Anyone else unhappy with Surpass service? - Page 2

**Sentinel** · August 9th, 2007, 10:19 AM

If your on a shared server then start a new topic in the shared server forum and put your server name in the subject. Then if there are any other users on that same server that are also having problems they will respond there.

As far as support, sometimes it takes a little while to find out what person on your server is causing the over load.
Also there is a topic in the announcements forum a day or two ago about a massive attack on Surpass so it could have been that.

shars · August 18th, 2007, 3:00 AM

Quote:

Originally Posted by Sentinel

If your on a shared server then start a new topic in the shared server forum and put your server name in the subject. Then if there are any other users on that same server that are also having problems they will respond there.

As far as support, sometimes it takes a little while to find out what person on your server is causing the over load.
Also there is a topic in the announcements forum a day or two ago about a massive attack on Surpass so it could have been that.

Maybe the problem is that I live in a different timezone than yours and most of your clients are in U.S. which is exactly 12 hours (or 14 hours) different from the place where I am. Hence, they don't experience these downtime because this normally happens during your off-peak hours - wee hours in the morning or early in the morning U.S. time.

Like me, I am very unhappy with Surpass. I thought everything will be ok now because for 2 weeks straight I didnt encounter this NS problem (that is causing downtime to the server). But I was wrong. It happened again - just now. And my site is still down right now.

**ibme** · August 18th, 2007, 3:05 AM

I feel your pain..........

**Kayla** · August 18th, 2007, 4:51 AM

Quote:

Originally Posted by shars

Maybe the problem is that I live in a different timezone than yours and most of your clients are in U.S. which is exactly 12 hours (or 14 hours) different from the place where I am. Hence, they don't experience these downtime because this normally happens during your off-peak hours - wee hours in the morning or early in the morning U.S. time.

Like me, I am very unhappy with Surpass. I thought everything will be ok now because for 2 weeks straight I didnt encounter this NS problem (that is causing downtime to the server). But I was wrong. It happened again - just now. And my site is still down right now.

I know you posted this an hour ago from now, but the server is operating very fast right now. I am trying to see what could have happened earlier when you experienced a problem.

shars · August 18th, 2007, 5:24 AM

Quote:

Originally Posted by Kayla

I know you posted this an hour ago from now, but the server is operating very fast right now. I am trying to see what could have happened earlier when you experienced a problem.

are you a Surpass staff? If so, yeah, it has been fixed just now. Thank you for fixing it though I waited for roughly 2 hours or more, at least now it's back up again.

What happened? Is this related again to server load?

I hope SH120 is not overloaded lest it will frequently experience downtime.

**Dan** · August 18th, 2007, 10:33 AM

Kayla
Surpass Staff

That's why she's green :P

shars · August 18th, 2007, 10:55 AM

Thanks Dan. I didnt know about the color legends.

Anyway SH120 is again down

The same reason again. NS is failing. I believe this is because of the high server load.

This server is frequently using a very high server load / overloaded. Can you please transfer my account to other server that is not overloaded?

**Dan** · August 18th, 2007, 11:14 AM

I will add a note to your ticket

[edit] - Added a note about this.. your ticket is VSL-182210 right?

satchmo · August 18th, 2007, 12:15 PM

I think it's inevitable that server will go down from time to time.

Even in the hospital setting (in the intensive care unit and emergency room), the computer server goes down once in a while.

I work in a large hospital in a major US city, and I know this from first-hand experience.

Computers aren't 100% reliable, and human/user errors add to the mix.

As long as my site is up more than 99% of the time (which it is), I have no complaint.

August 9th, 2007, 10:19 AM	#10 (permalink)
Sentinel Surpass Fan On a golden path... Joined in Mar 2006 Hosted on SH100 457 posts Gave thanks: 74 Thanked 17 times	If your on a shared server then start a new topic in the shared server forum and put your server name in the subject. Then if there are any other users on that same server that are also having problems they will respond there. As far as support, sometimes it takes a little while to find out what person on your server is causing the over load. Also there is a topic in the announcements forum a day or two ago about a massive attack on Surpass so it could have been that. __________________ SH100 , SH131 & SH124

August 18th, 2007, 3:05 AM	#12 (permalink)
ibme Surpass Fan Seasoned Poster Joined in Jan 2007 Lives in Michigan Hosted on sh104.surpasshosting.com 93 posts Gave thanks: 5 Thanked 6 times	I feel your pain.......... __________________ SH104 http://www.adriancomputers.com There are 3 kinds of people in the world. Those that can add and those that can't.

August 18th, 2007, 10:33 AM	#15 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,742 posts Gave thanks: 151 Thanked 184 times	Kayla Surpass Staff That's why she's green :P __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

August 18th, 2007, 10:55 AM	#16 (permalink)
shars Registered User Seasoned Poster Joined in Jul 2007 37 posts Gave thanks: 0 Thanked 0 times	Thanks Dan. I didnt know about the color legends. Anyway SH120 is again down The same reason again. NS is failing. I believe this is because of the high server load. This server is frequently using a very high server load / overloaded. Can you please transfer my account to other server that is not overloaded? __________________ 72.29.90.63 \| Server Name: SH120 66.7.193.212 \| Server Name: SH136

August 18th, 2007, 11:14 AM	#17 (permalink)
Dan Staff of Surpass Super #1 Joined in Apr 2007 2,742 posts Gave thanks: 151 Thanked 184 times	I will add a note to your ticket [edit] - Added a note about this.. your ticket is VSL-182210 right? __________________ D4nz Net - Surpass Help Desk - NES Forever Use the thanks button. It works! AIM: dansorl

August 18th, 2007, 12:15 PM	#18 (permalink)
satchmo Registered User Comfy Contributor Joined in Aug 2006 Lives in California 182 posts Gave thanks: 12 Thanked 3 times	I think it's inevitable that server will go down from time to time. Even in the hospital setting (in the intensive care unit and emergency room), the computer server goes down once in a while. I work in a large hospital in a major US city, and I know this from first-hand experience. Computers aren't 100% reliable, and human/user errors add to the mix. As long as my site is up more than 99% of the time (which it is), I have no complaint. __________________ www.gamingparents.org

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search