DNS Setup Confusion...

JMF · February 10th, 2008, 10:57 AM

I'm a bit befuddled by DNS settings for accounts. Recently, a friend of mine registered a domain with surpassdomains.com. The nameservers the account spit out were ns100.dizinc.com and ns101.dizinc.com.

I'm hosting her site under my reseller account. When I set up her hosting account, WHM automatically plugged those values in as her nameservers.

Meanwhile, I registered another domain under MY account with surpassdomains.com, and the nameservers it kicked out were ns1012.dizinc.com and ns1013.dizinc.com.

Those are the nameservers WHM pulled up when I configured that new site under the same reseller hosting account. All the other sites I host are also using those nameservers.

As of this morning, the SECOND site has propogated through, and can be reached by its domain name. The first site is nowhere to be found, unless you hit it with the IP/directory directly.

SO: when I'm setting new accounts up, do I need to change the domain registrar's DNS servers to ns1012 and ns1013 for all accounts? Or is there something else I'm doing wrong?

Sorry for my newbishness!

Jeff.

-----------------------
Server: Pass56
Main Site: ferrellweb

**Dan** · February 10th, 2008, 11:50 AM

Those are the default nameservers when you register a domain.

You need to change them to ns1012 and ns1013 for it to show up on your server

JMF · February 10th, 2008, 12:41 PM

Awesome. Thanks, Polar Dan!

JMF · February 11th, 2008, 3:17 PM

Erk. I did something wrong, it looks like: the new nameservers have propogated; a whois lookup shows the new domain name associated with my nameservers.

But now the domain doesn't seem to resolve correctly -- entering it in the browser dumps out to the raw IP, 72.29.87.113, and the Apache/cPanel/WHM "success" page.

I'm really lost now -- what else do I need to switch to point it to the correct subdirectory?

Jeff.

**Roxy** · February 11th, 2008, 3:25 PM

Well in order to view your site from the IP address, it has to look like this:

http://IPADDRESS/~username/

JMF · February 11th, 2008, 3:52 PM

Yes, yes. But if a WHOIS lookup for mynewdomain.com now shows the nameservers as ns1012.dizinc.com and ns1013.dizinc.com, shouldn't I be able to type "mynewdomain.com" into the browser and see my index.html page?

**Kayla** · February 11th, 2008, 4:21 PM

Just confirming that the DNS for Pass56 are indeed ns1012.dizinc.com / ns1013.dizinc.com and all domains under your account should be set to those.

Secondly if your domain is now resolving but you see a cPanel page, please open a ticket to have them check it out. This happens sometimes for some reason, most often with add on domains though and not actual new accounts.

JMF · February 11th, 2008, 4:25 PM

I shall confirm, and check with support if need be. Thanks, Kayla!

**Kayla** · February 11th, 2008, 4:26 PM

Let us know when it's sorted so that we don't worry. =)

February 10th, 2008, 10:57 AM	#1 (permalink)
JMF Registered User Seasoned Poster Joined in Jun 2004 Lives in Tennessee, USA Hosted on Pass56 38 posts Gave thanks: 1 Thanked 1 Time in 1 Post	DNS Setup Confusion... I'm a bit befuddled by DNS settings for accounts. Recently, a friend of mine registered a domain with surpassdomains.com. The nameservers the account spit out were ns100.dizinc.com and ns101.dizinc.com. I'm hosting her site under my reseller account. When I set up her hosting account, WHM automatically plugged those values in as her nameservers. Meanwhile, I registered another domain under MY account with surpassdomains.com, and the nameservers it kicked out were ns1012.dizinc.com and ns1013.dizinc.com. Those are the nameservers WHM pulled up when I configured that new site under the same reseller hosting account. All the other sites I host are also using those nameservers. As of this morning, the SECOND site has propogated through, and can be reached by its domain name. The first site is nowhere to be found, unless you hit it with the IP/directory directly. SO: when I'm setting new accounts up, do I need to change the domain registrar's DNS servers to ns1012 and ns1013 for all accounts? Or is there something else I'm doing wrong? Sorry for my newbishness! Jeff. ----------------------- Server: Pass56 Main Site: ferrellweb

February 10th, 2008, 11:50 AM	#2 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	Those are the default nameservers when you register a domain. You need to change them to ns1012 and ns1013 for it to show up on your server __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

February 11th, 2008, 3:25 PM	#5 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,660 posts Gave thanks: 81 Thanked 128 times	Well in order to view your site from the IP address, it has to look like this: http://IPADDRESS/~username/ __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

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February 10th, 2008, 12:41 PM	#3 (permalink)
JMF Registered User Seasoned Poster Joined in Jun 2004 Lives in Tennessee, USA Hosted on Pass56 38 posts Gave thanks: 1 Thanked 1 Time in 1 Post	Awesome. Thanks, Polar Dan!

February 11th, 2008, 3:17 PM	#4 (permalink)
JMF Registered User Seasoned Poster Joined in Jun 2004 Lives in Tennessee, USA Hosted on Pass56 38 posts Gave thanks: 1 Thanked 1 Time in 1 Post	Erk. I did something wrong, it looks like: the new nameservers have propogated; a whois lookup shows the new domain name associated with my nameservers. But now the domain doesn't seem to resolve correctly -- entering it in the browser dumps out to the raw IP, 72.29.87.113, and the Apache/cPanel/WHM "success" page. I'm really lost now -- what else do I need to switch to point it to the correct subdirectory? Jeff.

February 11th, 2008, 3:52 PM	#6 (permalink)
JMF Registered User Seasoned Poster Joined in Jun 2004 Lives in Tennessee, USA Hosted on Pass56 38 posts Gave thanks: 1 Thanked 1 Time in 1 Post	Yes, yes. But if a WHOIS lookup for mynewdomain.com now shows the nameservers as ns1012.dizinc.com and ns1013.dizinc.com, shouldn't I be able to type "mynewdomain.com" into the browser and see my index.html page?

February 11th, 2008, 4:21 PM	#7 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Just confirming that the DNS for Pass56 are indeed ns1012.dizinc.com / ns1013.dizinc.com and all domains under your account should be set to those. Secondly if your domain is now resolving but you see a cPanel page, please open a ticket to have them check it out. This happens sometimes for some reason, most often with add on domains though and not actual new accounts.

February 11th, 2008, 4:25 PM	#8 (permalink)
JMF Registered User Seasoned Poster Joined in Jun 2004 Lives in Tennessee, USA Hosted on Pass56 38 posts Gave thanks: 1 Thanked 1 Time in 1 Post	I shall confirm, and check with support if need be. Thanks, Kayla!

February 11th, 2008, 4:26 PM	#9 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Let us know when it's sorted so that we don't worry. =)

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