c0c0c0

We do have access to a spam filtering that is already in place. It is called Spam Assassin. Go into cpanel. It is there.

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David

I didn't mean that. The way this all sounds is that it's something else, more extreme. That's the impression I get anyway. But the lists of things being blocked are just that....a large list of things to block. That's why I asked.

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silent

Arguing semantics detracts form the core issues here. I think it makes little difference whether it is labeled official or nonofficial. Surpass implemented a nonstandard industry procedure without notice that had extreme adverse effects on its users.
No need to reinvent the wheel - do what other reputable hosts do

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Kayla

There isn't a way to do that. This isn't about customers filtering their spam in a certain way or us filtering it. I have explained it over and over. This is about us bouncing spam away from our servers so that our servers are not bombed with spam, which is a performance issue. If everyone was as responsible with their email accounts as those who have posted here, we wouldn't have this problem.

If blacklists were perfect, then we really wouldn't have this problem.

I guess the only choice is to not enable this feature on the servers that have heavy incoming spam, and let mail problems and server load rise instead. Seems everyone can live with that better. It seems that's the reality. One performance issue for another performance issue.

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Kayla

So now we are not a reputable host, or have I misunderstood this statement.

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David

If it didn't matter about being official or unofficial, it shouldn't have been mentioned. The fact is, they were trying something new. How else do you find out if something works without trying it?

When the wheel is oval shaped, it is necessary to make it round. What others are doing isn't working apparently, otherwise there would be no spam.

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Kayla

The reason our company is still here after 3 years is because we continue to reinvent, and hundreds of other hosting companies have failed. We will find a way somehow to make *something* work in order to accomplish all things we need to accomplish. Not everyone will agree with absolutely everything we do. That is true to reactions with anything on this earth.

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c0c0c0

I applaud the efforts you are making to keep the spam going through your servers and slowing things down for all of us.

Most of my posts in the forums have been complaints, and that probably has left a bad taste in your mouths. I have been generally happy with Surpass so far and am in my second year with using Surpass as my domain hosts and servers. I like the company and plan on staying with you as long as you are around.

Spam is a scourge that I personally battle and I submit email headers to spamcop.net. Knowing that it is as easy as forwarding an e-mail to their address or a simple copy/paste of headers and the over zealous spam fighters (both knowledgeable and unknowledgeable) out there it is easy to get put on their blacklist and hard to be removed, especially for repeat listings. As an end user I use Bayesian filtering and have also used a client that uses spamcop's lists. The client would mark and sort messages that it thought was spam, would learn what I told it was and wasn't spam as well as had a user controlled white and black list. It used many different ways of making determinations, not just one.

Correct me if I am wrong, but the filter you have in place right now, has only one way of determining what spam is or not and that is by using 2 different black lists. And the offending IP only has to be on one of those lists.

Is there any other way of determining where it is coming from like comparing the domain server against the IP addresses it currently has registered? Or any of the ideas that bigjohn suggested?

Like other people have posted, I think the current system needs to be reevaluated. There can be a happy medium here, and you can get performance at both ends.

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silent

Surreptitiously using customers as a technical test-bed is not the best way. Other hosts are quite capable of solving this issue without this process. Why not do what they are doing?

Oh, I was unaware Surpass is now going to rid the world of spam. lol You’re a funny guy.

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