Up time now below 99%

faceplant · October 21st, 2009, 3:58 PM

Getting annoyed.

Pass 14 still crappy.

Giles · October 21st, 2009, 10:50 PM

If you could please open a ticket with support or start a chat from the top of the home page we can look into it further and get some information from you that would assist in the location of your issue.
Server logs that I am seeing are looking 100% ok so we would need to get some additional info from you to locate what you are having trouble with.

ABCDHost · October 22nd, 2009, 4:26 AM

Pass14 has nightly extreme slow web page loading from 1AM-3AM EST. I've gotten recent complaints from users to this fact. I've submitted support tickets in the past, with no resolution other than a "suggestion" that I upgrade to a dedicated server - which is an absurd suggestion. My sites on Pass14 are not loading down the box.

pauper · November 24th, 2009, 4:32 PM

What a coincidence!? I have exactly the same problems on pass 17 at exactly the same time - only this is late morning in Europe and extremely disturbing.

All the tickets I opened where answered immediately, but nothing really changed. Could there be too much traffic at this time? That's why I'm already considering moving to a European Hosting Provider.

Paul

**DewKnight** · November 24th, 2009, 4:43 PM

Hello,

Can you please respond to your ticket so that we can investigate this further? I did see a hung MySQL query, and the load dropped after restarting MySQL. But we certainly want to find the cause of any possible issues. Also, if you can mention specific times you see issues we can be sure to monitor it then.

We also offer UK packages if you are looking for a decrease in ping time:
UK Web Hosting Solutions by Surpass Hosting
UK Web Hosting Solutions by Surpass Hosting

**panache** · November 24th, 2009, 8:45 PM

I just got moved off my last server due to it being overloaded...

pauper · December 4th, 2009, 4:26 PM

Hi,

I just responded to my ticket that Pass17 is down as far as I can see.

Paul

Btw, would it be possible to move my complete account to a UK server an what would that cost me?

**DewKnight** · December 4th, 2009, 4:44 PM

I have submitted a reboot request for pass17, it should be back soon.

For transfers, there may be a small fee associated with transferring accounts depending on account age and what packages you are choosing. We can let you know via ticket if you'll let us know which package you are looking at

October 21st, 2009, 3:58 PM	#1 (permalink)
faceplant Registered User Fresh Surpasser Joined in Oct 2004 20 posts Gave thanks: 0 Thanked 0 times	Up time now below 99% Getting annoyed. Pass 14 still crappy. __________________ PASS 14

October 21st, 2009, 10:50 PM	#2 (permalink)
Giles Rolling with the punches Comfy Contributor Joined in Oct 2008 Lives in a constant state of confusion thanks to all of this buffonery caused by Twitter and other social networking sites that bring us further and further apart from each other by giving us a chair to sit in instead of exploring the real world with friends. Hosted on CocaCola and Pop Rocks. 253 posts Gave thanks: 32 Thanked 15 times	If you could please open a ticket with support or start a chat from the top of the home page we can look into it further and get some information from you that would assist in the location of your issue. Server logs that I am seeing are looking 100% ok so we would need to get some additional info from you to locate what you are having trouble with. __________________ + = 4 8 15 16 23 42

October 22nd, 2009, 4:26 AM	#3 (permalink)
ABCDHost Registered User Seasoned Poster Joined in Dec 2007 98 posts Gave thanks: 2 Thanked 3 times	Pass14 has nightly extreme slow web page loading from 1AM-3AM EST. I've gotten recent complaints from users to this fact. I've submitted support tickets in the past, with no resolution other than a "suggestion" that I upgrade to a dedicated server - which is an absurd suggestion. My sites on Pass14 are not loading down the box. __________________ Pass14: \| Saprus:

November 24th, 2009, 4:32 PM	#4 (permalink)
pauper Registered User Seasoned Poster Joined in Nov 2004 Lives in Austria Hosted on Pass17 47 posts Gave thanks: 3 Thanked 0 times	What a coincidence!? I have exactly the same problems on pass 17 at exactly the same time - only this is late morning in Europe and extremely disturbing. All the tickets I opened where answered immediately, but nothing really changed. Could there be too much traffic at this time? That's why I'm already considering moving to a European Hosting Provider. Paul __________________ www.m2p.org on Pass17

November 24th, 2009, 4:43 PM	#5 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 7,239 posts Gave thanks: 118 Thanked 236 times	Hello, Can you please respond to your ticket so that we can investigate this further? I did see a hung MySQL query, and the load dropped after restarting MySQL. But we certainly want to find the cause of any possible issues. Also, if you can mention specific times you see issues we can be sure to monitor it then. We also offer UK packages if you are looking for a decrease in ping time: UK Web Hosting Solutions by Surpass Hosting UK Web Hosting Solutions by Surpass Hosting __________________ Russell P. - Server Analyst I Mountain Dew Knight

November 24th, 2009, 8:45 PM	#6 (permalink)
panache Surpass Fan Excelling Contributor Joined in Dec 2005 Lives in My home mainframe connection.. Hosted on dime1001 716 posts Gave thanks: 58 Thanked 18 times	I just got moved off my last server due to it being overloaded... __________________

December 4th, 2009, 4:26 PM	#7 (permalink)
pauper Registered User Seasoned Poster Joined in Nov 2004 Lives in Austria Hosted on Pass17 47 posts Gave thanks: 3 Thanked 0 times	Hi, I just responded to my ticket that Pass17 is down as far as I can see. Paul Btw, would it be possible to move my complete account to a UK server an what would that cost me? __________________ www.m2p.org on Pass17 Last edited by pauper; December 4th, 2009 at 4:35 PM..

December 4th, 2009, 4:44 PM	#8 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 7,239 posts Gave thanks: 118 Thanked 236 times	I have submitted a reboot request for pass17, it should be back soon. For transfers, there may be a small fee associated with transferring accounts depending on account age and what packages you are choosing. We can let you know via ticket if you'll let us know which package you are looking at __________________ Russell P. - Server Analyst I Mountain Dew Knight

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