My site is down, like most of the time...

berkoWitZ · January 16th, 2007, 11:25 AM

I don´t know what is happening with Surpass, I used to recommend it to all my clients, but I´m beggining to think it was a big mistake. This is the site of one of clients: www.summaconsultores.co.cr , right now as I post this thread, the site is down and of course, they´re not happy, I cant access to the cpanel or webmail. I already send a ticket but no response. I need more action and less waiting.

I know Surpass has thousands of customers, but that is not of my concern, I´m sure I´m not the only one, there must be also thousands with this kind of problems (I´m not going to talk e-mail, that is for another subject).

My point is not to bash Surpass and send them to hell, no, that is not the idea and solution, but to let them know that a lot of people are not happy.

Thanks,

Daniel

**Bigjohn** · January 16th, 2007, 12:28 PM

I'm not even getting DNS for your domain there... have you checked DNS reports?

RadioDoc · January 16th, 2007, 6:19 PM

Hmmm....I clicked your link and the site popped right up.

**Brandonnn** · January 16th, 2007, 10:17 PM

it's my first time visiting your site and it comes up just fine for me...

**wap3** · January 16th, 2007, 10:48 PM

works fine on RoadRunner from Corpus Christi, TX, USA

**Brandonnn** · January 16th, 2007, 11:24 PM

...same here... SBC, Qwest, and TimeWarner from Socal...

cajunboy2208 · January 18th, 2007, 4:33 PM

Hey man. I had that problem the 1st 3 days I let people access my site. It would shut down for like an hr a day. But I haven't had any problems since then. And these guys customer support is superb. When I go to the support desk, I get a response within 30 minutes and if there was a problem, on my behalf or their, it is fixed. Great team at surpass.

January 16th, 2007, 11:25 AM	#1 (permalink)
berkoWitZ Registered User Fresh Surpasser Joined in Aug 2006 2 posts Gave thanks: 0 Thanked 0 times	My site is down, like most of the time... I don´t know what is happening with Surpass, I used to recommend it to all my clients, but I´m beggining to think it was a big mistake. This is the site of one of clients: www.summaconsultores.co.cr , right now as I post this thread, the site is down and of course, they´re not happy, I cant access to the cpanel or webmail. I already send a ticket but no response. I need more action and less waiting. I know Surpass has thousands of customers, but that is not of my concern, I´m sure I´m not the only one, there must be also thousands with this kind of problems (I´m not going to talk e-mail, that is for another subject). My point is not to bash Surpass and send them to hell, no, that is not the idea and solution, but to let them know that a lot of people are not happy. Thanks, Daniel

January 16th, 2007, 12:28 PM	#2 (permalink)
Bigjohn minor deity Super #1 Joined in Apr 2004 Lives in Georgia Hosted on XEON 7,386 posts Gave thanks: 27 Thanked 94 times	I'm not even getting DNS for your domain there... have you checked DNS reports? __________________ Proud to be a Surmunity Mod! XEON PASS60 PASS61 Make a fundamental difference! My Sites: Curious about Brewing Beer? Join the community! >>>>> Some Change is GOOD! Keep your paycheck! Support the Fair Tax Get into an Art museum Victorian London It's your brain -*ON WEB* - mybrainhost.com (under development) What SHOULD Government do? Much Less than it Does!

January 16th, 2007, 10:17 PM	#4 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,773 posts Gave thanks: 147 Thanked 151 times	it's my first time visiting your site and it comes up just fine for me... __________________ poof

January 16th, 2007, 10:48 PM	#5 (permalink)
wap3 Surpass Fan Comfy Contributor Joined in Apr 2004 Lives in South Texas USA Hosted on ChopChop 181 posts Gave thanks: 10 Thanked 7 times	works fine on RoadRunner from Corpus Christi, TX, USA __________________ --wap3 If we removed all of the "Oxygen Thiefs" [tm] from politics, maybe the earth would not have a Greenhouse Gas problem. wap3.com on ChopChop

January 16th, 2007, 11:24 PM	#6 (permalink)
Brandonnn pineapples are sharp Super #1 Joined in Dec 2005 5,773 posts Gave thanks: 147 Thanked 151 times	...same here... SBC, Qwest, and TimeWarner from Socal... __________________ poof

January 16th, 2007, 6:19 PM	#3 (permalink)
RadioDoc Registered User Fresh Surpasser Joined in Jan 2007 5 posts Gave thanks: 1 Thanked 0 times	Hmmm....I clicked your link and the site popped right up.

January 18th, 2007, 4:33 PM	#7 (permalink)
cajunboy2208 Registered User Fresh Surpasser Joined in Jan 2007 18 posts Gave thanks: 6 Thanked 0 times	Hey man. I had that problem the 1st 3 days I let people access my site. It would shut down for like an hr a day. But I haven't had any problems since then. And these guys customer support is superb. When I go to the support desk, I get a response within 30 minutes and if there was a problem, on my behalf or their, it is fixed. Great team at surpass.

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