403 Error

ldschwalbe · February 24th, 2007, 9:21 AM

Okay. I've tried to be really understanding about all the problems. I've been patient, and even have tried to help calm down other customers. But now all my sites are getting a 403 Forbidden error and I didn't do anything. Yesterday, I installed a SMF forum; I just uninstalled it in case that caused the problem, but who knows?

I'm so frustrated. Unlike the $1 users that have been screwing everything up, I paid full price for this. I've been with Surpass for about a week now, and have had more downtime than uptime. I can access my CPanel and I'm getting e-mail, but I didn't do anything to cause this, and there's nothing on any of my sites that should trigger a security measure. It's possible that maybe I can fix it through CPanel, but I have no idea how. I've put in a ticket, but tech has been really busy. I know I'll hear back, but I don't know when. If anyone has any constructive advice on how I might be able to fix this problem on my own through CPanel, that would be greatly appreciated.

ldschwalbe · February 24th, 2007, 9:54 AM

They fixed it. I still don't know what happened, exactly, but I suspect that they increased security measures to combat the other problems, and somehow my sites triggered them? I don't know. My sites are clean and professional and I didn't violate the TOS.

Deep, cleansing breath.

Anyway, if anyone is having the same problem, I can say that support responded much more quickly than I expected they would, so there is a ray of sunshine here. I just really, really need this to be my last problem. Fingers crossed!

decx · February 24th, 2007, 10:07 AM

I'm on SH113 also and for some reason everything I try to access in my public_html folder now gives a 403 error.

ldschwalbe · February 24th, 2007, 10:09 AM

Send in a ticket. I did that and it was about a half hour when they fixed it. The explanation I got was that they did an update to the server, and the update futzes with directory access in order to do the update, and sometimes it doesn't futz all the directories back properly. They were quick to respond and mine are back up now. Good luck!

decx · February 24th, 2007, 10:36 AM

Yeah, I am planning to... once I get my router working properly.

PhilDPhoto · February 24th, 2007, 10:46 AM

I've woke up this morning to this problem also and noticed the permissions of public_html was set to 750 so I changed to 755 and got an internal server error. But, after reading this, maybe they should be set to 750 so I've changed them back.

**Skipdawg** · February 24th, 2007, 1:38 PM

Yes 750 is correct

decx · February 24th, 2007, 2:55 PM

Now a few hours later and I'm still getting the 403 error on my site.

efeene · February 24th, 2007, 3:30 PM

The same it happened with me.
My site give a 403 error page. When I verified the permissions in public_html is set to 750. Then I set to 755 and the site return normal.
Now I do not know what happened for the permissions to be modified. It would be good that they sameone of the support explained this.

February 24th, 2007, 9:21 AM	#1 (permalink)
ldschwalbe Registered User Seasoned Poster Joined in Feb 2007 Hosted on SH113 66 posts Gave thanks: 14 Thanked 6 times	403 Error Okay. I've tried to be really understanding about all the problems. I've been patient, and even have tried to help calm down other customers. But now all my sites are getting a 403 Forbidden error and I didn't do anything. Yesterday, I installed a SMF forum; I just uninstalled it in case that caused the problem, but who knows? I'm so frustrated. Unlike the $1 users that have been screwing everything up, I paid full price for this. I've been with Surpass for about a week now, and have had more downtime than uptime. I can access my CPanel and I'm getting e-mail, but I didn't do anything to cause this, and there's nothing on any of my sites that should trigger a security measure. It's possible that maybe I can fix it through CPanel, but I have no idea how. I've put in a ticket, but tech has been really busy. I know I'll hear back, but I don't know when. If anyone has any constructive advice on how I might be able to fix this problem on my own through CPanel, that would be greatly appreciated. __________________ server: SH113.surpasshosting.com

February 24th, 2007, 9:54 AM	#2 (permalink)
ldschwalbe Registered User Seasoned Poster Joined in Feb 2007 Hosted on SH113 66 posts Gave thanks: 14 Thanked 6 times	They fixed it. I still don't know what happened, exactly, but I suspect that they increased security measures to combat the other problems, and somehow my sites triggered them? I don't know. My sites are clean and professional and I didn't violate the TOS. Deep, cleansing breath. Anyway, if anyone is having the same problem, I can say that support responded much more quickly than I expected they would, so there is a ray of sunshine here. I just really, really need this to be my last problem. Fingers crossed! __________________ server: SH113.surpasshosting.com

February 24th, 2007, 10:09 AM	#4 (permalink)
ldschwalbe Registered User Seasoned Poster Joined in Feb 2007 Hosted on SH113 66 posts Gave thanks: 14 Thanked 6 times	Send in a ticket. I did that and it was about a half hour when they fixed it. The explanation I got was that they did an update to the server, and the update futzes with directory access in order to do the update, and sometimes it doesn't futz all the directories back properly. They were quick to respond and mine are back up now. Good luck! __________________ server: SH113.surpasshosting.com

February 24th, 2007, 1:38 PM	#7 (permalink)
Skipdawg Insanely Super #1 Joined in Jul 2005 Lives in Northwest USA 4,154 posts Gave thanks: 39 Thanked 78 times	Yes 750 is correct __________________

February 24th, 2007, 3:30 PM	#9 (permalink)
efeene Registered User Fresh Surpasser Joined in Dec 2005 Lives in Almada, PT Hosted on xptoserver 3 posts Gave thanks: 0 Thanked 0 times	The same it happened with me. My site give a 403 error page. When I verified the permissions in public_html is set to 750. Then I set to 755 and the site return normal. Now I do not know what happened for the permissions to be modified. It would be good that they sameone of the support explained this. __________________ ---------------------------------- www.xptoserver.org

February 24th, 2007, 10:07 AM	#3 (permalink)
decx Registered User Seasoned Poster Joined in Feb 2007 65 posts Gave thanks: 4 Thanked 5 times	I'm on SH113 also and for some reason everything I try to access in my public_html folder now gives a 403 error.

February 24th, 2007, 10:36 AM	#5 (permalink)
decx Registered User Seasoned Poster Joined in Feb 2007 65 posts Gave thanks: 4 Thanked 5 times	Yeah, I am planning to... once I get my router working properly.

February 24th, 2007, 10:46 AM	#6 (permalink)
PhilDPhoto Registered User Fresh Surpasser Joined in Feb 2007 Lives in England, UK 11 posts Gave thanks: 1 Thanked 1 Time in 1 Post	I've woke up this morning to this problem also and noticed the permissions of public_html was set to 750 so I changed to 755 and got an internal server error. But, after reading this, maybe they should be set to 750 so I've changed them back.

February 24th, 2007, 2:55 PM	#8 (permalink)
decx Registered User Seasoned Poster Joined in Feb 2007 65 posts Gave thanks: 4 Thanked 5 times	Now a few hours later and I'm still getting the 403 error on my site.

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