Pass64 Down 7/20/08 10:30am EST - Page 2

tulisan · July 22nd, 2008, 3:05 AM

LOL, that's a nice one

hillyard · July 22nd, 2008, 4:05 AM

This server has been slow and timing out for me for a long time.

tulisan · July 22nd, 2008, 6:04 AM

It's finally up now after 7 hours, without any explanation on what caused it. Nice one. Don't I get a rebate or something because of that?

**DewKnight** · July 22nd, 2008, 6:17 AM

If the uptime goes below what is guaranteed (99.5% I believe) you can submit a ticket for credit to your account.

by the way, I'm not staff here, just a customer.

tulisan · July 22nd, 2008, 6:29 AM

Oops, I mistook your color to that of an Admin. Sorry

**DewKnight** · July 22nd, 2008, 6:37 AM

No worries. All the people that are blue would be the staff / admins. Glad the servers back up for ya though.

**fury** · July 22nd, 2008, 2:57 PM

As DewKnight mentioned, if your server uptime is below 99.5% you can request a rebate. I am unsure how they calculate the uptime for the rebate, I'm not sure if it's only one day that can count towards being below 99.5%.

Quote:

In the event that there is no web site availability, Surpass will credit the monthly service charge for the service as calculated below and as measured 24 hours a day in a calendar month. The maximum credit is not to exceed the monthly service charge for the affected month:

Web site availability credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%

In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no web site availability so that we may check our stats and your stats. You must request credit by sending a request to our accounting division through our helpdesk at https://desk.surpasshosting.com. For security, the body of this message must contain your domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Surpass. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no web site availability.

I would open a ticket with Surpass and explain to them the times you were unable to access it (from when it started to when it ended) and they may credit your account for the outage.

hillyard · July 25th, 2008, 11:33 AM

I believe it is acting up again

tulisan · July 25th, 2008, 2:46 PM

I don't know what's happening to Surpass. Please don't make me think otherwise of you. This is the third time this week this happened. Kayla, if you are reading this, PLEASE, kindly do something about this. THANK YOU.

July 22nd, 2008, 3:05 AM	#10 (permalink)
tulisan Registered User Comfy Contributor Joined in Apr 2004 Hosted on Pass64 113 posts Gave thanks: 1 Thanked 1 Time in 1 Post	LOL, that's a nice one __________________ Tulisan Reseller. oc10. Pass64

July 22nd, 2008, 6:04 AM	#12 (permalink)
tulisan Registered User Comfy Contributor Joined in Apr 2004 Hosted on Pass64 113 posts Gave thanks: 1 Thanked 1 Time in 1 Post	It's finally up now after 7 hours, without any explanation on what caused it. Nice one. Don't I get a rebate or something because of that? __________________ Tulisan Reseller. oc10. Pass64

July 22nd, 2008, 6:17 AM	#13 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,810 posts Gave thanks: 101 Thanked 198 times	If the uptime goes below what is guaranteed (99.5% I believe) you can submit a ticket for credit to your account. by the way, I'm not staff here, just a customer. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

July 22nd, 2008, 6:29 AM	#14 (permalink)
tulisan Registered User Comfy Contributor Joined in Apr 2004 Hosted on Pass64 113 posts Gave thanks: 1 Thanked 1 Time in 1 Post	Oops, I mistook your color to that of an Admin. Sorry __________________ Tulisan Reseller. oc10. Pass64

July 22nd, 2008, 6:37 AM	#15 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,810 posts Gave thanks: 101 Thanked 198 times	No worries. All the people that are blue would be the staff / admins. Glad the servers back up for ya though. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

July 22nd, 2008, 4:05 AM	#11 (permalink)
hillyard Registered User Fresh Surpasser Joined in Nov 2005 Lives in washington Hosted on pass 64 / pass 65 16 posts Gave thanks: 1 Thanked 0 times	This server has been slow and timing out for me for a long time.

July 25th, 2008, 11:33 AM	#17 (permalink)
hillyard Registered User Fresh Surpasser Joined in Nov 2005 Lives in washington Hosted on pass 64 / pass 65 16 posts Gave thanks: 1 Thanked 0 times	I believe it is acting up again

July 25th, 2008, 2:46 PM	#18 (permalink)
tulisan Registered User Comfy Contributor Joined in Apr 2004 Hosted on Pass64 113 posts Gave thanks: 1 Thanked 1 Time in 1 Post	I don't know what's happening to Surpass. Please don't make me think otherwise of you. This is the third time this week this happened. Kayla, if you are reading this, PLEASE, kindly do something about this. THANK YOU. __________________ Tulisan Reseller. oc10. Pass64

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