question on WHM setting

**panache** · May 6th, 2008, 1:09 AM

ok in WHM I have the option to setup Configure Support Request Submissions in my cpanel for my clients to push support requests from within cpanel to my whmcs, basically I just want that option available, but apparently support is not listening

I dont see how its going to cause problems. but apparently support is not getting what I am asking for and have disabled that option in my features list.. and they are thinking I am trying to use it to contact surpass support... this is not the case.

sometimes support raises my blood pressure... and thats no good.

this is my support ticket. PLH-845065

**Twist3d** · May 6th, 2008, 8:49 AM

Wow This is a very interesting feature. I didn't relieze we could do this.

**panache** · May 6th, 2008, 1:30 PM

well currently I am going back and forth with support about this... its getting confusing as all hell... so far I am up to escalated 3rd level support... I'm hoping not to reach management with this...

**panache** · May 6th, 2008, 7:04 PM

am still waiting on some action on this..

**Twist3d** · May 6th, 2008, 8:24 PM

I have noticed support has been starting to lack some since I signed up.

I used to have service with hasweb and Aric or somebody there always answered my questions within 2 hours max. I usally had a fix within 30mins to 1hr though.

Ah well.

**panache** · May 6th, 2008, 8:46 PM

I agree that support has changed some since I first started here, however, my ticket is sitting in escalated 3rd level support, which I Am going to assume its in a research phase... or it could be completely ignored... I dont know...lol

**Dan** · May 6th, 2008, 9:16 PM

It was moved to escalated 3rd level so they could open a ticket with cpanel about your issue as mentioned in their last reply. Unfortunately it may take a little bit of time to hear back from cpanel.

**panache** · May 6th, 2008, 9:32 PM

I did mention that part... about it being escalated..

I am hoping that we can set this up for resellers that want it

**Dan** · May 6th, 2008, 10:30 PM

Yeah, it can and should be set up for resellers but it looks like there's a bug in cpanel that is preventing it

May 6th, 2008, 1:09 AM	#1 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in . Hosted on Pass49 578 posts Gave thanks: 55 Thanked 9 times	question on WHM setting ok in WHM I have the option to setup Configure Support Request Submissions in my cpanel for my clients to push support requests from within cpanel to my whmcs, basically I just want that option available, but apparently support is not listening I dont see how its going to cause problems. but apparently support is not getting what I am asking for and have disabled that option in my features list.. and they are thinking I am trying to use it to contact surpass support... this is not the case. sometimes support raises my blood pressure... and thats no good. this is my support ticket. PLH-845065 __________________ Server: Pass49 Site: Panache Web Ventures

May 6th, 2008, 8:49 AM	#2 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,056 posts Gave thanks: 17 Thanked 22 times	Wow This is a very interesting feature. I didn't relieze we could do this. __________________ Pass81 [ Twist3d.net ]

May 6th, 2008, 1:30 PM	#3 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in . Hosted on Pass49 578 posts Gave thanks: 55 Thanked 9 times	well currently I am going back and forth with support about this... its getting confusing as all hell... so far I am up to escalated 3rd level support... I'm hoping not to reach management with this... __________________ Server: Pass49 Site: Panache Web Ventures

May 6th, 2008, 7:04 PM	#4 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in . Hosted on Pass49 578 posts Gave thanks: 55 Thanked 9 times	am still waiting on some action on this.. __________________ Server: Pass49 Site: Panache Web Ventures

May 6th, 2008, 8:24 PM	#5 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,056 posts Gave thanks: 17 Thanked 22 times	I have noticed support has been starting to lack some since I signed up. I used to have service with hasweb and Aric or somebody there always answered my questions within 2 hours max. I usally had a fix within 30mins to 1hr though. Ah well. __________________ Pass81 [ Twist3d.net ]

May 6th, 2008, 8:46 PM	#6 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in . Hosted on Pass49 578 posts Gave thanks: 55 Thanked 9 times	I agree that support has changed some since I first started here, however, my ticket is sitting in escalated 3rd level support, which I Am going to assume its in a research phase... or it could be completely ignored... I dont know...lol __________________ Server: Pass49 Site: Panache Web Ventures

May 6th, 2008, 9:16 PM	#7 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,463 posts Gave thanks: 119 Thanked 163 times	It was moved to escalated 3rd level so they could open a ticket with cpanel about your issue as mentioned in their last reply. Unfortunately it may take a little bit of time to hear back from cpanel. __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

May 6th, 2008, 9:32 PM	#8 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in . Hosted on Pass49 578 posts Gave thanks: 55 Thanked 9 times	I did mention that part... about it being escalated.. I am hoping that we can set this up for resellers that want it __________________ Server: Pass49 Site: Panache Web Ventures

May 6th, 2008, 10:30 PM	#9 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,463 posts Gave thanks: 119 Thanked 163 times	Yeah, it can and should be set up for resellers but it looks like there's a bug in cpanel that is preventing it __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

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