question

Kikyou · November 11th, 2009, 6:15 PM

Is there any way to delete the main domain and have one of our secondary domains become primary? I'm not sure if I want to do that. I don't really use the primary domain anymore so I was just wondering.

jelew1985 · November 11th, 2009, 6:20 PM

you will need to submit a form to Surpass for this.

Domain Change by Surpass Hosting

Kikyou · November 11th, 2009, 6:22 PM

Thanks. I didn't think it was possible.

jelew1985 · November 11th, 2009, 6:26 PM

It is very possible to do this. i have just done this recently with my business site.

Kikyou · November 13th, 2009, 6:25 AM

This did not work out well for me. I only wanted the main domain to be made into a secondary site. That's because I eventually want to delete the site. Instead they moved the info. That site was supposed to be serious, now it doesn't look that way. They just gave me a bunch of stuff to fix. This was a horrible idea.

**fury** · November 13th, 2009, 7:16 AM

If something was not done to your satisfaction, you can request that your ticket be sent to the next level support, or to management. If there was a misunderstanding, it should be able to be resolved, or at least returned to it's original state. I am not a staff member of Surpass, so I cannot speak for them, but I have always had good experiences with them in situations like this.

**Kelly** · November 13th, 2009, 11:13 AM

Hi there, do you have a ticket number? I will be happy to investigate.

Did you want to just switch the secondary domain as primary and move the primary to a secondary domain?

Also, what is your definition of secondary domain? I am thinking of it as an add-on domain?

Let me know and I will be happy to help! :-)

Kikyou · November 13th, 2009, 1:17 PM

"do you have a ticket number? "

I think this is the ticket number .#AXL-397601

"Did you want to just switch the secondary domain as primary and move the primary to a secondary domain?'

Yeah but I didn't want any info changed on either site.

"Also, what is your definition of secondary domain? I am thinking of it as an add-on domain? "

What I mean by secondary domain is the domain I bought after signing up with the first domain. I just bought one of them a few days ago. I'd be fine if that's the one I sign in with.

**Dan** · November 14th, 2009, 10:40 PM

This should all be resolved now. Sorry for all the confusions! Please PM me if there are any other issues.

November 11th, 2009, 6:15 PM	#1 (permalink)
Kikyou Registered User Fresh Surpasser Joined in Feb 2007 Lives in North Carolina 19 posts Gave thanks: 2 Thanked 1 Time in 1 Post	question Is there any way to delete the main domain and have one of our secondary domains become primary? I'm not sure if I want to do that. I don't really use the primary domain anymore so I was just wondering.

November 11th, 2009, 6:20 PM	#2 (permalink)
jelew1985 A little special... Comfy Contributor Joined in Apr 2009 Lives in Omaha, NE Hosted on Pass84 272 posts Gave thanks: 14 Thanked 8 times	you will need to submit a form to Surpass for this. Domain Change by Surpass Hosting __________________ Jeff L. - MYAdvantage

November 11th, 2009, 6:26 PM	#4 (permalink)
jelew1985 A little special... Comfy Contributor Joined in Apr 2009 Lives in Omaha, NE Hosted on Pass84 272 posts Gave thanks: 14 Thanked 8 times	It is very possible to do this. i have just done this recently with my business site. __________________ Jeff L. - MYAdvantage

November 13th, 2009, 6:25 AM	#5 (permalink)
Kikyou Registered User Fresh Surpasser Joined in Feb 2007 Lives in North Carolina 19 posts Gave thanks: 2 Thanked 1 Time in 1 Post	This did not work out well for me. I only wanted the main domain to be made into a secondary site. That's because I eventually want to delete the site. Instead they moved the info. That site was supposed to be serious, now it doesn't look that way. They just gave me a bunch of stuff to fix. This was a horrible idea. Last edited by Kikyou; November 13th, 2009 at 6:29 AM..

November 13th, 2009, 7:16 AM	#6 (permalink)
fury Surpass Fan Super #1 Joined in Dec 2005 Lives in MN > USA Hosted on pass84 2,124 posts Gave thanks: 88 Thanked 110 times	If something was not done to your satisfaction, you can request that your ticket be sent to the next level support, or to management. If there was a misunderstanding, it should be able to be resolved, or at least returned to it's original state. I am not a staff member of Surpass, so I cannot speak for them, but I have always had good experiences with them in situations like this. __________________ fury™ - not helping the situation since 1987 robmonroe.net \| Twitter \| Foursquare

November 11th, 2009, 6:22 PM	#3 (permalink)
Kikyou Registered User Fresh Surpasser Joined in Feb 2007 Lives in North Carolina 19 posts Gave thanks: 2 Thanked 1 Time in 1 Post	Thanks. I didn't think it was possible.

November 13th, 2009, 11:13 AM	#7 (permalink)
Kelly How Can I Help You? Super #1 Joined in May 2003 Lives in Orlando, FL Hosted on Vanilla 4,273 posts Gave thanks: 66 Thanked 150 times	Hi there, do you have a ticket number? I will be happy to investigate. Did you want to just switch the secondary domain as primary and move the primary to a secondary domain? Also, what is your definition of secondary domain? I am thinking of it as an add-on domain? Let me know and I will be happy to help! :-) __________________ Client Relations & Development Surpass \| E-mail Me at Kelly.MSurpassHosting.com

November 13th, 2009, 1:17 PM	#8 (permalink)
Kikyou Registered User Fresh Surpasser Joined in Feb 2007 Lives in North Carolina 19 posts Gave thanks: 2 Thanked 1 Time in 1 Post	"do you have a ticket number? " I think this is the ticket number .#AXL-397601 "Did you want to just switch the secondary domain as primary and move the primary to a secondary domain?' Yeah but I didn't want any info changed on either site. "Also, what is your definition of secondary domain? I am thinking of it as an add-on domain? " What I mean by secondary domain is the domain I bought after signing up with the first domain. I just bought one of them a few days ago. I'd be fine if that's the one I sign in with.

November 14th, 2009, 10:40 PM	#9 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 3,216 posts Gave thanks: 195 Thanked 222 times	This should all be resolved now. Sorry for all the confusions! Please PM me if there are any other issues. __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

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