Viva (72.29.75.119) : Shared

**Kayla** · September 18th, 2003, 12:15 PM

This thread is a timeline for all events occuring to the server Viva.

Each time this server has an issue it will be posted here.

If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email support

surpasshosting.com to find the root of your problem.

Thank you.

**Mark** · January 18th, 2004, 1:11 PM

Viva is currently experiencing some dns problems. The server is online http://69.57.181.202 , but users will not be able to see their websites right now.

**Mark** · January 18th, 2004, 1:34 PM

It looks like this only affected a few sites. We fixed all who submitted support tickets and all those sites we could find. If your site is still not coming up, please email support

surpasshosting.com

**Kayla** · July 17th, 2004, 4:29 AM

Viva was having some issues yesterday and today, and we feel it's time to move this server to our DC so that we can have closer control over it. We will begin transferring the accounts on Viva to a new server in our Florida DC at 6 A.M. You might notice the server being a little slower than normal.

You do not have to make any changes or do anything at all. This is all set up by us. Please note that the IP will change, but this will not cause your site go down. 1 or 2 people on the entire server might notice a blip, but even that will be rare. We will announce the new IP in 24 hours.

Nothing should be uploaded during this process because you are uploading to the old server.

After we announce the completion, then you can continue with normal activities and request anything to be moved such as a database that had been updated.

If you remember our announcements from yesteday, this is one of the final servers left to be moved.

Thank you.

**Kayla** · July 18th, 2004, 7:12 PM

The move is 75% done. I will make another announcement tonight about the completion and the IP.

**Kayla** · July 19th, 2004, 10:02 AM

We are happy to report the move is complete and your site should already be pinging to the new server.

The IP is 66.195.16.209

If you have any questions, please direct them to support

surpasshosting.com

Please include in the subject "Viva Move"

**Kayla** · March 13th, 2005, 5:49 AM

Please read the information below carefully if you are located on this server.

The old IP is 66.195.16.209

The new IP is 72.29.75.119

VERY IMPORTANT STEP:

If you do not get to complete this step, your site will not go down, but we would appreciate it if you make the change (as explained here in Extra Notes: IP Changes : ns100/ns101).

Please update your domain's DNS to the following:

ns742.dizinc.com
ns743.dizinc.com

Any domain you host on this server, whether it is parked or add-on, please change the DNS of that domain to the DNS above.

If you registered the domain with us you can make this change at
http://www.surpassdomains.com

Otherwise, you need to make this change at the site where you registered the
domain.

If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your local computer
is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache.

P.S. If you are using an SSL or have a static IP email e

surpasshosting.com with your domain name so we can assign you a new static IP and make sure your SSL is working correctly.

**Emmanuel** · June 26th, 2005, 9:40 PM

Old ip's are being removed right now, please make sure you made the changes above and if you have not please make them now.

there is also a maintenance window open for this server from 4am to 6am June 27 2005

**Kayla** · March 3rd, 2006, 10:26 PM

This server will have phpsuexec enabled on April 27.

More information is available here:
[Big Changes] PHPsuexec to be implemented on new servers

If you have any questions regarding this change, please post in the Site Maintenance board:
http://www.surmunity.com/site-maintenance/

We will keep track of the most common issues and problems that come up in order to help other users in the future, so your input is appreciated.

September 18th, 2003, 12:15 PM	#1 (permalink)
Kayla Senior Member Surpass Staff Joined in May 2003 Lives in Orlando 25,173 posts Gave thanks: 982 Thanked 878 times Total Awards: 1	Viva (72.29.75.119) : Shared This thread is a timeline for all events occuring to the server Viva. Each time this server has an issue it will be posted here. If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email supportsurpasshosting.com to find the root of your problem. Thank you. __________________ Add Surpass on Twitter and Facebook for great deals and contests FIRST!

January 18th, 2004, 1:34 PM	#3 (permalink)
Mark Surpass Developer Excelling Contributor Joined in Jan 2004 Lives in Florida Hosted on core.surpasshosting.com 730 posts Gave thanks: 32 Thanked 96 times	It looks like this only affected a few sites. We fixed all who submitted support tickets and all those sites we could find. If your site is still not coming up, please email supportsurpasshosting.com __________________ Mark Surpass Hosting Developer ǝɹnʇɐubıs ʎɯ ǝ1oʇs xǝ1ɐ

July 19th, 2004, 10:02 AM	#6 (permalink)
Kayla Senior Member Surpass Staff Joined in May 2003 Lives in Orlando 25,173 posts Gave thanks: 982 Thanked 878 times Total Awards: 1	We are happy to report the move is complete and your site should already be pinging to the new server. The IP is 66.195.16.209 If you have any questions, please direct them to supportsurpasshosting.com Please include in the subject "Viva Move"

March 13th, 2005, 5:49 AM	#7 (permalink)
Kayla Senior Member Surpass Staff Joined in May 2003 Lives in Orlando 25,173 posts Gave thanks: 982 Thanked 878 times Total Awards: 1	Please read the information below carefully if you are located on this server. The old IP is 66.195.16.209 The new IP is 72.29.75.119 VERY IMPORTANT STEP: If you do not get to complete this step, your site will not go down, but we would appreciate it if you make the change (as explained here in Extra Notes: IP Changes : ns100/ns101). Please update your domain's DNS to the following: ns742.dizinc.com ns743.dizinc.com Any domain you host on this server, whether it is parked or add-on, please change the DNS of that domain to the DNS above. If you registered the domain with us you can make this change at http://www.surpassdomains.com Otherwise, you need to make this change at the site where you registered the domain. If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your local computer is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache. P.S. If you are using an SSL or have a static IP email esurpasshosting.com with your domain name so we can assign you a new static IP and make sure your SSL is working correctly.

June 26th, 2005, 9:40 PM	#8 (permalink)
Emmanuel Surpass Staff Super #1 Joined in Apr 2003 Lives in Orlando, FL 1,859 posts Gave thanks: 12 Thanked 189 times	Old ip's are being removed right now, please make sure you made the changes above and if you have not please make them now. there is also a maintenance window open for this server from 4am to 6am June 27 2005 __________________ Eman Vivar SurpassNetworks AIM: Surpass Eman Skype: Surpasshosting MSN: eman.v surpasshosting.com Cell: 407.467.2053 Orlando, FL 32801 http://www.SurpassHosting.com

January 18th, 2004, 1:11 PM	#2 (permalink)
Mark Surpass Developer Excelling Contributor Joined in Jan 2004 Lives in Florida Hosted on core.surpasshosting.com 730 posts Gave thanks: 32 Thanked 96 times	Viva is currently experiencing some dns problems. The server is online http://69.57.181.202 , but users will not be able to see their websites right now.

July 17th, 2004, 4:29 AM	#4 (permalink)
Kayla Senior Member Surpass Staff Joined in May 2003 Lives in Orlando 25,173 posts Gave thanks: 982 Thanked 878 times Total Awards: 1	Viva was having some issues yesterday and today, and we feel it's time to move this server to our DC so that we can have closer control over it. We will begin transferring the accounts on Viva to a new server in our Florida DC at 6 A.M. You might notice the server being a little slower than normal. You do not have to make any changes or do anything at all. This is all set up by us. Please note that the IP will change, but this will not cause your site go down. 1 or 2 people on the entire server might notice a blip, but even that will be rare. We will announce the new IP in 24 hours. Nothing should be uploaded during this process because you are uploading to the old server. After we announce the completion, then you can continue with normal activities and request anything to be moved such as a database that had been updated. If you remember our announcements from yesteday, this is one of the final servers left to be moved. Thank you.

July 18th, 2004, 7:12 PM	#5 (permalink)
Kayla Senior Member Surpass Staff Joined in May 2003 Lives in Orlando 25,173 posts Gave thanks: 982 Thanked 878 times Total Awards: 1	The move is 75% done. I will make another announcement tonight about the completion and the IP.

March 3rd, 2006, 10:26 PM	#9 (permalink)
Kayla Senior Member Surpass Staff Joined in May 2003 Lives in Orlando 25,173 posts Gave thanks: 982 Thanked 878 times Total Awards: 1	This server will have phpsuexec enabled on April 27. More information is available here: [Big Changes] PHPsuexec to be implemented on new servers If you have any questions regarding this change, please post in the Site Maintenance board: http://www.surmunity.com/site-maintenance/ We will keep track of the most common issues and problems that come up in order to help other users in the future, so your input is appreciated. __________________ Add Surpass on Twitter and Facebook for great deals and contests FIRST!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Rate This Thread
Rate This Thread: