Price increase

muhnelakne · June 24th, 2008, 7:57 AM

Is the price increase on the reseller accounts supposed to affect only new accounts or all accounts? I've been on a bronze reseller hosting plan for $15 a month for around 6 months now, and I just got an invoice today for $20.00.

rasin_hell · June 24th, 2008, 8:43 AM

i was thinking excacly the same

**Twist3d** · June 24th, 2008, 9:01 AM

Odd! at least i'm paid up for the year...

muhnelakne · June 24th, 2008, 10:30 AM

Anyways, I sent in a support ticket, and the invoice has been corrected to the right price.

LCBacia · June 24th, 2008, 10:42 AM

Happened to me too but it seems to be happening to a lot of people. Should I send in a ticket or is surpass working on it?

**Dan** · June 24th, 2008, 10:46 AM

Please send in a ticket

**Mike** · June 24th, 2008, 11:51 AM

Hi everyone
Our Accounting team aware of this issue and working on the resolve as we speak. All previous Bronze accounts ($15/month) were changed to the new package ($20/month). As we have mentioned previously we will never change pricing on our accounts if we modify a current package. Your pricing will remain the same.
Please contact our accounting team now via https://desk.surpasshosting.com/ for fastest resolve.

Thank you

ABCDHost · June 24th, 2008, 1:15 PM

When will the billing mistakes stop? Ever? I've been sent 2 false cancellation notices for non-payments in 2008, and now I received a bill that incorrectly raised my monthly rate?

What's going on here? Why can't the invoices be handled competently at Surpasshosting?

**Twist3d** · June 24th, 2008, 2:26 PM

Quote:

Originally Posted by Mike

Hi everyone
Our Accounting team aware of this issue and working on the resolve as we speak. All previous Bronze accounts ($15/month) were changed to the new package ($20/month). As we have mentioned previously we will never change pricing on our accounts if we modify a current package. Your pricing will remain the same.
Please contact our accounting team now via https://desk.surpasshosting.com/ for fastest resolve.

Thank you

So everybody has to send in a ticket to get it corrected?

Don't you guys know who was paying $15 before and $20 now?

June 24th, 2008, 7:57 AM	#1 (permalink)
muhnelakne Registered User Fresh Surpasser Joined in Jan 2007 6 posts Gave thanks: 0 Thanked 0 times	Price increase Is the price increase on the reseller accounts supposed to affect only new accounts or all accounts? I've been on a bronze reseller hosting plan for $15 a month for around 6 months now, and I just got an invoice today for $20.00.

June 24th, 2008, 8:43 AM	#2 (permalink)
rasin_hell Registered User Fresh Surpasser Joined in Jun 2003 25 posts Gave thanks: 0 Thanked 0 times	i was thinking excacly the same __________________ sniper_7 is not just a clan its a way of life

June 24th, 2008, 9:01 AM	#3 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,477 posts Gave thanks: 24 Thanked 35 times	Odd! at least i'm paid up for the year... __________________ Pass81

June 24th, 2008, 10:42 AM	#5 (permalink)
LCBacia Registered User Seasoned Poster Joined in Mar 2008 Lives in Jax ~ FL Hosted on Pass82 77 posts Gave thanks: 6 Thanked 2 times	Happened to me too but it seems to be happening to a lot of people. Should I send in a ticket or is surpass working on it? __________________ \|Steph\|

June 24th, 2008, 10:46 AM	#6 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,741 posts Gave thanks: 151 Thanked 184 times	Please send in a ticket __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

June 24th, 2008, 10:30 AM	#4 (permalink)
muhnelakne Registered User Fresh Surpasser Joined in Jan 2007 6 posts Gave thanks: 0 Thanked 0 times	Anyways, I sent in a support ticket, and the invoice has been corrected to the right price.

June 24th, 2008, 11:51 AM	#7 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,014 posts Gave thanks: 66 Thanked 122 times	Hi everyone Our Accounting team aware of this issue and working on the resolve as we speak. All previous Bronze accounts ($15/month) were changed to the new package ($20/month). As we have mentioned previously we will never change pricing on our accounts if we modify a current package. Your pricing will remain the same. Please contact our accounting team now via https://desk.surpasshosting.com/ for fastest resolve. Thank you __________________ Mike Surpass Special Operations

June 24th, 2008, 1:15 PM	#8 (permalink)
ABCDHost Registered User Seasoned Poster Joined in Dec 2007 71 posts Gave thanks: 1 Thanked 3 times	When will the billing mistakes stop? Ever? I've been sent 2 false cancellation notices for non-payments in 2008, and now I received a bill that incorrectly raised my monthly rate? What's going on here? Why can't the invoices be handled competently at Surpasshosting? __________________ Pass14: \| Saprus:

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