SH110 and SH106 are terrible

tuffy · October 18th, 2007, 1:52 PM

httpd and pop servers constantly going down and ridiculous cpu loads on both of my accounts (sh110 and sh106) is really starting to annoy me.

i have to submit tickets almost every week and the problems are happening over and over and over.

anyone else enduring this shit? looks like my run with surpass is starting to come to end.

**Mike** · October 18th, 2007, 2:06 PM

Have you asked to speak with a Manager in your helpdesk tickets if your situation is not being resolved to your satisfaction?
Please give us a chance to resolve your issues
Thank you

**Alex** · October 18th, 2007, 2:50 PM

Tuffy, can you please provide me with one of your ticket IDs so that I can look up the rest and see what might be the cause of all the persistent issues. Ill do what I can to rectify the situation.

tuffy · October 18th, 2007, 6:23 PM

Quote:

Originally Posted by Mike K

Have you asked to speak with a Manager in your helpdesk tickets if your situation is not being resolved to your satisfaction?
Please give us a chance to resolve your issues
Thank you

Well it's not even a problem that gets fixed by someone, the servers usually go up again by themselves, and then back down, all seemingly randomly. Sometimes by the time the support gets my ticket, the servers are up so they say that nothing is wrong, then they go down hours later again.

tuffy · October 18th, 2007, 6:36 PM

Quote:

Originally Posted by Sauzzbozz

Tuffy, can you please provide me with one of your ticket IDs so that I can look up the rest and see what might be the cause of all the persistent issues. Ill do what I can to rectify the situation.

HJM-755546
XOI-198813

**Kayla** · October 18th, 2007, 6:38 PM

At this moment, both servers are very normal and operating fine. I am looking at the logs and don't see anything obvious about why you would notice these problems.

I am opening two ssh windows for both servers right now and will monitor throughout the night to see if I can catch when/why the load goes up on either.

tuffy · October 18th, 2007, 6:54 PM

Like I said its an up and down thing..

Well another issue that came up today...

www.blugah.com is an alternate domain on my account which stopped working today.

**puckchaser** · October 18th, 2007, 7:22 PM

Right now, SH110 is looking to be about 7.88.. look down..

tuffy · October 18th, 2007, 9:11 PM

Blargh...

Now it takes me like 25 seconds to upload a file on SH110 for some reason even if it's only like 2kb. Not fun when I have to upload like 300 files.

Oh look, mail server is hanging again, hooray.

October 18th, 2007, 1:52 PM	#1 (permalink)
tuffy Registered User Fresh Surpasser Joined in Nov 2006 29 posts Gave thanks: 0 Thanked 1 Time in 1 Post	SH110 and SH106 are terrible httpd and pop servers constantly going down and ridiculous cpu loads on both of my accounts (sh110 and sh106) is really starting to annoy me. i have to submit tickets almost every week and the problems are happening over and over and over. anyone else enduring this shit? looks like my run with surpass is starting to come to end.

October 18th, 2007, 2:06 PM	#2 (permalink)
Mike Operations Super #1 Joined in Jun 2005 Lives in surpass headquarters 1,014 posts Gave thanks: 66 Thanked 117 times	Have you asked to speak with a Manager in your helpdesk tickets if your situation is not being resolved to your satisfaction? Please give us a chance to resolve your issues Thank you __________________ Mike Surpass Special Operations

October 18th, 2007, 2:50 PM	#3 (permalink)
Alex I love Spicy! Excelling Contributor Joined in Jun 2007 Lives in O-t0wn, Flowda 703 posts Gave thanks: 27 Thanked 44 times	Tuffy, can you please provide me with one of your ticket IDs so that I can look up the rest and see what might be the cause of all the persistent issues. Ill do what I can to rectify the situation. __________________ Sauce 'em up Surpass Style! <=== Meet Bonzai, my fish.

October 18th, 2007, 6:38 PM	#6 (permalink)
Kayla Marketing Maven Surpass Staff Joined in May 2003 Lives in Orlando 24,749 posts Gave thanks: 946 Thanked 806 times	At this moment, both servers are very normal and operating fine. I am looking at the logs and don't see anything obvious about why you would notice these problems. I am opening two ssh windows for both servers right now and will monitor throughout the night to see if I can catch when/why the load goes up on either. __________________ Follow Surpass on Twitter and Facebook Check out the Surpass Blog

October 18th, 2007, 7:22 PM	#8 (permalink)
puckchaser He shoots.. He scores! Super #1 Joined in Feb 2007 Lives in A room with no windows. Hosted on SH110 1,446 posts Gave thanks: 46 Thanked 140 times	Right now, SH110 is looking to be about 7.88.. look down.. __________________ SH110

October 18th, 2007, 6:54 PM	#7 (permalink)
tuffy Registered User Fresh Surpasser Joined in Nov 2006 29 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Like I said its an up and down thing.. Well another issue that came up today... www.blugah.com is an alternate domain on my account which stopped working today.

October 18th, 2007, 9:11 PM	#9 (permalink)
tuffy Registered User Fresh Surpasser Joined in Nov 2006 29 posts Gave thanks: 0 Thanked 1 Time in 1 Post	Blargh... Now it takes me like 25 seconds to upload a file on SH110 for some reason even if it's only like 2kb. Not fun when I have to upload like 300 files. Oh look, mail server is hanging again, hooray.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search