Are there limits on how many emails we can send?

Q04 · November 10th, 2009, 4:45 PM

Set up phplist and trying to send to about 1,000 addresses. Seems to be hung up for an hour.

Was hoping that phplist could handle this.

If you could let me know if there is limits, would be appreciated.

thanks in advance for your answers.

**DewKnight** · November 10th, 2009, 4:52 PM

In shared / reseller hosting there is a limit of 350 emails per hour per domain.

Since you are using phpList you can use the email throttling feature to limit how many emails are sent out at a time so that you stay within this limit. You may want to send a few less than the limit in case you need to send regular emails at the same time.

Q04 · November 10th, 2009, 5:01 PM

Oh oh... Didn't do that.

So all accounts under the reseller plan are limited to 350 per hour?

Made no changes to phplist, should I cancel the send? It is stuck in this send process queue. Or will it continue until it is done?

Oh boy...

**DewKnight** · November 10th, 2009, 5:02 PM

Each domain is limited to 350 per hour (not 350 total for all accounts)/

Any emails sent after the 350 limit should bounce back and fail to send.

The script will likely come to that point once it hits the limit, so you may want to cancel and reconfigure. You may accidentally send out a second email to some people though)

Q04 · November 10th, 2009, 5:05 PM

Oh. Not sure how to stop it.

Also, not sure where to configure the limit on phplist.

Q04 · November 10th, 2009, 5:07 PM

Odd just got an email from the program that says it sent to almost half the email addresses and it is entitled PHPlist Maillist Processing info. Don't know if that means it is still trying. Anyone with experience with this program?

**DewKnight** · November 10th, 2009, 5:14 PM

I believe you can set this in the config file. See more here: phplist Documentation: Setting the Send Speed (Rate)

It is probably still trying. It may have sent the emails successfully if it took a long time, or the emails may start failing to be sent once it hits that limit

Q04 · November 11th, 2009, 2:33 PM

Support is saying 350, but on my server it is 300 per hour. Acck!

Bestfoot · December 24th, 2009, 9:27 AM

Okay, so I get the need for 350 an hour throttling on a shared server resource. I have a client with 100 pop accounts ... if each person sends 3 at peak time well we have a problem Houston ...

So what other options exist on/off surpass? Someone elsewhere suggested VPN as an option but pricing is significantly higher (on that service you had to buy the vpn, then pay to have cpanel installed/maintained, then pay to have OS updates installed, etc.) ... I tried the surpass live help concierge, but sadly no operators available even though it initially says "There is [sic] currently 2 agents online". I do like that service ... when it is staffed.

Anyway, what options exist when the throttling may become problematic?

November 10th, 2009, 4:45 PM	#1 (permalink)
Q04 Registered User Comfy Contributor Joined in Mar 2004 182 posts Gave thanks: 1 Thanked 0 times	Are there limits on how many emails we can send? Set up phplist and trying to send to about 1,000 addresses. Seems to be hung up for an hour. Was hoping that phplist could handle this. If you could let me know if there is limits, would be appreciated. thanks in advance for your answers.

November 10th, 2009, 4:52 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 7,220 posts Gave thanks: 117 Thanked 234 times	In shared / reseller hosting there is a limit of 350 emails per hour per domain. Since you are using phpList you can use the email throttling feature to limit how many emails are sent out at a time so that you stay within this limit. You may want to send a few less than the limit in case you need to send regular emails at the same time. __________________ Russell P. - Server Analyst I Mountain Dew Knight

November 10th, 2009, 5:02 PM	#4 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 7,220 posts Gave thanks: 117 Thanked 234 times	Each domain is limited to 350 per hour (not 350 total for all accounts)/ Any emails sent after the 350 limit should bounce back and fail to send. The script will likely come to that point once it hits the limit, so you may want to cancel and reconfigure. You may accidentally send out a second email to some people though) __________________ Russell P. - Server Analyst I Mountain Dew Knight

November 10th, 2009, 5:14 PM	#7 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 7,220 posts Gave thanks: 117 Thanked 234 times	I believe you can set this in the config file. See more here: phplist Documentation: Setting the Send Speed (Rate) It is probably still trying. It may have sent the emails successfully if it took a long time, or the emails may start failing to be sent once it hits that limit __________________ Russell P. - Server Analyst I Mountain Dew Knight

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November 10th, 2009, 5:01 PM	#3 (permalink)
Q04 Registered User Comfy Contributor Joined in Mar 2004 182 posts Gave thanks: 1 Thanked 0 times	Oh oh... Didn't do that. So all accounts under the reseller plan are limited to 350 per hour? Made no changes to phplist, should I cancel the send? It is stuck in this send process queue. Or will it continue until it is done? Oh boy...

November 10th, 2009, 5:05 PM	#5 (permalink)
Q04 Registered User Comfy Contributor Joined in Mar 2004 182 posts Gave thanks: 1 Thanked 0 times	Oh. Not sure how to stop it. Also, not sure where to configure the limit on phplist.

November 10th, 2009, 5:07 PM	#6 (permalink)
Q04 Registered User Comfy Contributor Joined in Mar 2004 182 posts Gave thanks: 1 Thanked 0 times	Odd just got an email from the program that says it sent to almost half the email addresses and it is entitled PHPlist Maillist Processing info. Don't know if that means it is still trying. Anyone with experience with this program?

November 11th, 2009, 2:33 PM	#8 (permalink)
Q04 Registered User Comfy Contributor Joined in Mar 2004 182 posts Gave thanks: 1 Thanked 0 times	Support is saying 350, but on my server it is 300 per hour. Acck!

December 24th, 2009, 9:27 AM	#9 (permalink)
Bestfoot Registered User Seasoned Poster Joined in Jan 2006 30 posts Gave thanks: 3 Thanked 0 times	Okay, so I get the need for 350 an hour throttling on a shared server resource. I have a client with 100 pop accounts ... if each person sends 3 at peak time well we have a problem Houston ... So what other options exist on/off surpass? Someone elsewhere suggested VPN as an option but pricing is significantly higher (on that service you had to buy the vpn, then pay to have cpanel installed/maintained, then pay to have OS updates installed, etc.) ... I tried the surpass live help concierge, but sadly no operators available even though it initially says "There is [sic] currently 2 agents online". I do like that service ... when it is staffed. Anyway, what options exist when the throttling may become problematic?

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