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Reseller Hosting Questions about your reseller hosting account.

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Old July 15th, 2008, 5:07 PM   #10 (permalink)
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Okej guys, now everything is up and working!

One question I hope someone can answer. The Server Status on surpass index site shouldent it show the status of the servers when they are down?

It said nada when pass60 was unreachable...
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Last edited by babak2006; July 15th, 2008 at 5:08 PM..
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Old July 15th, 2008, 5:33 PM   #11 (permalink)
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Originally Posted by babak2006 View Post
I've just paid for 1 more year even though there was major problems in the begining of this year. I have lost customers but still I'm here, I must be
I have been with Surpass for almost 6 years (even before this board existed for support) and this is the MOST downtime I have ever experienced. It is definitely not the norm here amongst most of the servers. (there are the few stubborn servers that act up and unfair neighbors on shared servers that can stress the server but for the most part.. I'd say 99% of the servers have great uptime) As a happy customer here, I'd suggest really giving surpass a second chance to prove their greatness.

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I dont know but when the server is down it should automaticly alarm the support and then they should annuonce it here or mail us pass60 resellers at once.
But we have to discover and react before the support starts to fix the problems.
Surpass most likely knew about the issue before we brought it to their attention, their internal system shows tons more info than maybe what can be reflected on Surpass's website.

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Do any body know a hosting company with c-panel and great uptime?
It is okej if it costs more if the uptime is really 99.9%!
Surpass will offer that, I promise...unfortunate things happened recently to cause downtime but I can assure you after all my time here, you won't find a better place.
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