Question about the support desk

musicman2059 · October 25th, 2006, 6:51 PM

Choosing this forum to post it in because I can't figure out where would be a good place to post it.

Is it set up in some way that we cannot login to the support desk via http://desk.surpasshosting.com ?

When I first signed up with surpass, I notied that an account was automatically registered for me. when I noticed it wasn't my my.surpasshosting.com password, I used the lost password link to get the password e-mailed to me, but when I try to login with the e-mail and password that it gives me, it comes back with "Invalid username and/or password."

I can submit tickets through my.surpasshosting.com fine, but is this normal behavior not to be able to login via desk.surpasshosting.com?

**Brandonnn** · October 25th, 2006, 7:16 PM

I don't know why that is... but

you can always submit a support ticket without a login and password... just make sure to use your off network email address

October 25th, 2006, 6:51 PM	#1 (permalink)
musicman2059 Move Zig Seasoned Poster Joined in Oct 2006 Lives in Vancouver, BC Hosted on SH105 70 posts Gave thanks: 9 Thanked 2 times	Question about the support desk Choosing this forum to post it in because I can't figure out where would be a good place to post it. Is it set up in some way that we cannot login to the support desk via http://desk.surpasshosting.com ? When I first signed up with surpass, I notied that an account was automatically registered for me. when I noticed it wasn't my my.surpasshosting.com password, I used the lost password link to get the password e-mailed to me, but when I try to login with the e-mail and password that it gives me, it comes back with "Invalid username and/or password." I can submit tickets through my.surpasshosting.com fine, but is this normal behavior not to be able to login via desk.surpasshosting.com? __________________ Site: http://www.ancientcave.com/ Server: SH105 (72.29.93.156)

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October 25th, 2006, 7:16 PM	#2 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,773 posts Gave thanks: 147 Thanked 151 times	I don't know why that is... but you can always submit a support ticket without a login and password... just make sure to use your off network email address

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