Mailserver Problems on D23

ZenDen2003 · August 24th, 2004, 1:05 PM

Hello,

My clients are starting to call and complaining about the mailserver constantly sending back errors regarding not being able to connect. I've told them to wait a few minutes and things seem to work out but this is getting to be nearly an every other day experience for me.

Can someone please investigate this?

Sincerely,
James Wilkinson

**Bigjohn** · August 24th, 2004, 1:09 PM

Quote:

Originally Posted by ZenDen2003

Hello,

My clients are starting to call and complaining about the mailserver constantly sending back errors regarding not being able to connect. I've told them to wait a few minutes and things seem to work out but this is getting to be nearly an every other day experience for me.

Can someone please investigate this?

Sincerely,
James Wilkinson

James -

Have you looked in cpanel at the server stats?

What sort of errors are they getting?

Are they using IMAP or POP3?

John

**Kayla** · August 24th, 2004, 1:15 PM

ZenDen,

Please be sure to email support about this. Please put the ticket ID in a post here so that I can get someone to look at it ASAP. If someone else has already emailed, they are probably already looking into it.

ZenDen2003 · August 24th, 2004, 9:49 PM

Ticket ID: WSU-15083

What happens is that they, including me, are sending and receiving email and then all of a sudden they start getting cannot connect errors to the mail.domainname.whatever that they have listed as their SMTP. These are all POP accounts.

Thanks.

James

ZenDen2003 · August 24th, 2004, 9:51 PM

Further, here are the Server Status as seen in my own site's cPanel:

apache (1.3.31 (Unix))
up

bind (9.2.1)
up

cppop
up

cpsrvd
up

exim (exim-4.34-60_cpanel_stmpcontrol_antivirus_rewrite_mailman2_m ailtrap_exiscan)
up

exim-26
up

eximstats
up

ftpd
up

imap
up

mysql (4.0.20-standard)
up

syslogd
up

Server Load
8.99 (1 cpu)

Memory Used
59.3 %

Swap
0.888 %

Disk hda1 (/)
20 %

Disk hda2 (/usr)
69 %

Disk hda5 (/home)
92 %

Disk hda3 (/var)
64 %

Disk hda7 (/tmp)
8 %

Disk hdc1 (/backup)
95 %

**Bigjohn** · August 24th, 2004, 10:13 PM

What mail application? Outlook 2000 allows you to increase your server time-outs, so that it's 2 minutes or more.

Look at your CPU - I bet that's RED 8+ on ONE cpu! dang that server is being beaten to death.

John

ZenDen2003 · August 24th, 2004, 10:16 PM

One client is using Outlook Express on a PC with XP. Another is using Thunderbird on a Mac with OS X 10.3.5 and I am using Mail on a Mac with OS X 10.3.5.

As for it being beaten to death, the server has a real tendency to be slow as well.

I've already sent numerous support emails about this and I was told that the server was on the list to have it's processors upgraded but no timeframe was given.

Please! Surpass! Do something to D23! I want to do more business but I'm hesitant as I can't be sure about the stability of D23... and I don't want to have to go to another and change all of my DNS settings...

**Emmanuel** · August 24th, 2004, 10:35 PM

Hello

Dime23 is on scheduele to be upgraded to a dual xeon this weekend

please subscribe to the announcements thread for that server so you can receive all the details.

ZenDen2003 · August 24th, 2004, 10:37 PM

As well, the Mailserver constantly sends back Invalid Password Errors... Really irritating, to say the least.

August 24th, 2004, 1:05 PM	#1 (permalink)
ZenDen2003 Junior Member Fresh Surpasser Joined in Sep 2003 28 posts Gave thanks: 0 Thanked 0 times	Mailserver Problems on D23 Hello, My clients are starting to call and complaining about the mailserver constantly sending back errors regarding not being able to connect. I've told them to wait a few minutes and things seem to work out but this is getting to be nearly an every other day experience for me. Can someone please investigate this? Sincerely, James Wilkinson __________________ Account: havestyle.ca Server: dime23.dizinc.com Email: jameszendenyahoo.com AIM: ZenDen2003

August 24th, 2004, 9:49 PM	#4 (permalink)
ZenDen2003 Junior Member Fresh Surpasser Joined in Sep 2003 28 posts Gave thanks: 0 Thanked 0 times	Ticket ID: WSU-15083 What happens is that they, including me, are sending and receiving email and then all of a sudden they start getting cannot connect errors to the mail.domainname.whatever that they have listed as their SMTP. These are all POP accounts. Thanks. James __________________ Account: havestyle.ca Server: dime23.dizinc.com Email: jameszendenyahoo.com AIM: ZenDen2003

August 24th, 2004, 9:51 PM	#5 (permalink)
ZenDen2003 Junior Member Fresh Surpasser Joined in Sep 2003 28 posts Gave thanks: 0 Thanked 0 times	Further, here are the Server Status as seen in my own site's cPanel: apache (1.3.31 (Unix)) up bind (9.2.1) up cppop up cpsrvd up exim (exim-4.34-60_cpanel_stmpcontrol_antivirus_rewrite_mailman2_m ailtrap_exiscan) up exim-26 up eximstats up ftpd up imap up mysql (4.0.20-standard) up syslogd up Server Load 8.99 (1 cpu) Memory Used 59.3 % Swap 0.888 % Disk hda1 (/) 20 % Disk hda2 (/usr) 69 % Disk hda5 (/home) 92 % Disk hda3 (/var) 64 % Disk hda7 (/tmp) 8 % Disk hdc1 (/backup) 95 % __________________ Account: havestyle.ca Server: dime23.dizinc.com Email: jameszendenyahoo.com AIM: ZenDen2003

August 24th, 2004, 10:13 PM	#6 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,395 posts Gave thanks: 28 Thanked 94 times	What mail application? Outlook 2000 allows you to increase your server time-outs, so that it's 2 minutes or more. Look at your CPU - I bet that's RED 8+ on ONE cpu! dang that server is being beaten to death. John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

August 24th, 2004, 10:16 PM	#7 (permalink)
ZenDen2003 Junior Member Fresh Surpasser Joined in Sep 2003 28 posts Gave thanks: 0 Thanked 0 times	One client is using Outlook Express on a PC with XP. Another is using Thunderbird on a Mac with OS X 10.3.5 and I am using Mail on a Mac with OS X 10.3.5. As for it being beaten to death, the server has a real tendency to be slow as well. I've already sent numerous support emails about this and I was told that the server was on the list to have it's processors upgraded but no timeframe was given. Please! Surpass! Do something to D23! I want to do more business but I'm hesitant as I can't be sure about the stability of D23... and I don't want to have to go to another and change all of my DNS settings... __________________ Account: havestyle.ca Server: dime23.dizinc.com Email: jameszendenyahoo.com AIM: ZenDen2003

August 24th, 2004, 1:15 PM	#3 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	ZenDen, Please be sure to email support about this. Please put the ticket ID in a post here so that I can get someone to look at it ASAP. If someone else has already emailed, they are probably already looking into it.

August 24th, 2004, 10:35 PM	#8 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,824 posts Gave thanks: 10 Thanked 134 times	Hello Dime23 is on scheduele to be upgraded to a dual xeon this weekend please subscribe to the announcements thread for that server so you can receive all the details. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

August 24th, 2004, 10:37 PM	#9 (permalink)
ZenDen2003 Junior Member Fresh Surpasser Joined in Sep 2003 28 posts Gave thanks: 0 Thanked 0 times	As well, the Mailserver constantly sends back Invalid Password Errors... Really irritating, to say the least. __________________ Account: havestyle.ca Server: dime23.dizinc.com Email: jameszendenyahoo.com AIM: ZenDen2003

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