Disappearing Support Tickets

silent · November 29th, 2004, 5:14 PM

Several Support tickets I have created, some “On Hold” at the time, have mysteriously disappeared. One was created last night regarding pass16’s issue that kept it offline for about 1.5 hours. That ticket number was JBC-84453. Another two tickets regarding ping time issues with pass16 numbered JZU-62899 and OTD-44093. All three tickets and perhaps others have just vanished as if they never existed.

davo · November 30th, 2004, 10:18 AM

Do you attribute this to your disapproval of their spam blocking implementation?

**Bigjohn** · November 30th, 2004, 11:10 AM

I'm pretty sure that that's not the issue.

Sometimes they delete duplicate tickets, but more often they've had database issues with this ticket system before...

John

**sam** · December 1st, 2004, 9:17 PM

silent - OTD-44093. Closed on october 10th - still exists. as far as the other ones, i haven't found them yet, but will keep searching.

there's no purpose in deleting a help ticket, so it's seldom done. if all three were about ping times as the one i found was, perhaps they were considered duplicates.

davo - what does the forum have to do with the helpdesk? please do not speculate about something you have no information about.

November 29th, 2004, 5:14 PM	#1 (permalink)
silent Registered User Seasoned Poster Joined in Sep 2004 36 posts Gave thanks: 0 Thanked 0 times	Disappearing Support Tickets Several Support tickets I have created, some “On Hold” at the time, have mysteriously disappeared. One was created last night regarding pass16’s issue that kept it offline for about 1.5 hours. That ticket number was JBC-84453. Another two tickets regarding ping time issues with pass16 numbered JZU-62899 and OTD-44093. All three tickets and perhaps others have just vanished as if they never existed. __________________ pass16

November 30th, 2004, 10:18 AM	#2 (permalink)
davo Registered User Fresh Surpasser Joined in Apr 2004 12 posts Gave thanks: 0 Thanked 0 times	Do you attribute this to your disapproval of their spam blocking implementation? Last edited by davo; November 30th, 2004 at 10:23 AM..

November 30th, 2004, 11:10 AM	#3 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,387 posts Gave thanks: 28 Thanked 94 times	I'm pretty sure that that's not the issue. Sometimes they delete duplicate tickets, but more often they've had database issues with this ticket system before... John __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

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December 1st, 2004, 9:17 PM	#4 (permalink)
sam Surpass Fan Super #1 Joined in Dec 2003 Lives in NJ 5,057 posts Gave thanks: 0 Thanked 4 times	silent - OTD-44093. Closed on october 10th - still exists. as far as the other ones, i haven't found them yet, but will keep searching. there's no purpose in deleting a help ticket, so it's seldom done. if all three were about ping times as the one i found was, perhaps they were considered duplicates. davo - what does the forum have to do with the helpdesk? please do not speculate about something you have no information about.

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