Pico Problem

krista1 · October 17th, 2003, 11:39 AM

It seems that all my site updates since September 24th have been deleted. Further, our email has stopped functioning since September 27th. Can anyone give me any leads as to why this happened, and if possible, how to retrieve this lost information?

Thanks,
Krista

**patrickb** · October 17th, 2003, 2:13 PM

What is your domain and what server are you on? Look at the server announcements first. There was recently one server that had some problems.

As for your email not working, you need to send a ticket to support about this. Just make sure to use an email account outside of your domain.

krista1 · October 18th, 2003, 4:10 AM

Hi Patrickb

My domain is northof49.com. I'm not 100% sure what server I'm on, as I was shifted around so much a few months ago, I've lost track.

Do you know how I can retrieve my post-Sept 24th updates?

Thanks,
Krista

**Kayla** · October 18th, 2003, 11:31 AM

Hi,
For questions like this about your particular account, you'll need to email support.
According to another post here, backups were done weekly on Pico and now they are done daily. (You are on Pico.)

October 17th, 2003, 2:13 PM	#2 (permalink)
patrickb the one who was Super #1 Joined in Jul 2003 Lives in Memphis 1,967 posts Gave thanks: 0 Thanked 3 times	What is your domain and what server are you on? Look at the server announcements first. There was recently one server that had some problems. As for your email not working, you need to send a ticket to support about this. Just make sure to use an email account outside of your domain. __________________ Patrick Warnings: The program(s) might crash unexpectedly or behave otherwise strangely. (But of course, so do many commercial programs on Windows.) --www.gimp.org

October 18th, 2003, 11:31 AM	#4 (permalink)
Kayla Searcher Surpass Staff Joined in May 2003 Lives in Orlando 24,509 posts Gave thanks: 936 Thanked 787 times	Hi, For questions like this about your particular account, you'll need to email support. According to another post here, backups were done weekly on Pico and now they are done daily. (You are on Pico.) __________________ Follow Surpass on Twitter and Facebook Check out interesting finds on the Surpass Blog .... it's coming.

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October 17th, 2003, 11:39 AM	#1 (permalink)
krista1 Registered User Fresh Surpasser Joined in Oct 2003 3 posts Gave thanks: 0 Thanked 0 times	It seems that all my site updates since September 24th have been deleted. Further, our email has stopped functioning since September 27th. Can anyone give me any leads as to why this happened, and if possible, how to retrieve this lost information? Thanks, Krista

October 18th, 2003, 4:10 AM	#3 (permalink)
krista1 Registered User Fresh Surpasser Joined in Oct 2003 3 posts Gave thanks: 0 Thanked 0 times	Hi Patrickb My domain is northof49.com. I'm not 100% sure what server I'm on, as I was shifted around so much a few months ago, I've lost track. Do you know how I can retrieve my post-Sept 24th updates? Thanks, Krista

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