18 (permalink)
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go get some sleep!
yes, I will...

I also want to thank removed trying to help twice today!
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