Unsolicited Email

de_boer_man · October 6th, 2006, 1:46 PM

In the last couple of days I've gotten failure notices for email I've sent to my gmail account:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

<recipient removed>gmail.com
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [72.14.205.27]:
550-5.7.1 Our system has detected an unusual amount of unsolicited
550-5.7.1 mail originating from your IP address. To protect our
550-5.7.1 users from spam, mail sent from your IP address has been
550-5.7.1 rejected. Please visit
550-5.7.1 http://www.google.com/mail/help/bulk_mail.html to review
550 5.7.1 our Bulk Email Senders Guidelines. e18si2266575qba

From what I understand, all sites hosted on a shared server (like mine) share the same IP address, is that correct? If so, my email is being rejected because of someone else on the same server sending unsolicited emails?

How do I...

...report this to Surpass?
...get this fixed so my emails get throuhg?

Thanks,

**DewKnight** · October 6th, 2006, 3:31 PM

To have support remove the IP from blacklists, and try to find out who is getting it blocked, file a ticket to support with your server IP, and a description of the problem.

In Gmail, I would suggest seeing if they have a whitelist option, or adding the address you want to receive from to your contacts, it may help.

de_boer_man · October 9th, 2006, 10:20 AM

Sadly, if I continue with shared hosting, this is bound to be only the first time this happens, not the last.

That means that it's time to look for a VPS. Surpass' VPS prices are a bit high, so shortly I'll be leaving Surpass for another server where I'll have my own IP address.

Surpass has been a good shared host. All things considered, I really can't complain.

Farewell...

**markscns** · October 9th, 2006, 10:38 AM

You can always get your own dedicated IP address even on a Shared Account:

https://desk.surpasshosting.com/inde...barticleid=133

Dedicated server customers: $2.00 /month per ip

Reseller account customers: $3.00 /month per ip

Shared account customers: $4.00 /month per ip

I would not fret about using a Shared IP, all it takes is for support to determine why the IP was blacklisted, and if it was due to a Spammer, they just need to submit a request to the Blacklist service that they have removed the Spammer and can be removed from the list.

October 6th, 2006, 1:46 PM	#1 (permalink)
de_boer_man Registered User Fresh Surpasser Joined in May 2005 Hosted on sh91 23 posts Gave thanks: 0 Thanked 0 times	Unsolicited Email In the last couple of days I've gotten failure notices for email I've sent to my gmail account: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: <recipient removed>gmail.com SMTP error from remote mail server after end of data: host gmail-smtp-in.l.google.com [72.14.205.27]: 550-5.7.1 Our system has detected an unusual amount of unsolicited 550-5.7.1 mail originating from your IP address. To protect our 550-5.7.1 users from spam, mail sent from your IP address has been 550-5.7.1 rejected. Please visit 550-5.7.1 http://www.google.com/mail/help/bulk_mail.html to review 550 5.7.1 our Bulk Email Senders Guidelines. e18si2266575qba From what I understand, all sites hosted on a shared server (like mine) share the same IP address, is that correct? If so, my email is being rejected because of someone else on the same server sending unsolicited emails? How do I... ...report this to Surpass? ...get this fixed so my emails get throuhg? Thanks, __________________ DeShawn Smith http://www.deshawnsmith.com on server SH91

October 6th, 2006, 3:31 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,810 posts Gave thanks: 101 Thanked 198 times	To have support remove the IP from blacklists, and try to find out who is getting it blocked, file a ticket to support with your server IP, and a description of the problem. In Gmail, I would suggest seeing if they have a whitelist option, or adding the address you want to receive from to your contacts, it may help. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

October 9th, 2006, 10:20 AM	#3 (permalink)
de_boer_man Registered User Fresh Surpasser Joined in May 2005 Hosted on sh91 23 posts Gave thanks: 0 Thanked 0 times	Sadly, if I continue with shared hosting, this is bound to be only the first time this happens, not the last. That means that it's time to look for a VPS. Surpass' VPS prices are a bit high, so shortly I'll be leaving Surpass for another server where I'll have my own IP address. Surpass has been a good shared host. All things considered, I really can't complain. Farewell... __________________ DeShawn Smith http://www.deshawnsmith.com on server SH91

October 9th, 2006, 10:38 AM	#4 (permalink)
markscns 01101100 Super #1 Joined in Jan 2006 Lives in West Michigan Hosted on SH92 1,606 posts Gave thanks: 49 Thanked 114 times	You can always get your own dedicated IP address even on a Shared Account: https://desk.surpasshosting.com/inde...barticleid=133 Dedicated server customers: $2.00 /month per ip Reseller account customers: $3.00 /month per ip Shared account customers: $4.00 /month per ip I would not fret about using a Shared IP, all it takes is for support to determine why the IP was blacklisted, and if it was due to a Spammer, they just need to submit a request to the Blacklist service that they have removed the Spammer and can be removed from the list. __________________ twinlakeweather.us SH92

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