Batmaniak

Thanks again for the explanations Bigjohn. I am getting the admin that manages the sub-domain to give me the list of what he cannot access and will forward those to Surpass to check the permissions/ownership.

MikeK, any luck on finding out the root cause of all these problems?

Batmaniak

Got a partial response today; looks like the sub-domain issue was permissions. Getting the admin to test that out now. Still don't know the underlying issues on the open tickets:

Created On: 10 Oct 2007 10:17 AM Message board data lost? Ticket ID: VON-595740 Status: Open Priority: High

Created On: 04 Sep 2007 04:16 PM theclubhouse1.net - Transfer Ticket ID: BVE-174431 Status: On Hold Priority: High

Created On: 09 Sep 2007 12:53 PM Server Not Found Ticket ID: GID-607201 Status: On Hold Priority: High

Bigjohn

You as the host can check as well. All directories should be 755, and all files should be 644. Some FTP programs will even reveal the 'owner' - and that is often where the issue falls.

The missing messages may be forever gone, unfortunately.

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