I need my account infomation NOW!!!

Gandalf · August 20th, 2008, 4:05 PM

Look, I have lost everything on a HDD. I have my username and password thats works to login and PAY my account, which I have done so. Yet, I NEED my WHM info badly. Just what do you need from me to get this?

Where in the hell can I go to retrieve this info? There is no link that I can find that will allow you to do a password recovery for WHM.

I need ALL the info that I had when I first signed up for an account.

Here is some info that may help:

expediahosting.com is the domain name (i THINK its expediah as the WHM login name)

Name: Robert Ledford
Email: dolby_

charter.net (leave out spaces)

I need this info ASAP!!!!!

Gandalf

**puckchaser** · August 20th, 2008, 4:31 PM

Maybe a support ticket?

**Twist3d** · August 20th, 2008, 5:12 PM

I would try submitting a help ticket

**JoshD** · August 20th, 2008, 5:39 PM

Gandalf. Were you able to submit a support ticket in our help desk. If you can open up a ticket using the email address on your account and then let me know the ticket ID, I will followup with you myself.

Gandalf · August 20th, 2008, 5:58 PM

No I cant submit a ticket cause it says incorrect username and pass. Its not the same as what I use to PAY the freaking account aparently...

djslim · August 20th, 2008, 6:07 PM

i misread. forget my answer

**twirp** · August 20th, 2008, 6:08 PM

Quote:

Originally Posted by Gandalf

No I cant submit a ticket cause it says incorrect username and pass. Its not the same as what I use to PAY the freaking account aparently...

https://desk.surpasshosting.com/inde...kets&_a=submit

You don't have to login to submit a ticket.

**JoshD** · August 20th, 2008, 6:26 PM

Gandalf. Our help desk and your client account are two separate systems and would use different passwords unless you signed up for your help desk account using the same password as your client account. Regardless, you do not have to login to submit a ticket. Simply click on "Submit a Ticket" and it will take you through the process of opening up the ticket. The reason why we require you to open up a ticket using the email address on your account is to verify ownership. Let me know the ticket ID once you have submitted it.

Gandalf · August 21st, 2008, 2:13 AM

Quote:

Originally Posted by JoshD

Gandalf. Our help desk and your client account are two separate systems and would use different passwords unless you signed up for your help desk account using the same password as your client account. Regardless, you do not have to login to submit a ticket. Simply click on "Submit a Ticket" and it will take you through the process of opening up the ticket. The reason why we require you to open up a ticket using the email address on your account is to verify ownership. Let me know the ticket ID once you have submitted it.

No, it ASKS for username and password. You cannot submit it without that. This is getting stupid. What freaking info other than what I gave you do you need?

Hello Robert Ledford,

Your invoice 79554 in the amount of $15.00 has been processed and payment applied.

-------------------------
Transaction ID: 02S31567DC8315924
------------------------

Thank you,

Surpass Hosting
http://www.surpasshosting.com
http://www.surmunity.com

Theres proof that I payed.

August 20th, 2008, 4:05 PM	#1 (permalink)
Gandalf Registered User Fresh Surpasser Joined in Apr 2007 26 posts Gave thanks: 0 Thanked 0 times	I need my account infomation NOW!!! Look, I have lost everything on a HDD. I have my username and password thats works to login and PAY my account, which I have done so. Yet, I NEED my WHM info badly. Just what do you need from me to get this? Where in the hell can I go to retrieve this info? There is no link that I can find that will allow you to do a password recovery for WHM. I need ALL the info that I had when I first signed up for an account. Here is some info that may help: expediahosting.com is the domain name (i THINK its expediah as the WHM login name) Name: Robert Ledford Email: dolby_ charter.net (leave out spaces) I need this info ASAP!!!!! Gandalf

August 20th, 2008, 4:31 PM	#2 (permalink)
puckchaser He shoots.. He scores! Super #1 Joined in Feb 2007 Lives in A room with no windows. Hosted on SH110 1,447 posts Gave thanks: 46 Thanked 140 times	Maybe a support ticket? __________________ SH110

August 20th, 2008, 5:12 PM	#3 (permalink)
Twist3d Twist3d One Super #1 Joined in Dec 2007 Hosted on pass81 1,477 posts Gave thanks: 24 Thanked 35 times	I would try submitting a help ticket __________________ Pass81

August 20th, 2008, 5:39 PM	#4 (permalink)
JoshD Surpass Staff Comfy Contributor Joined in Feb 2008 115 posts Gave thanks: 0 Thanked 5 times	Gandalf. Were you able to submit a support ticket in our help desk. If you can open up a ticket using the email address on your account and then let me know the ticket ID, I will followup with you myself. __________________

August 20th, 2008, 6:07 PM	#6 (permalink)
djslim Idol Blogger Seasoned Poster Joined in Jun 2006 Lives in Endicott, NY Hosted on SH68 and off surpass 68 posts Gave thanks: 7 Thanked 2 times	i misread. forget my answer __________________ idolbloglive.com Last edited by djslim; August 20th, 2008 at 6:08 PM.. Reason: screwed up

August 20th, 2008, 5:58 PM	#5 (permalink)
Gandalf Registered User Fresh Surpasser Joined in Apr 2007 26 posts Gave thanks: 0 Thanked 0 times	No I cant submit a ticket cause it says incorrect username and pass. Its not the same as what I use to PAY the freaking account aparently...

August 20th, 2008, 6:26 PM	#8 (permalink)
JoshD Surpass Staff Comfy Contributor Joined in Feb 2008 115 posts Gave thanks: 0 Thanked 5 times	Gandalf. Our help desk and your client account are two separate systems and would use different passwords unless you signed up for your help desk account using the same password as your client account. Regardless, you do not have to login to submit a ticket. Simply click on "Submit a Ticket" and it will take you through the process of opening up the ticket. The reason why we require you to open up a ticket using the email address on your account is to verify ownership. Let me know the ticket ID once you have submitted it. __________________

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search