Big problems on Pass65

MonkeyHosting · May 11th, 2008, 5:43 AM

Hi,

I already contact support about this problem, but it's driving me nuts.

Pass65 had a big problem. Site's won't load from time to time. The server is up and running. HTTP access is not possible, FTP access is. Pinging the server gives a normal reaction, a trace route also.

But simply site's can't be reached. Yesterday this happend for 3 hours. At this moment I'm experiencing the same problem. But from the first of may it happend at least 6 times.

I let the server and one of my domainnames monitor from 4 diffrent countries by 2 diffrent monitoring services. The also report the 'downtime' that I'm experiencing.

All I get from the support is:
- Everything looks fine
- We can't find anything in the logs
- We are countinuasly monitoring the server

They offered me to move to another server, but I want the problems to be fixed, not moving to another server.

I already lost one of my clients, other clients are getting angry.

Please aknowlegde and solve the problem!

Artin · May 11th, 2008, 9:56 AM

I was about to come on now and post about Pass65 too, it is driving me crazy, it is up and down, up and down. Something needs to be done!

Artin

MonkeyHosting · May 11th, 2008, 10:09 AM

It's down again.

Please Artin send a support ticket they must know it is a serious issue.

I'm getting nuts!

Artin · May 11th, 2008, 10:11 AM

I just did then.

Artin

MonkeyHosting · May 11th, 2008, 10:51 AM

And we're back online after 40 minutes. It's really not normal. The last reaction from "level 3" support was yesterday and the problems are still not solved!

MonkeyHosting · May 11th, 2008, 11:36 AM

I got a reaction from level 3 support after a day telling me "everything is fine".

No it's not fine, there is a problem.

The uptime (http) for pass65 this month is 93.788%
There where 7 outages for a longer time.
(measured by siteuptime.com)

**Twist3d** · May 11th, 2008, 3:37 PM

Quote:

Originally Posted by MonkeyHosting

I got a reaction from level 3 support after a day telling me "everything is fine".

No it's not fine, there is a problem.

I have received that response before but later they admitted to a problem and fixed it. Just keep on em.

MonkeyHosting · May 11th, 2008, 4:13 PM

I'm on top of it.

Unfortunately level 3 support is not that quick in responding. So I'm waiting again...

May 11th, 2008, 5:43 AM	#1 (permalink)
MonkeyHosting Registered User Fresh Surpasser Joined in Oct 2006 Lives in The Netherlands Hosted on Pass65 29 posts Gave thanks: 0 Thanked 0 times	Big problems on Pass65 Hi, I already contact support about this problem, but it's driving me nuts. Pass65 had a big problem. Site's won't load from time to time. The server is up and running. HTTP access is not possible, FTP access is. Pinging the server gives a normal reaction, a trace route also. But simply site's can't be reached. Yesterday this happend for 3 hours. At this moment I'm experiencing the same problem. But from the first of may it happend at least 6 times. I let the server and one of my domainnames monitor from 4 diffrent countries by 2 diffrent monitoring services. The also report the 'downtime' that I'm experiencing. All I get from the support is: - Everything looks fine - We can't find anything in the logs - We are countinuasly monitoring the server They offered me to move to another server, but I want the problems to be fixed, not moving to another server. I already lost one of my clients, other clients are getting angry. Please aknowlegde and solve the problem! __________________ MonkeyHosting.nl Pass65 (72.29.93.65) Last edited by MonkeyHosting; May 11th, 2008 at 5:45 AM..

May 11th, 2008, 9:56 AM	#2 (permalink)
Artin Registered User Comfy Contributor Joined in Feb 2006 Lives in Australia 101 posts Gave thanks: 5 Thanked 3 times	I was about to come on now and post about Pass65 too, it is driving me crazy, it is up and down, up and down. Something needs to be done! Artin __________________ http://nobody-listened.org IP: 72.29.93.65 Hostname: pass65

May 11th, 2008, 10:09 AM	#3 (permalink)
MonkeyHosting Registered User Fresh Surpasser Joined in Oct 2006 Lives in The Netherlands Hosted on Pass65 29 posts Gave thanks: 0 Thanked 0 times	It's down again. Please Artin send a support ticket they must know it is a serious issue. I'm getting nuts! __________________ MonkeyHosting.nl Pass65 (72.29.93.65)

May 11th, 2008, 10:11 AM	#4 (permalink)
Artin Registered User Comfy Contributor Joined in Feb 2006 Lives in Australia 101 posts Gave thanks: 5 Thanked 3 times	I just did then. Artin __________________ http://nobody-listened.org IP: 72.29.93.65 Hostname: pass65

May 11th, 2008, 10:51 AM	#5 (permalink)
MonkeyHosting Registered User Fresh Surpasser Joined in Oct 2006 Lives in The Netherlands Hosted on Pass65 29 posts Gave thanks: 0 Thanked 0 times	And we're back online after 40 minutes. It's really not normal. The last reaction from "level 3" support was yesterday and the problems are still not solved! __________________ MonkeyHosting.nl Pass65 (72.29.93.65)

May 11th, 2008, 11:36 AM	#6 (permalink)
MonkeyHosting Registered User Fresh Surpasser Joined in Oct 2006 Lives in The Netherlands Hosted on Pass65 29 posts Gave thanks: 0 Thanked 0 times	I got a reaction from level 3 support after a day telling me "everything is fine". No it's not fine, there is a problem. The uptime (http) for pass65 this month is 93.788% There where 7 outages for a longer time. (measured by siteuptime.com) __________________ MonkeyHosting.nl Pass65 (72.29.93.65)

May 11th, 2008, 4:13 PM	#8 (permalink)
MonkeyHosting Registered User Fresh Surpasser Joined in Oct 2006 Lives in The Netherlands Hosted on Pass65 29 posts Gave thanks: 0 Thanked 0 times	I'm on top of it. Unfortunately level 3 support is not that quick in responding. So I'm waiting again... __________________ MonkeyHosting.nl Pass65 (72.29.93.65)

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search