Pass57 high server load all day today

Patty · August 25th, 2008, 4:31 PM

Pass 57 is having problems all day today, not mentioning ups and downs on the server load since last week which have been causing problems and concern. Right now the server load WENT DOWN and it's 19.11, 23.74, 18.49!

Clients are complaining they can't access their sites or send/receive emails. I've been trying to open a new account in this server without success for the past 20 minutes, because WHM won't load completely. I'm getting tons of email alerts from the server monitors all day today.

I already opened a ticket at helpdesk over one hour ago asking for urgent reply, but so far nothing. So maybe by posting here someone will take a look at the problem faster than the support guys and will let us know what's going on with Pass57.

Ticket # NAI-693764

Thank you.

Patty · August 25th, 2008, 4:33 PM

I just posted it here and got a reply from support just now: "I've already forward a ticket to Level 3 technical support for this issue and they should be resolving it soon."

I hope it's really resolving soon, for this is going on the whole day today, and I've got a call from a client saying he's been noticing the server is slow and causing email issues for the past 10 days or so.

datawhale · August 25th, 2008, 6:01 PM

It's been rebooted 2 times today as well. The load has been high for about 8 hrs today.

Patty · August 25th, 2008, 6:08 PM

Glad I'm not the only one who noticed.
Yeap, two reboots in less than 2 hours today. And the last reboot before today was only about 14 days ago. Not too good for a server that used to be up over 90 days without a reboot not long ago.

I hope support can find out what's causing this real soon before we get in trouble with our clients.

**removed** · August 26th, 2008, 3:38 AM

Everything should be fixed at this point. Quite a few of our techs made some internal changes that should stabilize the server at this point.

Patty · August 26th, 2008, 9:36 AM

Unfortunatelly it's not. Server load is high again at 13.15, 12.15, 11.01 right now. And I just got the first call of the day from a client complaining he can't access his email accounts.

datawhale · August 26th, 2008, 4:20 PM

It's been a bit better today, but not by much. It's still pretty slow.

Patty · August 27th, 2008, 11:51 AM

It seems to be back to normal today. Server load right now is 0.93, 0.75, 0.83
Let's hope it stays that way. Tks to Support guys for being so helpful and on top of things.

Patty · September 3rd, 2008, 7:02 PM

Pass 57 down again....................

August 25th, 2008, 4:31 PM	#1 (permalink)
Patty Registered User Excelling Contributor Joined in Feb 2005 540 posts Gave thanks: 86 Thanked 24 times	Pass57 high server load all day today Pass 57 is having problems all day today, not mentioning ups and downs on the server load since last week which have been causing problems and concern. Right now the server load WENT DOWN and it's 19.11, 23.74, 18.49! Clients are complaining they can't access their sites or send/receive emails. I've been trying to open a new account in this server without success for the past 20 minutes, because WHM won't load completely. I'm getting tons of email alerts from the server monitors all day today. I already opened a ticket at helpdesk over one hour ago asking for urgent reply, but so far nothing. So maybe by posting here someone will take a look at the problem faster than the support guys and will let us know what's going on with Pass57. Ticket # NAI-693764 Thank you. __________________ Patty Pass 57 \| Dime999 \| SH 110

August 25th, 2008, 4:33 PM	#2 (permalink)
Patty Registered User Excelling Contributor Joined in Feb 2005 540 posts Gave thanks: 86 Thanked 24 times	I just posted it here and got a reply from support just now: "I've already forward a ticket to Level 3 technical support for this issue and they should be resolving it soon." I hope it's really resolving soon, for this is going on the whole day today, and I've got a call from a client saying he's been noticing the server is slow and causing email issues for the past 10 days or so. __________________ Patty Pass 57 \| Dime999 \| SH 110

August 25th, 2008, 6:08 PM	#4 (permalink)
Patty Registered User Excelling Contributor Joined in Feb 2005 540 posts Gave thanks: 86 Thanked 24 times	Glad I'm not the only one who noticed. Yeap, two reboots in less than 2 hours today. And the last reboot before today was only about 14 days ago. Not too good for a server that used to be up over 90 days without a reboot not long ago. I hope support can find out what's causing this real soon before we get in trouble with our clients. __________________ Patty Pass 57 \| Dime999 \| SH 110

August 26th, 2008, 3:38 AM	#5 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	Everything should be fixed at this point. Quite a few of our techs made some internal changes that should stabilize the server at this point. __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

August 26th, 2008, 9:36 AM	#6 (permalink)
Patty Registered User Excelling Contributor Joined in Feb 2005 540 posts Gave thanks: 86 Thanked 24 times	Unfortunatelly it's not. Server load is high again at 13.15, 12.15, 11.01 right now. And I just got the first call of the day from a client complaining he can't access his email accounts. __________________ Patty Pass 57 \| Dime999 \| SH 110

August 25th, 2008, 6:01 PM	#3 (permalink)
datawhale Registered User Fresh Surpasser Joined in Apr 2006 7 posts Gave thanks: 0 Thanked 0 times	It's been rebooted 2 times today as well. The load has been high for about 8 hrs today.

August 26th, 2008, 4:20 PM	#7 (permalink)
datawhale Registered User Fresh Surpasser Joined in Apr 2006 7 posts Gave thanks: 0 Thanked 0 times	It's been a bit better today, but not by much. It's still pretty slow.

August 27th, 2008, 11:51 AM	#8 (permalink)
Patty Registered User Excelling Contributor Joined in Feb 2005 540 posts Gave thanks: 86 Thanked 24 times	It seems to be back to normal today. Server load right now is 0.93, 0.75, 0.83 Let's hope it stays that way. Tks to Support guys for being so helpful and on top of things. __________________ Patty Pass 57 \| Dime999 \| SH 110

September 3rd, 2008, 7:02 PM	#9 (permalink)
Patty Registered User Excelling Contributor Joined in Feb 2005 540 posts Gave thanks: 86 Thanked 24 times	Pass 57 down again.................... __________________ Patty Pass 57 \| Dime999 \| SH 110

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