Serenity (72.29.68.107) : Shared

**Kayla** · March 23rd, 2004, 10:02 PM

This thread is a timeline for all events occuring to the server Serenity.

Each time this server has an issue it will be posted here.

If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email support

surpasshosting.com to find the root of your problem.

Thank you.

DNS FOR THIS SERVER:
ns731.dizinc.com
ns732.dizinc.com

**Kayla** · December 2nd, 2004, 2:41 AM

Serenity is being upgraded to a dual Xeon machine right now, it should be up within the next few minutes.

**Kayla** · March 2nd, 2005, 10:33 PM

Load on Serenity was just 6, an account on the server was using 313% CPU due to Apache connections. Account was suspended for the time being and one IP related to the incident was blocked from the server.

root[at]serenity [~]# w
21:25:51 up 10 days, 4:58, 1 user, load average: 2.34, 4.84, 5.30
root[at]serenity [~]# w
21:26:38 up 10 days, 4:59, 1 user, load average: 1.52, 4.26, 5.08

Above you can see the load was near 6 (right after the issue was solved) and now it is back down to 1.52 and still dropping.

Server is now back to normal.

**Kayla** · March 12th, 2005, 11:02 PM

Please read the information below carefully if you are located on server:

serenity.surpasshosting.com

The old IP is 66.194.40.51

The new IP is 72.29.68.107

VERY IMPORTANT STEP:

Update your domain's DNS to the following:

ns731.dizinc.com
ns732.dizinc.com

Any domain you host on this server, whether it is parked or add-on, please change the DNS of that domain to the DNS above.

If you registered the domain with us you can make this change at
http://www.surpassdomains.com

Otherwise, you need to make this change at the site where you registered the domain.

If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your local computer
is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache.

P.S. If you are using an SSL or have a static IP email e[at]surpasshosting.com with your domain name so we can assign you a new static IP and make sure your SSL is working correctly.

**Kayla** · March 19th, 2005, 10:45 AM

If any domain (on the server, parked or add-on) points to these DNS:

ns100.dizinc.com
ns101.dizinc.com

You *MUST* change them at this time.

These are the new DNS:
ns731.dizinc.com
ns732.dizinc.com

Refer to announcement:
Important : Read if you use ns100.dizinc.com and ns101.dizinc.com as DNS

**Kayla** · June 27th, 2005, 11:10 PM

ns100.dizinc.com
ns101.dizinc.com

Those DNS are officially being removed from this server tonight.

You must make the necessary changes that were requested in March if you have not already done so.

**Emmanuel** · September 24th, 2005, 11:04 PM

Please be advised there will be 2 hours of downtime Schedueled for
your server. We have scheduled it during minimum traffic time for your
convenience

Time: 5am EST Sunday Sept 25th 2005
Duration 2 hours or less

We will be optimizing our network routes and at the same time moving
some servers within the facility to a more organized layout location.

**Kayla** · March 3rd, 2006, 10:22 PM

This server will have phpsuexec enabled on April 15.

More information is available here:
[Big Changes] PHPsuexec to be implemented on new servers

If you have any questions regarding this change, please post in the Site Maintenance board:
http://www.surmunity.com/site-maintenance/

We will keep track of the most common issues and problems that come up in order to help other users in the future, so your input is appreciated.

**Kayla** · March 8th, 2006, 6:38 PM

If you use any of the following scripts:

FA-PHPHosting
PHPClique
PHPCalendar
PHPCurrently
PHPFanBase
PHPQuotes

Please disable them immediately or use the fix specified below. There are serious exploits going around the net right now and have been for the past few months. All of these scripts are made by http://codegrrl.com/ and have a ridiculously easy hole in them:
"

include($logout_page);
"
This allows an attacker to include whatever code they wish into the php file and run the commands.
To avoid getting your site defaced, we recommend you either remove the protection.php file asap, or edit it and remove that line above.

March 23rd, 2004, 10:02 PM	#1 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	Serenity (72.29.68.107) : Shared This thread is a timeline for all events occuring to the server Serenity. Each time this server has an issue it will be posted here. If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email supportsurpasshosting.com to find the root of your problem. Thank you. DNS FOR THIS SERVER: ns731.dizinc.com ns732.dizinc.com

December 2nd, 2004, 2:41 AM	#2 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	Serenity is being upgraded to a dual Xeon machine right now, it should be up within the next few minutes. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

March 2nd, 2005, 10:33 PM	#3 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	Load on Serenity was just 6, an account on the server was using 313% CPU due to Apache connections. Account was suspended for the time being and one IP related to the incident was blocked from the server. root[at]serenity [~]# w 21:25:51 up 10 days, 4:58, 1 user, load average: 2.34, 4.84, 5.30 root[at]serenity [~]# w 21:26:38 up 10 days, 4:59, 1 user, load average: 1.52, 4.26, 5.08 Above you can see the load was near 6 (right after the issue was solved) and now it is back down to 1.52 and still dropping. Server is now back to normal. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

June 27th, 2005, 11:10 PM	#6 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	ns100.dizinc.com ns101.dizinc.com Those DNS are officially being removed from this server tonight. You must make the necessary changes that were requested in March if you have not already done so. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

September 24th, 2005, 11:04 PM	#7 (permalink)
Emmanuel CTO, Surpass Hosting Super #1 Joined in Apr 2003 Lives in Florida 1,824 posts Gave thanks: 10 Thanked 134 times	Please be advised there will be 2 hours of downtime Schedueled for your server. We have scheduled it during minimum traffic time for your convenience Time: 5am EST Sunday Sept 25th 2005 Duration 2 hours or less We will be optimizing our network routes and at the same time moving some servers within the facility to a more organized layout location. __________________ Emmanuel :: Surpass Hosting Network Admin http://www.SurpassHosting.com

March 12th, 2005, 11:02 PM	#4 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	Please read the information below carefully if you are located on server: serenity.surpasshosting.com The old IP is 66.194.40.51 The new IP is 72.29.68.107 VERY IMPORTANT STEP: Update your domain's DNS to the following: ns731.dizinc.com ns732.dizinc.com Any domain you host on this server, whether it is parked or add-on, please change the DNS of that domain to the DNS above. If you registered the domain with us you can make this change at http://www.surpassdomains.com Otherwise, you need to make this change at the site where you registered the domain. If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your local computer is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache. P.S. If you are using an SSL or have a static IP email e[at]surpasshosting.com with your domain name so we can assign you a new static IP and make sure your SSL is working correctly.

March 19th, 2005, 10:45 AM	#5 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	If any domain (on the server, parked or add-on) points to these DNS: ns100.dizinc.com ns101.dizinc.com You MUST change them at this time. These are the new DNS: ns731.dizinc.com ns732.dizinc.com Refer to announcement: Important : Read if you use ns100.dizinc.com and ns101.dizinc.com as DNS

March 3rd, 2006, 10:22 PM	#8 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	This server will have phpsuexec enabled on April 15. More information is available here: [Big Changes] PHPsuexec to be implemented on new servers If you have any questions regarding this change, please post in the Site Maintenance board: http://www.surmunity.com/site-maintenance/ We will keep track of the most common issues and problems that come up in order to help other users in the future, so your input is appreciated. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

March 8th, 2006, 6:38 PM	#9 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Chicago 24,757 posts Gave thanks: 946 Thanked 807 times	If you use any of the following scripts: FA-PHPHosting PHPClique PHPCalendar PHPCurrently PHPFanBase PHPQuotes Please disable them immediately or use the fix specified below. There are serious exploits going around the net right now and have been for the past few months. All of these scripts are made by http://codegrrl.com/ and have a ridiculously easy hole in them: " include($logout_page); " This allows an attacker to include whatever code they wish into the php file and run the commands. To avoid getting your site defaced, we recommend you either remove the protection.php file asap, or edit it and remove that line above. __________________ Follow Surpass on Twitter and Facebook And there's my own Twitter and LinkedIn

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