Pass60 Reseller Network?

babak2006 · July 15th, 2008, 5:41 PM

Hi folks!

I'm a reseller on Pass 60 in Sweden time (+6 hour).
Are you a reseller on Pass 60?
Are you interested in joining/ start a network so we together can make sure that pass60 is up and running 24/7 365/year?

How will it work? It should be easy!
Every reseller must have an valid email address that is not on Pass 60.
As soon as any one of us discovers that the server is down we send a ticket to surpass support and send a "message" to the rest of the resellers through a mail list (we can use the mail list on a SMF-forum).

This way we always gets a message (before our customers) that some thing is wrong and can handle the situation more professional.

If any of you Pass 60 reseller have a better idea for monitoring or maybe have a great on-line tool that we can use please inform me!

**Kayla** · July 15th, 2008, 6:19 PM

It is an interesting idea but...

Our job is to make sure servers are online, not yours.

We have an internal monitoring system in our data center. If a server actually does go down (crashes) we reboot it within 5 minutes and find the problem.

Normally if there is abuse the server will slow down and appear sluggish but does not actually crash unless the abuse is very severe.

During that period of a slowdown mail may show as timing out on our status page, or other various services.

This is where we count on you as a client on the server to post here in Surmunity if you notice a slowdown. That is ultimately the best thing you can do, to tell us.
Informing each other (amongst yourselves as opposed to in this forum) of slowness does not help us get to the actual problem.

robinson.jason · July 16th, 2008, 3:09 AM

Quote:

Originally Posted by Kayla

It is an interesting idea but...

Our job is to make sure servers are online, not yours.

We have an internal monitoring system in our data center. If a server actually does go down (crashes) we reboot it within 5 minutes and find the problem.

Normally if there is abuse the server will slow down and appear sluggish but does not actually crash unless the abuse is very severe.

During that period of a slowdown mail may show as timing out on our status page, or other various services.

This is where we count on you as a client on the server to post here in Surmunity if you notice a slowdown. That is ultimately the best thing you can do, to tell us.
Informing each other (amongst yourselves as opposed to in this forum) of slowness does not help us get to the actual problem.

That is great in theory...... but I have NEVER received notification from Surpass about a problem on Pass61 with out me already having noticed. The only times I had advance notice was for the server hardware move earlier this year, and for the php updates.

Every other time it is me noticing that I cannot get to PASS61, or that MySQL is puking and all my Joomla installs are dead, etc.

I would LOVE to be part of some sort of early warning network because I, like you, am concerned about knowign as soon as there is a problem. The annoying things is that the warning system needs to be hosted somewhere else, and few people her have multiple accounts on different servers.

**fury** · July 16th, 2008, 4:31 AM

I think his intent is more just to keep the level of professionalism up among resellers on that server. For example, if the server goes down and clients of the resellers on the server start demanding an explanation, the idea is that by using this notification network the reseller owners will have a reason, or at least be able to say that there is a ticket in place at the datacenter, even if they haven't had time to personally open one yet.

robinson.jason · July 16th, 2008, 4:38 AM

Quote:

Originally Posted by fury

I think his intent is more just to keep the level of professionalism up among resellers on that server. For example, if the server goes down and clients of the resellers on the server start demanding an explanation, the idea is that by using this notification network the reseller owners will have a reason, or at least be able to say that there is a ticket in place at the datacenter, even if they haven't had time to personally open one yet.

I definitely understand and would also like to be part of a similar network for Pass61.

babak2006 · July 16th, 2008, 6:45 AM

Quote:

Originally Posted by Kayla

It is an interesting idea but...

Our job is to make sure servers are online, not yours.

We have an internal monitoring system in our data center. If a server actually does go down (crashes) we reboot it within 5 minutes and find the problem.

Normally if there is abuse the server will slow down and appear sluggish but does not actually crash unless the abuse is very severe.

During that period of a slowdown mail may show as timing out on our status page, or other various services.

This is where we count on you as a client on the server to post here in Surmunity if you notice a slowdown. That is ultimately the best thing you can do, to tell us.
Informing each other (amongst yourselves as opposed to in this forum) of slowness does not help us get to the actual problem.

Hi Kayla!

Informing each other will help us prepare complainings from customers and knowing that some thing is wrong with the server. That is a big difference!

And unfortunately during the years that problems has occured I havent got any info or notification at all by anyone from your support

.

I think that we resellers who wants to be professional and give our customers a good service needs this kind of help network.

This way we on Pass 60 will also know all problems that occurs on the server!

Jason move to Pass 60 if it is possible.

Best Regards

/BB

**FyreFox** · July 16th, 2008, 12:02 PM

The serious downtime earlier this year and last weekend was a rare and unfortunate occurance. In my 6 years here I do not recall any extreme and prolonged down time that has affected the datacenter as a whole. 6 years with no major downtime I think is exceptional and should be appluaded. Sure, you can throw in "twice in two months???" Yes, twice in two months. The datacenter had a planned maintenance to make it a better hosting experience for us and to protect us from the events of May 23rd and a reputable third party company they HIRED to ensure nothing went wrong dropped the ball. Hiring a company like that is not cheap... they most likely paid thousands of dollars to ensure smooth sailing for the rest of us...but in the end, they paid thousands of dollars to a company that dropped the ball and are issuing credits for down time. The upside? The maintenance IS complete and future May 23rd events are now down to a small smal smaaaaalllllllll percentage of ever occuring again.

Being on single servers that go "down" or act "sluggish" are not always the fault of Surpass. You all have neighbors and those neighbors may run malicious scripts on purpose or they may be an unknowing victim to outdated or exploited scripts or they may be a resource hog. Surpass has techs/abuse analysts that monitor the servers however, there are several thousands of us and a few of them, the chances that we see it first is always high... Surpass welcomes us to say "Hey... I am having server issues"...whether they know about it or not - while I do agree they aren't exactly the best at follow up communication and other areas of communication with their clients, but I don't necessarily agree that every minor bump such as "another customer ran a malicious script that blah blah blah" needs to be announced. Yes, they'll tell you that in a ticket or here on the forums when asked but it's just not practical to announce the minor incidients via e-mail or this board...they would never end.
Sure, network issues, router issues, DoS attacks, hardware failure, yes we should be told in our dedicated threads if the issue is isolated or in the main Announcements if the issue is data center wide, that that went on. I agree in that respect. But when Billy Bob next door had his outdated wordpress exploited, or John Q's databases went wack when mine are perfectly fine on the same server, I don't need my inbox blown up. Surpass took care of it, notified said client and the issue is resolved.

I agree communication needs to get a little better... but we don't need to know every single little detail and major issues hardly ever occur here. I have been on the same server for well over four years and have not had any issues that have handicapped any of my websites for prolonged periods of time. A lot of the other servers will show the same thing. There are the few bad apples that have issues, I think pass61 was one of them, but they are so far and few between. Surpass definitely gave a bad impression to a lot of newcomers this year and disappointed a lot of happy devout customers but in the end Surpass has pulled through. If Surpass had downtime like this often, they would not be in business today. The hosting market is so competetive that people can really go anywhere they want. If Surpass's support sucked as much as some of the reviews have claimed or there was "constant downtime on my server" this company would simply be a memory right now...everyone would leave...but that is simply not the case. The Surpass / Hostdime family have a passion about them and just an almost sickening amount of dedication you won't find anywhere else. Doing ALL of this, the support, the variety of servers and plans to choose from, taking on the EXTRA costs of actually owning their own data center... that electric bill a month is probably more than what I make in a year... energy costs have only gone up - employees need raises.... as they expand they need to hire more staff also adding to the weekly payroll amounts... ALL this and our prices haven't (with the exception of the bronze reseller plan that went up for the first time ever) gone up. Since June 2002 only ONE plan has seen a price increase and it took SIX years for that to happen.

Bash me, curse me, disagree with me... do whatever you want. I however, applaud the Surpass / Hostdime family for all their hard work, dedication, great support, and for improving systems/servers and everything else and not having to raise prices just to do it.

Just my two cents.

babak2006 · July 16th, 2008, 6:58 PM

Well Maya, I think that surpass staff and the support staff really try and do their best. As I have said so many times before they also always are very polite and friendly no doubt about that. But still I want to know when the server is down before my customers starts to call.

Because of the good service minded staff I'm still here. I'm willing to pay little bit more for better monitoring services and better uptime.

Maybe it would be better to have servers for those customers who doesn't use special made scripts and that wants good uptime.

I don't know your definition about major issues or down time but for me it is having a server that is up and down several days and up to weeks.
Or servers that are unreachable or slow for a long time.
And there for in my opinion the issues has been definitely more than 2 times in this 2 years I've been on surpass. You can read about it on this forum.

If the VPS was cheaper I would move to that kind of account but the VPS cost more than twice the reseller account, has less disk space and bandwidth and still there is no guarantee that it will have better uptime...

So co operation between Pass60 reseller for "major issues" is the best solution!

**FyreFox** · July 16th, 2008, 10:12 PM

My name is not Maya. She is the famous person who's quote is in my signature.

July 15th, 2008, 5:41 PM	#1 (permalink)
babak2006 Registered User Seasoned Poster Joined in Sep 2006 Lives in Stockholm - Sweden Hosted on Pass60 50 posts Gave thanks: 2 Thanked 0 times	Pass60 Reseller Network? Hi folks! I'm a reseller on Pass 60 in Sweden time (+6 hour). Are you a reseller on Pass 60? Are you interested in joining/ start a network so we together can make sure that pass60 is up and running 24/7 365/year? How will it work? It should be easy! Every reseller must have an valid email address that is not on Pass 60. As soon as any one of us discovers that the server is down we send a ticket to surpass support and send a "message" to the rest of the resellers through a mail list (we can use the mail list on a SMF-forum). This way we always gets a message (before our customers) that some thing is wrong and can handle the situation more professional. If any of you Pass 60 reseller have a better idea for monitoring or maybe have a great on-line tool that we can use please inform me! __________________ BB Pass60-Reseller www.sajtplatsen.com

July 15th, 2008, 6:19 PM	#2 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	It is an interesting idea but... Our job is to make sure servers are online, not yours. We have an internal monitoring system in our data center. If a server actually does go down (crashes) we reboot it within 5 minutes and find the problem. Normally if there is abuse the server will slow down and appear sluggish but does not actually crash unless the abuse is very severe. During that period of a slowdown mail may show as timing out on our status page, or other various services. This is where we count on you as a client on the server to post here in Surmunity if you notice a slowdown. That is ultimately the best thing you can do, to tell us. Informing each other (amongst yourselves as opposed to in this forum) of slowness does not help us get to the actual problem. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

July 16th, 2008, 4:31 AM	#4 (permalink)
fury Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in MN > USA Hosted on pass84 941 posts Gave thanks: 46 Thanked 42 times	I think his intent is more just to keep the level of professionalism up among resellers on that server. For example, if the server goes down and clients of the resellers on the server start demanding an explanation, the idea is that by using this notification network the reseller owners will have a reason, or at least be able to say that there is a ticket in place at the datacenter, even if they haven't had time to personally open one yet. __________________ fury™ - not helping the situation since 1987 robmonroe.net \| \| bullsux.com

July 16th, 2008, 12:02 PM	#7 (permalink)
FyreFox Undercover Genius Super #1 Joined in May 2003 Lives in Tampa, FL Hosted on Vanilla 3,022 posts Gave thanks: 27 Thanked 38 times	The serious downtime earlier this year and last weekend was a rare and unfortunate occurance. In my 6 years here I do not recall any extreme and prolonged down time that has affected the datacenter as a whole. 6 years with no major downtime I think is exceptional and should be appluaded. Sure, you can throw in "twice in two months???" Yes, twice in two months. The datacenter had a planned maintenance to make it a better hosting experience for us and to protect us from the events of May 23rd and a reputable third party company they HIRED to ensure nothing went wrong dropped the ball. Hiring a company like that is not cheap... they most likely paid thousands of dollars to ensure smooth sailing for the rest of us...but in the end, they paid thousands of dollars to a company that dropped the ball and are issuing credits for down time. The upside? The maintenance IS complete and future May 23rd events are now down to a small smal smaaaaalllllllll percentage of ever occuring again. Being on single servers that go "down" or act "sluggish" are not always the fault of Surpass. You all have neighbors and those neighbors may run malicious scripts on purpose or they may be an unknowing victim to outdated or exploited scripts or they may be a resource hog. Surpass has techs/abuse analysts that monitor the servers however, there are several thousands of us and a few of them, the chances that we see it first is always high... Surpass welcomes us to say "Hey... I am having server issues"...whether they know about it or not - while I do agree they aren't exactly the best at follow up communication and other areas of communication with their clients, but I don't necessarily agree that every minor bump such as "another customer ran a malicious script that blah blah blah" needs to be announced. Yes, they'll tell you that in a ticket or here on the forums when asked but it's just not practical to announce the minor incidients via e-mail or this board...they would never end. Sure, network issues, router issues, DoS attacks, hardware failure, yes we should be told in our dedicated threads if the issue is isolated or in the main Announcements if the issue is data center wide, that that went on. I agree in that respect. But when Billy Bob next door had his outdated wordpress exploited, or John Q's databases went wack when mine are perfectly fine on the same server, I don't need my inbox blown up. Surpass took care of it, notified said client and the issue is resolved. I agree communication needs to get a little better... but we don't need to know every single little detail and major issues hardly ever occur here. I have been on the same server for well over four years and have not had any issues that have handicapped any of my websites for prolonged periods of time. A lot of the other servers will show the same thing. There are the few bad apples that have issues, I think pass61 was one of them, but they are so far and few between. Surpass definitely gave a bad impression to a lot of newcomers this year and disappointed a lot of happy devout customers but in the end Surpass has pulled through. If Surpass had downtime like this often, they would not be in business today. The hosting market is so competetive that people can really go anywhere they want. If Surpass's support sucked as much as some of the reviews have claimed or there was "constant downtime on my server" this company would simply be a memory right now...everyone would leave...but that is simply not the case. The Surpass / Hostdime family have a passion about them and just an almost sickening amount of dedication you won't find anywhere else. Doing ALL of this, the support, the variety of servers and plans to choose from, taking on the EXTRA costs of actually owning their own data center... that electric bill a month is probably more than what I make in a year... energy costs have only gone up - employees need raises.... as they expand they need to hire more staff also adding to the weekly payroll amounts... ALL this and our prices haven't (with the exception of the bronze reseller plan that went up for the first time ever) gone up. Since June 2002 only ONE plan has seen a price increase and it took SIX years for that to happen. Bash me, curse me, disagree with me... do whatever you want. I however, applaud the Surpass / Hostdime family for all their hard work, dedication, great support, and for improving systems/servers and everything else and not having to raise prices just to do it. Just my two cents. __________________ When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us. - Helen Keller

July 16th, 2008, 6:58 PM	#8 (permalink)
babak2006 Registered User Seasoned Poster Joined in Sep 2006 Lives in Stockholm - Sweden Hosted on Pass60 50 posts Gave thanks: 2 Thanked 0 times	Well Maya, I think that surpass staff and the support staff really try and do their best. As I have said so many times before they also always are very polite and friendly no doubt about that. But still I want to know when the server is down before my customers starts to call. Because of the good service minded staff I'm still here. I'm willing to pay little bit more for better monitoring services and better uptime. Maybe it would be better to have servers for those customers who doesn't use special made scripts and that wants good uptime. I don't know your definition about major issues or down time but for me it is having a server that is up and down several days and up to weeks. Or servers that are unreachable or slow for a long time. And there for in my opinion the issues has been definitely more than 2 times in this 2 years I've been on surpass. You can read about it on this forum. If the VPS was cheaper I would move to that kind of account but the VPS cost more than twice the reseller account, has less disk space and bandwidth and still there is no guarantee that it will have better uptime... So co operation between Pass60 reseller for "major issues" is the best solution! __________________ BB Pass60-Reseller www.sajtplatsen.com

July 16th, 2008, 10:12 PM	#9 (permalink)
FyreFox Undercover Genius Super #1 Joined in May 2003 Lives in Tampa, FL Hosted on Vanilla 3,022 posts Gave thanks: 27 Thanked 38 times	My name is not Maya. She is the famous person who's quote is in my signature. __________________ When one door of happiness closes, another opens; but often we look so long at the closed door that we do not see the one which has been opened for us. - Helen Keller

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search