Billing Emails

nbwtorg · September 30th, 2007, 8:56 PM

I have been receiving emails about major changes to the Surpass billing system, doing audits, and wanting me to enter credit card information. They also claim that PayPal is no longer available (which I do not use).

Is this legitimate? It seems really strange to me since NONE of the links come back to SurpassHosting.com with any information.

I also don't see anything in any of the threads here.

Anyone know anything about this?

Thanks.

www.nbwt.org

**DewKnight** · September 30th, 2007, 9:00 PM

I doubt they are legit. I would file a ticket at the help desk with the emails (including the headers). Support will let you know if they are legit, and if they aren't, maybe they can do something about it

**removed** · September 30th, 2007, 11:37 PM

That doesn't sound right at all. Can you forward the message to me, as well as complete headers?

Please send it to rem at surpasshosting dot com

**Kayla** · September 30th, 2007, 11:46 PM

Actually they are legit.. if you are a customer from '04 they have likely reached your account now in the audits and are trying to move you to our new billing system.

I thought they were providing a page of information on the site though - that is something that would make it not seem so suspicious. I will see what is going on.

In the meantime you can definitely reply to the emails, they are legit. Sorry for the confusion.

shakh · October 1st, 2007, 1:15 AM

What's changed between the old billing system and the new one?

D

September 30th, 2007, 8:56 PM	#1 (permalink)
nbwtorg Registered User Fresh Surpasser Joined in Aug 2004 20 posts Gave thanks: 0 Thanked 0 times	Billing Emails I have been receiving emails about major changes to the Surpass billing system, doing audits, and wanting me to enter credit card information. They also claim that PayPal is no longer available (which I do not use). Is this legitimate? It seems really strange to me since NONE of the links come back to SurpassHosting.com with any information. I also don't see anything in any of the threads here. Anyone know anything about this? Thanks. www.nbwt.org

September 30th, 2007, 9:00 PM	#2 (permalink)
DewKnight Skittles Super #1 Joined in Aug 2004 Lives in a space ship Hosted on dedi 6,810 posts Gave thanks: 101 Thanked 198 times	I doubt they are legit. I would file a ticket at the help desk with the emails (including the headers). Support will let you know if they are legit, and if they aren't, maybe they can do something about it __________________ Mountain Dew Knight People should not be afraid of their governments. Governments should be afraid of their people.

September 30th, 2007, 11:37 PM	#3 (permalink)
removed Surpass Abuse Admin Super #1 Joined in Mar 2005 Lives in Houston, TX Hosted on NONE 7,797 posts Gave thanks: 11 Thanked 278 times	That doesn't sound right at all. Can you forward the message to me, as well as complete headers? Please send it to rem at surpasshosting dot com __________________ Unofficial IRC Channel: #surpass EFNet Unofficial = No official support. Support requests can be submitted to our helpdesk.

September 30th, 2007, 11:46 PM	#4 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	Actually they are legit.. if you are a customer from '04 they have likely reached your account now in the audits and are trying to move you to our new billing system. I thought they were providing a page of information on the site though - that is something that would make it not seem so suspicious. I will see what is going on. In the meantime you can definitely reply to the emails, they are legit. Sorry for the confusion. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

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October 1st, 2007, 1:15 AM	#5 (permalink)
shakh Registered User Comfy Contributor Joined in Mar 2005 Lives in Niagara, Canada Hosted on just.shak.ws 181 posts Gave thanks: 59 Thanked 7 times	What's changed between the old billing system and the new one? D

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