Kayla

This thread is a timeline for all events occuring to the server SH59.

Each time this server has an issue it will be posted here.

If you cannot access your site, and there is no announcement here, the reason for it is not caused by this server or our network. You must email support[at]surpasshosting.com to find the root of your problem.

Thank you.

__________________

Emmanuel

after further research sh59 was getting a DDOS at approx 5 pm est Dec 29 2004 it began to effect a big part of our network and we had to null route the main server ip 64.132.144.15 before it spread even more.

The server itself is online however the outside world can not route the ip because it is blocked at our upstream providors core routers.

you can actually verify this by using the new ip temp link http://66.195.126.86/~YourCpanelUsernameHere/ and your site should load.

please use the following ip 66.195.126.86 from now on instead of 64.132.144.15 for ftp or other links you may have used
to reference the old ip.

same goes for cpanel

http://66.195.126.86:2082

all websites should be loading now on 66.195.126.86

if someone can not see a site on sh59 please reboot your pc so it can load it from the new ip

No DNS changes are needed at this time.

For those of you who do not know what a DDOS is please see: http://en.wikipedia.org/wiki/Denial_of_service

Any questions please email Eman [at] e[at]surpasshosting.com

best wishes during the holidays

SurpassHosting.com
Management

__________________
Emmanuel :: Surpass Hosting Network Admin
http://www.SurpassHosting.com

Kayla

Please read the information below carefully if you are located on this server.


The old IP is 66.195.126.85

The new IP is 72.29.74.79


VERY IMPORTANT STEP:

If you do not get to complete this step, your site will not go down, but we would appreciate it if you make the change (as explained here in Extra Notes: http://www.surmunity.com/showthread.php?t=12285).

Please update your domain's DNS to the following:

ns627.dizinc.com
ns628.dizinc.com

Any domain you host on this server, whether it is parked or add-on, please change the DNS of that domain to the DNS above.

If you registered the domain with us you can make this change at
http://www.surpassdomains.com

Otherwise, you need to make this change at the site where you registered the
domain.

If you go to your site and you see a cPanel page that reads "No website configured at this address" that means your local computer
is trying to load your site on the old IP. Simply restart your PC, modem or router so it can release it from cache.

P.S. If you are using an SSL or have a static IP email esurpasshosting.com with your domain name so we can assign you a new static IP and make sure your SSL is working correctly.

Emmanuel

sh59 will have a 2 hour downtime window between
6am and 8am Sunday Jan 22 2006 EST. We will be doing
some movement of racks within the datacenter. We
picked this time which has shown to be the least
traffic on the server. We apologize for any inconvenience.

__________________
Emmanuel :: Surpass Hosting Network Admin
http://www.SurpassHosting.com

Kayla

Hello,

This server has had some issues today, I have checked it out and found the cause which was a site, apparently a large photo gallery, that has been consuming memory and CPU. They will need to be moved off of this server as they are too busy for a shared environment at this point.

__________________

Kayla

If you use any of the following scripts:

FA-PHPHosting
PHPClique
PHPCalendar
PHPCurrently
PHPFanBase
PHPQuotes

Please use the fix specified below at the codegrrl forums, http://codegrrl.com .

__________________

Kayla

Due to some mail issues on this server, we need to an emergency mail directory conversion. We will be doing this in the next hour. Thank you for your cooperation and patience.

__________________

Andy

Tuesday night, June 3rd we will be enabling PHP SuExec and upgrading PHP and MySQL to version 5 on sh59.surpasshosting.com.

There will be some minimum downtime past 12am EST.