rahlquist

Here it is plain and simple.

I want to pay surpass to host my sites. I expect the server and the services running on them to have acceptable uptime. I expect surpass to not change settings or hardware that directly affects me without notification unless it is a hardware failure or an emergency.

I expect a certain level of competence that when I send in a ticket stating are blocking spam (and potentially important emails) from my server that I shouldn't have to file more that one request to get it taken care of.

If you think I am ranting look at my tickets, if you need the numbers to make it easier on you just let me know. I have been in the IT field for 14 years. I have been a systems administrator, I have run my own *nix box at home as a server. I have the knowledge as to whats involved. I have better things to do than rant incessantly and file tickets and even post in these forums. I just want what I am paying for without having to mess with contacting support constantly!

rahlquist

And of course as par for the course surpass accuses me of just complaining and then when I address the complaints and provide evidence they choose to ignore me. No wonder this post was moved to a registered user only area where it would be less likely to influence a new customer.

My problems have been simple ones, and often took too long for surpass to resolve. I am canceling my account. I moved all my domains to another companies VPS over the past week and as of now all the dns update for the 27 countries I tested are fine.

So here it is in a nutshell.

Surpass promises a service, that they can't apparently provide. I am sorry to say they failed miserably. When I had legit support issues it often took more than one contact to get them to fix it. I have been on 2 servers at surpass and on both it took more than 6 messages (combined) to get RBL Blocking cleared up. For gods sake Surpass if someone sends a ticket and says "I want all RBL blocking for my domains put on bypass" shouldn't your support people be able to figure out wth I mean in just one message and be able to effectively execute the change?

I've gone to vps because obviously if you want something done right, you have to do it yourself.

Dan

Sorry you were not satisfied with our level of support.

I find it hard to believe that you honestly think we would move a post somewhere else because of a negative view. Surpass and Surmunity is a very open environment and has always been that way.

Good luck.

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D4nz Net - Surpass Help Desk - NES Forever
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