ACCOUNT SUSPENDED [UNHAPPY CUSTOMER]

adamk · February 21st, 2007, 1:37 PM

My account has been suspended just after moving here because of too many sql queries causing trouble for the server.
I have been asked to reduce the amount of sql queries on my homepage.
How am i expected to do this with NO access to the site or the server/FTP?????
I have emailed support and added tickets (and so have my partners) and we have had NO reply within the last 12 hours.
Is there no compromise? or have we just signed up and wasted time and money on this service?
We cannot even backu pour website to move elsewhere and have now lost ALOT of custom and money due to the business being offline all day.
Also the suspended page embarreses us to our customers who will now presume we cannot keep up bill payments with the suspended page asking us to contact billing.
All we need is or site back up for 30 mins or so, so that we can reduce the scripts (takes 5 mins) and some kind of support!!!
Adam.

**Mike** · February 21st, 2007, 2:05 PM

Please provide the ticket id of your helpdesk inquiry or the domain name on your account and I will look into this for you.
Thanks for your understanding

adamk · February 21st, 2007, 2:11 PM

DOMAIN Sellyourhouse4nowt.com
Sent 1 email to Kayla at around 7:30am GMT replying to her email and again earlier AXF-867314
And my partners have been trying to get support all day.
Adam.

yukoogura · February 21st, 2007, 2:14 PM

I've also had my account suspended and tried desperately to get FTP access. I know for a fact that I have lost alot of potential money from being offline and it's very frustrating to not get a reply back.

my site: www.rehostit.com

**Mike** · February 21st, 2007, 2:26 PM

yukoogura: Please submit a ticket in the helpdesk if you have not already.

Everyone: You are susceptible to suspension in the shared environment. We are VERY liberal and generous in terms of mysql connections and outgoing mails, but if you are putting any sort of risk to other clients on the server your account may be suspended.

yukoogura · February 21st, 2007, 2:27 PM

Quote:

Originally Posted by Mike K

yukoogura: Please submit a ticket in the helpdesk if you have not already.

I have submitted tickets before and haven't gotten a reply, which is what I meant before by frustrating.

**Mike** · February 21st, 2007, 2:34 PM

Someone from our abuse and security team will be contacting you ASAP. The excessive amount of traffic you were receiving is determental to the wellbeing of other clients on the server. We will allow you to obtain your files, but the server will need to be closely watched during this window of time. Expect a response from our abuse and security team within the next few hours.
Thank you for your patience

DSLR · February 21st, 2007, 3:03 PM

Quote:

Originally Posted by Mike K

yukoogura: Please submit a ticket in the helpdesk if you have not already.

Everyone: You are susceptible to suspension in the shared environment. We are VERY liberal and generous in terms of mysql connections and outgoing mails, but if you are putting any sort of risk to other clients on the server your account may be suspended.

Hear hear! I'm one of the other customers and was dramatically impacted by these heavy hog users who don't understand the concept of playing along nicely with their neighbors. I'm happy they are suspended. They shouldn't be hosting mission critical for-profit website on this $1 promo deal anyhow.

adamk · February 21st, 2007, 3:13 PM

And why not?
my site is not taking any money yet, just my client went a little ott with the featured area on the homepage.

February 21st, 2007, 1:37 PM	#1 (permalink)
adamk Registered User Fresh Surpasser Joined in Feb 2007 21 posts Gave thanks: 2 Thanked 0 times	ACCOUNT SUSPENDED [UNHAPPY CUSTOMER] My account has been suspended just after moving here because of too many sql queries causing trouble for the server. I have been asked to reduce the amount of sql queries on my homepage. How am i expected to do this with NO access to the site or the server/FTP????? I have emailed support and added tickets (and so have my partners) and we have had NO reply within the last 12 hours. Is there no compromise? or have we just signed up and wasted time and money on this service? We cannot even backu pour website to move elsewhere and have now lost ALOT of custom and money due to the business being offline all day. Also the suspended page embarreses us to our customers who will now presume we cannot keep up bill payments with the suspended page asking us to contact billing. All we need is or site back up for 30 mins or so, so that we can reduce the scripts (takes 5 mins) and some kind of support!!! Adam.

February 21st, 2007, 2:05 PM	#2 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,014 posts Gave thanks: 66 Thanked 125 times	Please provide the ticket id of your helpdesk inquiry or the domain name on your account and I will look into this for you. Thanks for your understanding __________________ Mike Surpass Special Operations

February 21st, 2007, 2:14 PM	#4 (permalink)
yukoogura Registered User Fresh Surpasser Joined in Feb 2007 7 posts Gave thanks: 0 Thanked 0 times	I've also had my account suspended and tried desperately to get FTP access. I know for a fact that I have lost alot of potential money from being offline and it's very frustrating to not get a reply back. my site: www.rehostit.com Last edited by yukoogura; February 21st, 2007 at 2:16 PM..

February 21st, 2007, 2:26 PM	#5 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,014 posts Gave thanks: 66 Thanked 125 times	yukoogura: Please submit a ticket in the helpdesk if you have not already. Everyone: You are susceptible to suspension in the shared environment. We are VERY liberal and generous in terms of mysql connections and outgoing mails, but if you are putting any sort of risk to other clients on the server your account may be suspended. __________________ Mike Surpass Special Operations

February 21st, 2007, 2:34 PM	#7 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,014 posts Gave thanks: 66 Thanked 125 times	Someone from our abuse and security team will be contacting you ASAP. The excessive amount of traffic you were receiving is determental to the wellbeing of other clients on the server. We will allow you to obtain your files, but the server will need to be closely watched during this window of time. Expect a response from our abuse and security team within the next few hours. Thank you for your patience __________________ Mike Surpass Special Operations

February 21st, 2007, 2:11 PM	#3 (permalink)
adamk Registered User Fresh Surpasser Joined in Feb 2007 21 posts Gave thanks: 2 Thanked 0 times	DOMAIN Sellyourhouse4nowt.com Sent 1 email to Kayla at around 7:30am GMT replying to her email and again earlier AXF-867314 And my partners have been trying to get support all day. Adam.

February 21st, 2007, 3:13 PM	#9 (permalink)
adamk Registered User Fresh Surpasser Joined in Feb 2007 21 posts Gave thanks: 2 Thanked 0 times	And why not? my site is not taking any money yet, just my client went a little ott with the featured area on the homepage.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search