Kayla

We choose to provide our support through an online help desk. We do not provide technical support by telephone because we have expert staff in several locations (local staff in the United States, remote staff in Europe, India and Asia) and customers in over 100 countries. Operating a local telephone center or initiating any type of phone system through remote employees, even through cost-saving VoIP or other means would still greatly increase our cost to operate. That hinders direct savings to you.


We find providing all support online is a cost-saving decision like no other. Our help desk system is smartly structured to get your question into the right department, and into the right hands. This also allows us to keep your every request on file. This becomes very useful in the future when you possibly encounter the same type of problem, and there are many other situations when this is useful as well. We have found over the years that keeping all issues archived during the life of your account is priceless for you and for us.


We do ask that you please search our site for information before you email our help desk, such as you are doing right now. Thank you! This will make service for everyone better and faster.


All information regarding our support options and addresses can be found on our support page:


Surpass Hosting Support

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deodeep

Any other form of support wouldn't have benefited me at all, other than help-desk. And kayako is a great way to manage your tickets.

Not only that, Surpass staff has always been excellent in providing that great customer service. Plus, it's nice to see some Indians on board too

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¿ ɥnɥ 'ʇɐ ƃuıʞool noʎ ǝɹɐ ʇɐɥʍ ¿ ɟʇʍ