sites down

ZulloP · October 3rd, 2006, 9:01 AM

2 of my websites on different servers (66.7.194.224 & 72.29.81.201) are not available and ping result "request time out". I also cannot log in to my.surpass located at https://client.surpasshosting.com/billing/index.php

what could be the problem?

**markscns** · October 3rd, 2006, 9:30 AM

Are they up now, I can ping 66.7.194.224 as well as visit the billing link.

ping 72.29.81.201

Pinging 72.29.81.201 with 32 bytes of data:

Reply from 72.29.81.201: bytes=32 time=72ms TTL=54
Reply from 72.29.81.201: bytes=32 time=62ms TTL=54
Reply from 72.29.81.201: bytes=32 time=70ms TTL=54
Reply from 72.29.81.201: bytes=32 time=70ms TTL=54

Ping statistics for 72.29.81.201:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 62ms, Maximum = 72ms, Average = 68ms

What is your domain names?

**DewKnight** · October 3rd, 2006, 10:39 AM

I closed the duplicate thread you made.

I can ping both of those IP's you listed. I know where were networking issues with level3 last night, so it may have been the problem you had.

ZulloP · October 3rd, 2006, 7:33 PM

thanks for your reply guys.
The first IP still cannot resolve, the second yes, after submitting a ticket through the direct support ticket system.

I also still cannot login to my.surpass to create a support ticket for the other site on server 66.7.194.224

**Skipdawg** · October 3rd, 2006, 9:29 PM

You don't have to log in. Just go to the help desk page and submit a ticket with your information to support.

ZulloP · October 3rd, 2006, 9:33 PM

thank you again everybody. Everything have been solved.

**Skipdawg** · October 3rd, 2006, 9:35 PM

Awesome news.

October 3rd, 2006, 9:01 AM	#1 (permalink)
ZulloP Registered User Seasoned Poster Joined in Mar 2006 Lives in Europe Hosted on pass72 53 posts Gave thanks: 1 Thanked 0 times	sites down 2 of my websites on different servers (66.7.194.224 & 72.29.81.201) are not available and ping result "request time out". I also cannot log in to my.surpass located at https://client.surpasshosting.com/billing/index.php what could be the problem? __________________ Account ID: digitala :: Gold Reseller on pass72 Firefox 2.0 has been released, get it now: Download Internet Explorer: a cancer on the Web that must be stopped.

October 3rd, 2006, 9:30 AM	#2 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,606 posts Gave thanks: 49 Thanked 114 times	Are they up now, I can ping 66.7.194.224 as well as visit the billing link. ping 72.29.81.201 Pinging 72.29.81.201 with 32 bytes of data: Reply from 72.29.81.201: bytes=32 time=72ms TTL=54 Reply from 72.29.81.201: bytes=32 time=62ms TTL=54 Reply from 72.29.81.201: bytes=32 time=70ms TTL=54 Reply from 72.29.81.201: bytes=32 time=70ms TTL=54 Ping statistics for 72.29.81.201: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 62ms, Maximum = 72ms, Average = 68ms What is your domain names? __________________ twinlakeweather.us SH92 Last edited by markscns; October 3rd, 2006 at 9:32 AM..

October 3rd, 2006, 10:39 AM	#3 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,810 posts Gave thanks: 101 Thanked 198 times	I closed the duplicate thread you made. I can ping both of those IP's you listed. I know where were networking issues with level3 last night, so it may have been the problem you had. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

October 3rd, 2006, 7:33 PM	#4 (permalink)
ZulloP Registered User Seasoned Poster Joined in Mar 2006 Lives in Europe Hosted on pass72 53 posts Gave thanks: 1 Thanked 0 times	thanks for your reply guys. The first IP still cannot resolve, the second yes, after submitting a ticket through the direct support ticket system. I also still cannot login to my.surpass to create a support ticket for the other site on server 66.7.194.224 __________________ Account ID: digitala :: Gold Reseller on pass72 Firefox 2.0 has been released, get it now: Download Internet Explorer: a cancer on the Web that must be stopped.

October 3rd, 2006, 9:29 PM	#5 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	You don't have to log in. Just go to the help desk page and submit a ticket with your information to support. __________________

October 3rd, 2006, 9:33 PM	#6 (permalink)
ZulloP Registered User Seasoned Poster Joined in Mar 2006 Lives in Europe Hosted on pass72 53 posts Gave thanks: 1 Thanked 0 times	thank you again everybody. Everything have been solved. __________________ Account ID: digitala :: Gold Reseller on pass72 Firefox 2.0 has been released, get it now: Download Internet Explorer: a cancer on the Web that must be stopped.

October 3rd, 2006, 9:35 PM	#7 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Awesome news. __________________

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