PASS73 SERVER IS DOWN!!!!

addiakogiannis · April 10th, 2008, 8:16 AM

PASS73 SERVER IS DOWN!!!!

I AM CHECKING MY SITES

EX. diakogiannis.com
samiakostypos.gr

AND NOTHING WORKS!!!

**Roxy** · April 10th, 2008, 10:31 AM

Well, whatever the problem was seems to be fixed now as your sites load up quick for me. =)

If you continue to experience any problems, please do not hesitate to post here.

addiakogiannis · April 10th, 2008, 10:47 AM

Quote:

Originally Posted by Roxy

Well, whatever the problem was seems to be fixed now as your sites load up quick for me. =)

If you continue to experience any problems, please do not hesitate to post here.

Tea but please people stop playing around with your apaches.

I had a presentation and made a fool out of my self

As your technician said

Quote:

Hello,

Please accept our apologies for the inconvenience this has caused.

There was an error in the apache configuration causing it to fail to start. This has been corrected and the server is responding normally now.

Please let us know if we can assist you further.

Regards,

Craig

**Thomas** · April 10th, 2008, 1:34 PM

Its not necessarily us (Surpass) making the change to the Apache configuration, because if we made a change that broke Apache, we would fix it immediately. What happens, especially in reseller servers, is that a WHM Reseller would terminate an account which could cause this problem. The reason being is because terminating an account requires a modification to the Apache config, and sometimes (few and far between) a line will not be deleted that should have been, causing apache to fail. Some of the common lines left are User names and Group names, which would cause apache to say something along the lines of "httpd start failed, invalid username on line xxx".

Either way, we try and monitor these services as closely as possible, but still appreciate you reporting any issues to our forum or our help desk.

Thank you for your patience and understanding.

Twist_ · April 10th, 2008, 9:53 PM

Maybe this falls under the same problem?

Randomly today (customer called) and said that they no longer have a website, I checked and the domain root folder is now wrong, but all the other accounts on the reseller package are fine. I couldn't find a way to change this myself.. any help?

johncraigauction.com is the domain..

the domain root used to be /public_html/ or /www/ and now its: /public_html/www/

**Twist3d** · April 10th, 2008, 10:13 PM

Quote:

Originally Posted by Twist_

Maybe this falls under the same problem?

Randomly today (customer called) and said that they no longer have a website, I checked and the domain root folder is now wrong, but all the other accounts on the reseller package are fine. I couldn't find a way to change this myself.. any help?

johncraigauction.com is the domain..

the domain root used to be /public_html/ or /www/ and now its: /public_html/www/

Probably will get fastest support if submitted to helpdesk http://desk.surpasshosting.com

April 10th, 2008, 8:16 AM	#1 (permalink)
addiakogiannis Registered User Fresh Surpasser Joined in Aug 2007 7 posts Gave thanks: 0 Thanked 0 times	PASS73 SERVER IS DOWN!!!! PASS73 SERVER IS DOWN!!!! I AM CHECKING MY SITES EX. diakogiannis.com samiakostypos.gr AND NOTHING WORKS!!! __________________ diakogiannis.com (reseler) isds.gr (company site) pass73

April 10th, 2008, 10:31 AM	#2 (permalink)
Roxy URB4N 5K1LLZ Super #1 Joined in Sep 2005 Lives in Orlando, FL Hosted on SH63 2,653 posts Gave thanks: 81 Thanked 128 times	Well, whatever the problem was seems to be fixed now as your sites load up quick for me. =) If you continue to experience any problems, please do not hesitate to post here. __________________ Roxanne Urban Roxy -Personal Blog SH63 - the best darn shared server!

April 10th, 2008, 1:34 PM	#4 (permalink)
Thomas Surpass Staff Comfy Contributor Joined in Nov 2007 147 posts Gave thanks: 10 Thanked 27 times	Its not necessarily us (Surpass) making the change to the Apache configuration, because if we made a change that broke Apache, we would fix it immediately. What happens, especially in reseller servers, is that a WHM Reseller would terminate an account which could cause this problem. The reason being is because terminating an account requires a modification to the Apache config, and sometimes (few and far between) a line will not be deleted that should have been, causing apache to fail. Some of the common lines left are User names and Group names, which would cause apache to say something along the lines of "httpd start failed, invalid username on line xxx". Either way, we try and monitor these services as closely as possible, but still appreciate you reporting any issues to our forum or our help desk. Thank you for your patience and understanding. __________________ Thomas https://desk.surpasshosting.com/

April 10th, 2008, 9:53 PM	#5 (permalink)
Twist_ Registered User Fresh Surpasser Joined in Jul 2006 Hosted on Pass73 6 posts Gave thanks: 0 Thanked 0 times	Maybe this falls under the same problem? Randomly today (customer called) and said that they no longer have a website, I checked and the domain root folder is now wrong, but all the other accounts on the reseller package are fine. I couldn't find a way to change this myself.. any help? johncraigauction.com is the domain.. the domain root used to be /public_html/ or /www/ and now its: /public_html/www/ Last edited by Twist_; April 10th, 2008 at 9:59 PM.

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