andrea1986

I am going to say this might of been an error on billings part to charge me again or never clear the invoice but right now I am deeply upset I have been with surpass for a few years and always paid on time or right when the invoice was out so a few days before Due Date . I go to my email today to check i have 3 notices and I haven't been around to check till now and I'm like ok wow I paid on Sept. 27th which I have the Paypal thing to prove it and even the item on paypal matches up to the one that surpass claims I didn't pay. I submitted a ticket but Really I don't have all day to wait for this issue to be fixed it's embaressing that my sites say suspended when I paid the bill .

removed

You don't have to wait all day -- sales or accounting should get back to you pretty quickly to get this worked out.

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andrea1986

I finally got a reply, they never applied the payment it seems but its taking care of now

removed

Looks like your issue was actually taken care of pretty quickly... Everything seems to be fine now.

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