pass71 - 2 hours server outage and counting?

ZulloP · June 20th, 2007, 6:36 PM

Opened a ticket immediately and after 2 hours (and counting) pass71 is still rebooting?

Quote:

Hello,
The server is currently offline and is in the process of being rebooted. Your domain should be returning online shortly. We apologize for the inconvenience and appreciate your patience in this matter.

What's the problem??? I created the reseller account from 24 hours and already this is happening? Can't believe it...

**removed** · June 20th, 2007, 6:43 PM

http://pass71.dizinc.com/ responds fine to ping and via HTTP for me. Are you still having problems with this?

ZulloP · June 20th, 2007, 6:48 PM

Unfortunately, yes. All accounts under my reseller account are not reponding, traceroutes and pings giving "unknow host" and support just wrote what I quoted above, 1 hour ago.

**removed** · June 20th, 2007, 6:50 PM

So what are some of the domains you're having problems with? There's not much we can do here with so little information.

**Dan** · June 20th, 2007, 6:58 PM

and probably more importantly please PM me your IP address so I can make sure firewall isn't blocking you

ZulloP · June 20th, 2007, 6:58 PM

you may want to try with redseashop.com as example of 1 of the accounts.

Ping from dnsstuff.com:
Sorry, I could not determine the IP for redseashop.com (error 11004).

Ping from my computer:
ping: cannot resolve redseashop.com: Unknown host

Traceroute from dnsstuff.com:
Sorry, I could not determine the IP for redseashop.com (error 11004).

Traceroute from my computer:
traceroute: unknown host redseashop.com

**Dan** · June 20th, 2007, 7:01 PM

it's those custom nameservers

ns1.digitalartifex.com
ns2.digitalartifex.com

they're not pinging

one moment

ZulloP · June 20th, 2007, 7:02 PM

Quote:

Originally Posted by Dan

and probably more importantly please PM me your IP address so I can make sure firewall isn't blocking you

Hi Dan, I do have a dynamic IP so I don't know if this will help. Furthermore, I already rebooted modem, MACs, and tried also through dnsstuff.com

Don't know why, but I have the impression that some Unix Admin changed some config on server today. Maybe I'm wrong? my reseller ID is digitala

**removed** · June 20th, 2007, 7:03 PM

Have they ever worked? It looks like there are no A records set up for your private nameservers:
[root

alpha root]# host redseashop.com
;; connection timed out; no servers could be reached
[root

alpha root]# host ns1.digitalartifex.com
;; connection timed out; no servers could be reached
[root

alpha root]# host ns2.digitalartifex.com
;; connection timed out; no servers could be reached

June 20th, 2007, 6:43 PM	#2 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	http://pass71.dizinc.com/ responds fine to ping and via HTTP for me. Are you still having problems with this? __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

June 20th, 2007, 6:48 PM	#3 (permalink)
ZulloP Registered User Seasoned Poster Joined in Mar 2006 Lives in Europe Hosted on pass72 53 posts Gave thanks: 1 Thanked 0 times	Unfortunately, yes. All accounts under my reseller account are not reponding, traceroutes and pings giving "unknow host" and support just wrote what I quoted above, 1 hour ago. __________________ Account ID: digitala :: Gold Reseller on pass72 Firefox 2.0 has been released, get it now: Download Internet Explorer: a cancer on the Web that must be stopped.

June 20th, 2007, 6:50 PM	#4 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	So what are some of the domains you're having problems with? There's not much we can do here with so little information. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

June 20th, 2007, 6:58 PM	#5 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	and probably more importantly please PM me your IP address so I can make sure firewall isn't blocking you __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

June 20th, 2007, 6:58 PM	#6 (permalink)
ZulloP Registered User Seasoned Poster Joined in Mar 2006 Lives in Europe Hosted on pass72 53 posts Gave thanks: 1 Thanked 0 times	you may want to try with redseashop.com as example of 1 of the accounts. Ping from dnsstuff.com: Sorry, I could not determine the IP for redseashop.com (error 11004). Ping from my computer: ping: cannot resolve redseashop.com: Unknown host Traceroute from dnsstuff.com: Sorry, I could not determine the IP for redseashop.com (error 11004). Traceroute from my computer: traceroute: unknown host redseashop.com __________________ Account ID: digitala :: Gold Reseller on pass72 Firefox 2.0 has been released, get it now: Download Internet Explorer: a cancer on the Web that must be stopped.

June 20th, 2007, 7:01 PM	#7 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	it's those custom nameservers ns1.digitalartifex.com ns2.digitalartifex.com they're not pinging one moment __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

June 20th, 2007, 7:03 PM	#9 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Have they ever worked? It looks like there are no A records set up for your private nameservers: [rootalpha root]# host redseashop.com ;; connection timed out; no servers could be reached [rootalpha root]# host ns1.digitalartifex.com ;; connection timed out; no servers could be reached [rootalpha root]# host ns2.digitalartifex.com ;; connection timed out; no servers could be reached __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

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