Extra Addon domains for old users

karrey · October 19th, 2006, 8:20 PM

Hello!

I have noticed that surpasshosting have upgraded shared hosting from 1 addon domain to 10 per account since this spring. Now, I registred before this change was made, but I still pay the same annual price, yet I only have 1 addon domain. To attain these 10 adon domains, do I need to cancel my current service, then re-sign up?

In that case, it feels kinda of redicilous. Anyone know how to fix this? I mean, I still pay the same fee as the new users, isn't it fair to get the same service?
Maybe it's just as simple to upgrade from my current service, to the same service I am using, and this will be taken as a new sign-up and I will get those extra addons?

Anyone know how to get passed having to cancel and re-sign up?

Thanks!

**DewKnight** · October 19th, 2006, 9:02 PM

You can have support upgrade your account to include the 10 addon domains. Just file a ticket at the help desk.

karrey · October 19th, 2006, 9:19 PM

Ok, thankyou so much for the help.

(been surfing around this forum all day.)

I will probably wait for a while though, because I recently had a ticket sent off about an un-delivered transaction.

Again, thanks a lot!

October 19th, 2006, 8:20 PM	#1 (permalink)
karrey Registered User Fresh Surpasser Joined in Oct 2006 2 posts Gave thanks: 1 Thanked 0 times	Extra Addon domains for old users Hello! I have noticed that surpasshosting have upgraded shared hosting from 1 addon domain to 10 per account since this spring. Now, I registred before this change was made, but I still pay the same annual price, yet I only have 1 addon domain. To attain these 10 adon domains, do I need to cancel my current service, then re-sign up? In that case, it feels kinda of redicilous. Anyone know how to fix this? I mean, I still pay the same fee as the new users, isn't it fair to get the same service? Maybe it's just as simple to upgrade from my current service, to the same service I am using, and this will be taken as a new sign-up and I will get those extra addons? Anyone know how to get passed having to cancel and re-sign up? Thanks!

October 19th, 2006, 9:02 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,810 posts Gave thanks: 101 Thanked 198 times	You can have support upgrade your account to include the 10 addon domains. Just file a ticket at the help desk. __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

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October 19th, 2006, 9:19 PM	#3 (permalink)
karrey Registered User Fresh Surpasser Joined in Oct 2006 2 posts Gave thanks: 1 Thanked 0 times	Ok, thankyou so much for the help. (been surfing around this forum all day.) I will probably wait for a while though, because I recently had a ticket sent off about an un-delivered transaction. Again, thanks a lot!

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